General Manager

5 months ago

Vancouver, Canada Pan Pacific Vancouver Full time

Located in beautiful downtown Vancouver, British Columbia, the Pan Pacific Vancouver is a luxurious Canadian iconic hotel towering over the Pacific Ocean with 23 stories of architectural beauty. The waterfront property eloquently boasts panoramic views of the harbour mountains, Stanley Park and the city skyline, like no other in the city. One of Vancouver’s leading hotels, the Pan Pacific Vancouver consists of 503 spacious guest rooms, over 42,000 square feet of event space, and offers a wide selection of modern hotel amenities including two waterfront restaurants. The _Pacific Club, _a Hotel within a Hotel concept, provides the extra comfort and personalized, intimate experience with 75 guest bedrooms & suites including 5 ultra-luxury suites, as well as an exclusive lounge.

We are currently recruiting for a strategic and driven individual to lead our hotel team as the **General Manager. **This is an amazing opportunity for an experienced hotelier who is a leader and can elevate guest service to exceed guest expectations for the modern, discerning traveler.

**About You**:
You are an experienced leader with a hands-on approach to operations, sales and revenue generation. You are passionate about exceeding guest satisfaction and driven by financial performance. You hold a reputation of being a visible leader in the hotel and hospitality community, a strong communicator, and a role model to all hotel associates, buying partners and industry-related businesses and executives.

**About Us**:
We are an enthusiastic, driven and seasoned team that takes pride in what we do. We work hard and value a team approach to provide the best guest service. We not only create memories for our guests, but for our employees too, and have fun at various team building activities throughout the year. Pan Pacific Vancouver offers competitive compensation including a comprehensive benefits package and pension plan, hotel perks and a positive and enjoyable work environment.

**About the Role**:
**The key responsibilities of the **General Manager** include but are not limited to**:

- **
Sales and Marketing**:
Working very closely with Sales and Marketing team to develop revenue generating strategies for the Hotel; identifying new business leads, assisting the Director of Sales in developing a tailored sales approach for the sales team, and actively pursuing leads with the sales team; ensuring sales and marketing strategies are aligned with relevant brand strategies and that the strategies are effectively executed against established goals; leading hotel public relations, marketing and social media strategies and guiding implementation of initiatives through relevant personnel.
- **
Revenue Management**:
Working with the Revenue Management team to develop effective pricing strategies, balancing seasonality, economic factors, market segments, hotel goals and guest satisfaction; maximizing revenues by anticipating and planning for market shifts; establishing revenue strategies that support the Hotel’s positioning in local to international markets; ensuring demand forecasting and sound revenue practices are in place to maximize yield; identifying ways to grow all revenue streams including ADR, Occupancy, RevPAR, Market share and building Banquet & Catering revenues by researching and remaining current of competitor strategies.
- **
Business Analysis, Strategic Planning and Execution**:
Reviewing business related data such as market share, financial performance, inventory, associate engagement, and guest satisfaction; analyzing business information to proactively address changing market conditions; integrating business information into strategic and tactical business plans; using business information to identify indicators of product and service successes and opportunities for improvement on a continual basis.
- **
Financial Performance**:
Developing the annual budget and capital budget in conjunction with the Executive Committee and Corporate Office; working closely with the Director of Finance to plan, manage, review and approve all operating expenses to ensure optimal levels of the hotel’s fiscal performance; coordinating capital improvement projects to maintain and/or upgrade quality standards and hotel image and present priority capital projects to ownership for approval; controlling labor and capital expenses.
- **
Associate Relations**:
Communicating hotel business information in a timely manner to ensure associates are well-versed to undertake their duties; Leading associates to increase the level of engagement in their workplace and through hotel changes, helping them transition into new hotel operations and/or practices; understanding the performance expectations for all positions within the hotel and supporting the managers in being able to successfully provide them with sufficient training to meet performance expectations; conducting day to day human resource transactions to support needs of the hotel (e.g., compensati

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