Operations Leader Medical Imaging Admin

2 weeks ago


Toronto, Canada St. Michael's Hospital Full time

**DUTIES & RESPONSIBILITIES**:

- Coordinates the daily operations of the Medical Imaging clerical staff
- Participate in management and development of daily metric dashboards
- Reviews performance dashboards to aid in coordinating daily work flow activities, including re-assignment of staff based on departmental needs
- Reviews and monitors data quality reports to help identify issues and develop solutions to improve service
- Review operations on a regular basis and develop process improvements that will facilitate better service to patients and stakeholders
- Implement process improvement initiatives
- Provide ongoing support to the team through daily huddles
- Lead monthly departmental staff meetings
- Develop stakeholder feedback tools and monitor results
- Provides a leadership role in the development and maintenance of data entry standards in Syngo, ADT, WAITSYNC, PACS and scheduling systems
- Works closely with the Manager and collaborate with other leaders in Medical Imaging to recommend and implement innovative solutions
- Daily supervision of clerical staff
- Assist manager to tract operational spending, and budget variances
- Creates and approves staff schedules, including vacation requests
- Address concerns and assist staff in resolving issues
- Collaborates with the Manager on conflict resolution, performance and training needs
- Other duties as required

**QUALIFICATIONS**:

- Degree or diploma in Healthcare Management or equivalent experience required
- Project management experience required
- Knowledge of Hospital Information System such as SYNGO, PACS, ADT and WAITSYNC an asset
- Demonstrated ability in facilitating team building and customer service
- Demonstrated ability to resolve issues and work in a stressful environment
- Demonstrated ability to work with staff at all levels
- Strong interpersonal skills and conflict management skills
- Strong organizational skills with the ability to effectively set work priorities and work without supervision
- Effective communication skills, both oral and written
- Strong IT background
- Knowledge of registration/scheduling and WTIS processes
- Knowledge of Pertinent legislation (PHIPA, Public Hospital’s Act)
- Knowledge of continuous quality improvement process improvement
- Demonstrated excellent attendance record



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