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Canadian Team Leader
4 months ago
**Who We Are**:
What makes this role important at Ipsos?
This position reports directly to the Field Management Team and works collaboratively with other Centre staff. The Team Leader is responsible for managing a team of Market Research Interviewers in the achievement of Centre objectives. Our business requires Team Leaders with experience in managing people and projects in a proactive and positive manner. Dynamic business needs also require the ability to stay cool under pressure and to juggle changing priorities through excellent time management skills.
**What you can expect to be doing**:
- Staff Development and Management: takes an active role in and is accountable for helping interviewers reach their full potential as Market Research Interviewers.
- Collaboration and Teamwork: works in collaborative fashion with all Field personnel in general and other Team Leaders in particular. Serves as role model through leading by example.
- Project Management: ensures all necessary technical and logístical preparations are made before start of shift. Keeps open communication with Project Coordinators regarding flow of projects.
- Quality Control: monitors interviewers, evaluates productivity.
- Other: payroll verification, equipment & facilities.
**This might be the job for you if you have**:
- Minimum 1 year Call Centre experience.
- High School Diploma or equivalent. Relevant college or university courses an asset.
- Proven track record of excellent attendance and punctuality
- Well-developed and effective interpersonal skills are required.
- Excellent written and verbal English & French language skills.
- Must be available to work 5 shifts per week (evenings & weekends) (3-4 shifts in person, 1-2 shifts remote. Ipsos is currently operating in a hybrid model and may ask employees to commit to 100% of the time in office at a point.)
**What’s in it for you**:
At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.
Commitment to Diversity
Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data—they are the essence of who we are and what we do.
We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.
Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.
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