Customer Service Representative

2 weeks ago

Vars, Canada IAA, Inc. Full time

IAA, Inc., a leading provider of loss recovery services to the insurance industry in Canada, has an opening for a Bilingual Customer Service Representative at our facility in Ottawa ON.

IAA is Canada's leading live and live-online salvage vehicle auction company with auction facilities across British Columbia, Alberta, Ontario, Quebec, and Atlantic Canada. IAA's national service offering allows sellers to standardize processes across the country and provides buyers with Canada's most extensive selection of salvage vehicles. IAA (NYSE: IAA) has nearly 4,500 talented employees and more than 200 facilities throughout the US, Canada, and the United Kingdom.

**Responsibilities**
- Serve customers (both internal and external) by responding to and directing telephone and in-person inquiries in a friendly and professional manner
- Performs general clerical duties including sorting and filing of folders and packages for incoming and released vehicles
- Responsible for manually or electronically updating and entering new data in an accurate and timely manner, including vehicle information, registrations, and other documents
- Assist in Sale Day activities as directed
- Duties may also include ordering office supplies, sorting and distributing mail, processing materials for the courier, faxing documents, photocopying, etc

**Education and Experience Requirements**:

- Bilingual French/English
- High School diploma or equivalent in education with previous office experience
- Excellent verbal and written communication skills
- Must have exceptional customer service skills
- Good time management and organizational skills
- Strong attention to detail
- Maintain a professional appearance and neat work environment
- Enjoy working in a team environment

**What do we have to offer?**
- Competitive Wages
- Health and Dental Benefits
- RRSP Company Matching
- An Opportunity for Career Growth
- A Team Oriented and Engaging Environment

In return for your excellent skills and abilities, we offer a benefits package including: health insurance, RRSP Employer Matching Contributions, STD/LTD, Life Insurance/AD&D, Employee Stock Purchasing Options.

IAA is an equal opportunity employer. IAA is a drug-free workplace.

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