Mobility Coordinator

3 months ago

Burnaby, Canada OpenRoad Auto Group Full time

**UNLIMITED POSSIBILITIES AHEAD.**

**Position: Mobility Coordinator**
**Status**: Full-Time

**Dealership**: OpenRoad Audi Boundary
**Department**:Service

We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

OpenRoad Auto Group is currently seeking to expand our team with a Full-time Mobility Coordinator at The BMW Store.

A Career at OpenRoad Means You’ll Enjoy:

- Many opportunities for internal growth
- Discounted vehicle purchase program
- Associate perks program
- Company social events
- And more

Your contribution:

- Greeting Customers upon arrival
- Verifying and booking appointments
- Completing Service Loaner Contracts with customers
- Checking loaners out / in with customers, explaining features and reporting any damage
- Billing for loaner usage, damage and tickets
- Tracking loaner usage
- Coordinating Service Shuttles for customer drop off and pick up.
- Maintaining quality control (cleanliness) of all loaner vehicles that exceeds customer expectations
- Overseeing and coordinating all necessary repairs of loaner vehicles
- Scheduling and tracking loaner vehicles to ensure availability
- Maintaining, scheduling and tracking rental vehicles
- Providing weekly status reports on the entire loaner fleet
- Driving the courtesy shuttle when needed
- Maintaining the flow in the Service drive
- Clerical duties such as balancing daily cash and bank deposits
- Maintain a high level of customer service

What it takes to be part of our dynamic team:

- Class 5 Driver’s License
- Knowledge of the automotive industry
- Be familiar with the Vancouver area, you will be planning the pick up and drop off of customers.
- Previous experience and knowledge working with fleet and loaner vehicles is an asset
- Have strong organizational skills
- Have strong computer skills (internet and MS Office suite proficiency)
- The ability to work closely with a team
- You must be self-motivated with the ability to complete assignments with mínimal supervision
- You must be able to work in a fast-paced high stress environment

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US

We thank all those that have applied. Only those considered for the position will be contacted.

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