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Second Level Support Advisor

4 months ago

Montréal, Canada CGI Full time

CGI - Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high.
Every day, our members help hundreds of customers pay their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with over 600 professionals and 55,000 customers

We are looking for a reliable and motivated individual. Are you ready to play a key role?

**We are ready for you**:

- Never stop learning: we offer a complete, ongoing and paid training on Canadian payroll;
- Work-life balance: a flexible weekday schedule.
- Work environment recognized as one of the best in the Canada (Great Place to Work certified);
- Employee Assistance Program, Health and Wellness program, comprehensive insurance coverage, financial assistance for your job-related studies;
- Career development supported by a professional development plan;
- Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us;
- Benefits that fit your needs: Flexible insurance plan, telemedicine, and more

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.
Your future duties and responsibilities
You will a ct as an advisor within a close-knit team working closely with a knowledgeable clientele. On a typical day, you will:

- Creation, validation and deletion of codes, analysis and correction of banks, RERUN, government notices, modification of certain rates, creation of VRSP/FTQ/RRSP, correction of reports, etc;
- Plan and organize your work to meet expectations and deadlines;
- Ensure the resolution and follow-up of cases according to service levels;
- Collaborate on knowledge sharing within the team;
- Work in close collaboration with other teams;
- Act as a resource person during the client retention process;
- Be involved in different work tables.

Required qualifications to be successful in this role
- College diploma in administration, accounting or related field, or other combination of education and experience;
- 3+ years of payroll experience;
- Strong customer service skills;
- Excellent problem solving skills;
- Knowledge of various products, solutions and contributions used by clients such as: Parity Commitee, CCQ, Union, Report Generator, General Ledger Interface, etc.;
- Ability to work under pressure and meet deadlines;
- Good knowledge of Microsoft Office (Word, Excel, PowerPoint) and Internet navigation (asset);
Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.