Branch Manager

2 weeks ago

Ottawa, Canada BMO Financial Group Full time

5673 Hazeldean Road Ottawa Ontario,K2S 0P6

Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.
- Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
- Ensures alignment between values and behaviour that fosters diversity and inclusion.
- Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
- Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
- Attracts, retains, and enables the career development of top talent.
- Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
- Creates innovative business development strategies, including collaborating with BMO partners to grow the business and maximize branch revenues, sales, and customer satisfaction, and minimize operating losses.
- Develops and executes a branch business plan to maximize business growth and wallet share and achieve customer retention and acquisition objectives.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.
- Conducts cold calls to prospective customers to develop new customer relationships.
- Develops and maintains a network in the community to enhance the Bank’s visibility and builds a strong referral source for new potential business.
- Supports the Bank’s community involvement and participates in community activities.
- Maintains a high-touch relationship with key branch customers and prospects within the market.
- Resolves customer related issues using knowledge of bank services, products, and processes.
- Fulfills sales and service activities for the customer in accordance with approved procedures.
- Recommends and implements solutions based on analysis of issues and implications for the business.
- Assists in the development of strategic plans.
- Builds the business plan for the branch.
- Influences and negotiates to achieve business objectives.
- Identifies emerging issues and trends to inform decision-making.
- Implements, reviews, and revises work plans.
- Helps determine business priorities and best sequence for execution of business/group strategy.
- Conducts independent analysis and assessment to resolve strategic issues.
- Works with internal stakeholders and colleagues to leverage sales, fulfillment, and referral opportunities to improve share of wallet, acquire new customers, and provide full financial services to customers.
- Ensures alignment between stakeholders.
- Monitors sales and service performance against plan to identify gaps, issues, and best practices, and develop and implement action plans that close performance gaps and resolve issues.
- Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
- Communicates goals, plans, and assignments to achieve financial and customer service goals.
- Leads the implementation of new programs, products and processes within the branch.
- Coordinates the implementation of national and regional sales and service initiatives.
- Monitors the service request and problem resolution processes for adherence to national standards.
- Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
- Plans and controls unit operating expenses in accordance with forecasts.
- Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
- Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
- Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.
- Builds effective relationships with internal/external stakeholders.
- Maintains the confidentiality of customer and Bank information.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with all legal and regulatory requirements for the jurisdiction.
- Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
- Provides specialized consulting, an

  • Branch Manager

    4 days ago

    Ottawa, Canada Noble Corporation Full time

    Overview: **Job Overview**: At Noble, we help our customers’ businesses succeed by investing in our most important asset: our teammates! **Enjoy a rewarding career at our** **Ottawa -HVAC** **Branch as a Branch Manager! We are in business to help our customers succeed!** The Branch Manager will be responsible for leading and inspiring their team to...

  • Branch Manager

    Found in: Talent CA 2A C2 - 2 days ago

    Ottawa, Canada Lock Search Group Full time

    Branch Manager - HealthcareOttawa, ONOur client, in the healthcare sector, is seeking a dynamic individual to join their team as a Branch Manager. This pivotal role involves spearheading sales initiatives and overseeing day-to-day operations to ensure optimal performance and profitability. Reporting to the Regional Area Director, the successful candidate...

  • Branch Manager

    Found in: Whatjobs CA C2 - 2 weeks ago

    Ottawa, Canada Lock Search Group Full time

    Branch Manager - Healthcare Ottawa, ON Our client, in the healthcare sector, is seeking a dynamic individual to join their team as a Branch Manager . This pivotal role involves spearheading sales initiatives and overseeing day-to-day operations to ensure optimal performance and profitability. Reporting to the Regional Area Director, the successful...

  • Branch Operations Manager

    Found in: beBee S CA - 7 days ago

    OTTAWA, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?The RBC Dominion Securities Management Team located in Ottawa Preston is looking for a Branch Operations Manager to join their dynamic leadership team! The Branch Operations Manager is a key  leadership role in the branch working closely with Brach Director and responsible for leading Associates team,...

  • Branch Operations Manager

    Found in: Talent CA C2 - 1 week ago

    Ottawa, Canada Royal Bank of Canada> Full time

    Job SummaryJob DescriptionWhat is the opportunity?The RBC Dominion Securities Management Team located in Ottawa Preston is looking for a Branch Operations Manager to join their dynamic leadership team! The Branch Operations Manager is a key  leadership role in the branch working closely with Brach Director and responsible for leading Associates team,...

  • Branch Operations Manager

    Found in: beBee S CA - 1 week ago

    Ottawa, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity?The RBC Dominion Securities Management Team located in Ottawa Preston is looking for a Branch Operations Manager to join their dynamic leadership team! The Branch Operations Manager is a key leadership role in the branch working closely with Brach Director and responsible for leading Associates team, working...

  • Branch Manager

    Found in: Jooble CA O C2 - 3 weeks ago

    Ottawa, ON, Canada EightSix Network Inc Full time

    Our client, in the healthcare sector, is seeking a dynamic individual to join their team as a Branch Manager . This pivotal role involves spearheading sales initiatives and overseeing day-to-day operations to ensure optimal performance and profitability. Reporting to the Regional Area Director, the successful candidate will play a crucial part in driving...

  • Assistant Branch Operations Manager

    Found in: beBee jobs CA - 2 weeks ago

    Ottawa, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity?The RBC Dominion Securities Management team located in Ottawa is looking for an Assistant Branch Operations Manager to join their team The Assistant Branch Operations Manager fulfils a leadership role in the branch by providing operational and administrative support to the Branch Management Team and Advisor...

  • Assistant Branch Operations Manager

    Found in: Talent CA C2 - 5 days ago

    Ottawa, Canada Royal Bank of Canada> Full time

    Job SummaryJob DescriptionWhat is the opportunity?The RBC Dominion Securities Management team located in Ottawa is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the branch by providing operational and administrative support to the Branch Management Team and Advisor...

  • Assistant Branch Operations Manager

    Found in: beBee S CA - 3 weeks ago

    Ottawa, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity?The RBC Dominion Securities Management team located in Ottawa is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the branch by providing operational and administrative support to the Branch Management Team and Advisor...

  • Assistant Branch Operations Manager

    Found in: beBee S CA - 2 days ago

    Ottawa, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity?The RBC Dominion Securities Management team located in Ottawa is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the branch by providing operational and administrative support to the Branch Management Team and Advisor...

  • Branch Manager

    2 weeks ago

    Ottawa, Canada Roofmart Full time

    Fantastic Opportunity to Be Part of a Great Team! Roofmart, Canada’s National distributor for Exterior Building Supply for Roofing, Siding, Metal and Building Envelope. With over 50 Roofmart locations across Canada, we are strategically positioned to handle all our customer needs. We are looking for Enthusiastic, Driven, Outside of the Box Thinkers to...

  • Assistant Branch Manager

    2 days ago

    Ottawa, Canada BMO Financial Group Full time

    205 Labelle Boulevard Rosemere Quebec,J7A 2H3 Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives....

  • Branch Manager – Ottawa/Cardinal

    Found in: Talent CA C2 - 2 weeks ago

    Ottawa, Canada Brandt Full time

    Brandt Tractor Ltd. has an exciting opportunity for a Branch Manager in our Ottawa and Cardinal, ON Peterbilt Truck & Trailer location.  Reporting to the Division Manager, the Branch Manager will be responsible for managing all daily branch activities, and must be a highly motivated individual who possesses excellent communication and interpersonal...

  • Manager, Communications

    5 days ago

    Ottawa, Canada Metis Nation of Ontario Full time

    **Internal/External** **Full-time/Permanent** **Location: Ottawa preferred, Anywhere in Ontario** **Remote Work: Flexible** **Closes**:March 21, 2023 **Starting Salary**:$73,420 - $83,680 per year based on experience. Salary Range Max $95,460 [2023 Rates] **Remote (no regular in-office work required)** **Flexible (both in-office and remote-work...

  • Branch Administrator Ottawa

    2 days ago

    Ottawa, Canada TK Elevator Canada Ltd Full time

    The company **What we expect**: **Your responsibilities** - Perform administrative duties on behalf of the branch - Manage front reception responsibilities - Respond to customer inquiries and/or redirect to appropriate department - Perform AP duties - Perform administrative tasks associated with the processing of weekly payroll for the entire branch -...

  • Branch Administrator | Ottawa

    22 hours ago

    Ottawa, Canada thyssenkrupp Elevator Full time

    Your responsibilitiesPerform administrative duties on behalf of the branchManage front reception responsibilitiesRespond to customer inquiries and/or redirect to appropriate departmentPerform AP dutiesPerform administrative tasks associated with the processing of weekly payroll for the entire branch - ensuring timesheets are accurate and payroll information...

  • Branch Administrator | Ottawa

    3 days ago

    Ottawa, Canada thyssenkrupp Elevator Full time

    Your responsibilitiesPerform administrative duties on behalf of the branchManage front reception responsibilitiesRespond to customer inquiries and/or redirect to appropriate departmentPerform AP dutiesPerform administrative tasks associated with the processing of weekly payroll for the entire branch - ensuring timesheets are accurate and payroll information...

  • Branch Administrator | Ottawa

    3 days ago

    Ottawa, Canada thyssenkrupp Elevator Full time

    Your responsibilitiesPerform administrative duties on behalf of the branchManage front reception responsibilitiesRespond to customer inquiries and/or redirect to appropriate departmentPerform AP dutiesPerform administrative tasks associated with the processing of weekly payroll for the entire branch - ensuring timesheets are accurate and payroll information...

  • Branch Administrator | Ottawa

    Found in: Jooble CA O C2 - 4 days ago

    Ottawa, ON, Canada thyssenkrupp Elevator Full time

    Your responsibilities Perform administrative duties on behalf of the branch Manage front reception responsibilities Respond to customer inquiries and/or redirect to appropriate department Perform AP duties Perform administrative tasks associated with the processing of weekly payroll for the entire branch - ensuring timesheets are accurate and payroll...