Service Administrator

1 month ago

Embrun, Canada Kärcher Municipal North America Full time

As a Service Administrator, you will be responsible for the coordination between the Production/Service department and internal and external customers; working directly with the Production/Service Supervisor and assisting with organizing the workshop in the most efficient way. You will be required to create and process work orders and ensure all pertinent documentation and data is included with each work order and properly filed in the database.

Core Responsibilities:

- Create, update and close Production and Service work orders
- Support and collaborate with the Service Supervisor in production and service slot scheduling
- Arrange and record inventory movements on behalf of the service department
- Dispatch technicians for local service calls
- Perform Customer Service activities such as maintenance reminders etc.
- Maintain service office filing systems
- Enter relevant information into the database
- Communicate with the customers frequently

Required Skills and Experience:

- Strong customer service skills
- Excellent verbal, written and effective listening skills
- Excellent time management skills, i.e. efficient in task prioritizing and multitasking
- Computer and inventory systems knowledge/experience
- Experience in automotive, tractor, or truck and trailer servicing would be an asset
- 3+ years experience in administration
- Accounting and bookkeeping basics would be an asset

Work Environment:

- Fast paced environment, office and workshop setting

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

COVID-19 considerations:
All persons are required to wear a mask to move around the building. Our building remains curbside pickup on. Common touch areas are disinfected frequently. Covid screening is mandatory before entering the building.

**Education**:

- Secondary School (preferred)

**Experience**:

- receptionist: 2 years (preferred)
- administrative assistant: 2 years (required)

Work Location: In person

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