Technical Advisor Level Iii

2 weeks ago

Montréal, Canada SherWeb Full time

Position: Full-time, permanent._
- Start date: As soon as possible._

Here’s how you can contribute to the company's success.

Our team goal is to solve our clients’ IT issues. You will contribute to this goal by offering Level 3 technical support on Sherweb’s hosted services: Exchange, SharePoint, Office 365, G-Suite, Skype for Business and compliance services. Success in this role involves solving accurately and rapidly customers’ technical issues through genuine and personalized interactions. To do this, you will collaborate with system administrators, IT operations, sales and the entire technical support team.

This is what your day-to-day in this role will look like:

- Act as a reference for Level 2 Technical Advisors and resolve unresolved issues.
- Assure a high-quality customer service level.
- Include, consult and collaborate with systems administrators when needed.
- Share your knowledge with Level 2 Technical Advisors.
- Be involved in specific projects and give training sessions occasionally.

Here’s what you need to have to get the job.

If you have at least half, you have a great chance to receive a call from us.
- College degree in Computer Science.
- 1 to 3 years of experience in technical support and customer service.
- Bilingualism (French / English).
- Good knowledge of Exchange and SharePoint.
- Certifications in computer-based fields (an asset).

If you have these skills, you will fit right in with us:

- Communication skills - Why? Because you will be expected to explain and vulgarize concepts by adapting the style and content of your messages to your audience (whether it’s internal client, external clients or your teammates).
- Organization and resourcefulness - Why? Because we don’t believe in micromanagement. You will need to figure out solutions on your own by using your skills, your knowledge and any relevant information you can get your hands on.
- Problem-solving skills - Why? Because when you will face a problem, you will first analyze the information before identifying the possible causes. You will then explore and implement the most efficient and logical solutions.
- Adaptability - Why? Because our industry evolves constantly. You will have to adjust your thinking and methods to better suit new or unplanned situations (whether it’s for your daily tasks or your work environment).

Here’s what you can expect from us.

Shortcutting your journey to your aspirations is possible when you surround yourself early on with knowledgeable and genuine people. We will put you in charge of important responsibilities from the beginning so that you can build your professional reputation. We will also help you quickly identify your strengths to build a strong foundation for your potential. So, if you have a head full of ideas and a soul full of hopes, here the floor is yours.

This is our team philosophy.

Humans were built to help each other. What unites our team is the sense of purpose we get from helping one another and our customers. That's who we are, not just what we do. If you share this philosophy, you might just be one of us. Send us your resume to tell us your story.

Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.

LI-REMOTE
LI-JG1

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