Customer Care Specialist

1 week ago

Toronto, Canada HelloFresh Full time

**S'more about the team**

We are looking for an enthusiastic and highly motivated problem solver who is passionate about delivering exceptional customer service. This role is an integral part of our rapidly growing and fast-paced Customer Experience team, as part of the HelloFresh Product Group in Canada. This position will support customer support on social media channels, including but not exclusive to Instagram, Facebook and X, as well as provide feedback to our Marketing and Brand teams. This role will also collaborate with our agents who are critical to our business, and their feedback to management is critical to our improvement as a company. Customer Care is the voice of HelloFresh to our customers both online and offline.

**Please note this is not a Customer Care Agent position.** This role requires you to have a strong understanding of our business and operations, engage with multiple stakeholders, and use your analytical skills to drive improvement to our processes.

**Lettuce share what this role will be responsible for**
- Liaise with our customer care agents and work to find resolutions for our customers quickly and efficiently
- Go above and beyond to deliver exceptional customer service through specialist tasks such as logistics, payments and social media
- Think swiftly to come up with creative solutions to any and all problems that arise
- Constantly come up with ways to improve our relationship with our customers
- Be proactive with identifying and solving problems - understanding the role that customer care plays in our growth as a business
- Build a positive relationship with our operations team to ensure our customers are receiving the best product and service possible
- Share feedback & insights with the broader organization, the department and more where applicable
- All other duties, as assigned

**Sound a-peeling? Here's what we're looking for**
- 1-2 years experience in a customer service related position (e.g., call centre, restaurant, retail, etc.)
- Bachelor's degree in English, Communications, or equivalent
- Being fluent in Quebecois French is considered an asset
- Stellar written and verbal communication skills
- Beginner Excel skills are considered an asset
- Tech savvy and embraces technology to improve efficiency
- A born problem solver who is hungry to learn a business from each angle
- A natural team player with a contagiously happy attitude
- Able to work well under pressure and enjoys the dynamism of a startup environment (fast-paced office, shifting priorities, an "all hands on deck" approach)
- Able to work varied shifts times between 8 am-9 pm EST and rotational weekend shifts

**Let’s cut to the cheese, this is why you'll love it here**
- **_Box Discount _**:

- Amazing discounts on 1 box per week 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box
- **_Health & Wellness _**-**_ _**Health & Dental benefits from day 1, a Health Spending Account, and unlimited access to the Headspace app to meet your self-care needs.
- **_Vacation & PTO _**-**_ _**Time off is also an important part of self-care We offer generous vacation and PTO to help you create a good work-life balance.
- **_Family Benefits _**:

- A parental leave top-up program for expectant parents
- **_WFH Allowance _**:

- A one time fund to help you set up or improve your home office
- **_Growth & Development_** - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund
- **_Work Hard & Have Fun_** - From team socials to HQ Wellness Wednesdays, you’ll have plenty of opportunity to experience the fun
- **_Diversity & Inclusion Initiatives _**:

- With impactful ERG’s like HelloChange and Women Empowerment, we are committed to our diversity, equity & inclusion efforts
- **_Food Puns_** - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names

**Flexible Hybrid Approach**

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience.

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

**Working Conditions**

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution

  • Customer Care Specialist

    4 weeks ago

    Toronto, Canada MADISON HOMES HOLDINGS Full time

    Title Customer Care Specialist Department Customer Care Reports to Manager, Customer Care General Description: The Customer Care Specialist is responsible for working directly with homeowners from PDI, occupancy, 30 Day and year end. Duties include Tarion registration, reviewing deficiency lists, scheduling service people, documentation, and resolution of...

  • Customer Care Specialist

    2 weeks ago

    Toronto, Ontario, Canada MADISON HOMES HOLDINGS Full time

    Title Customer Care SpecialistDepartment Customer CareReports to Manager, Customer CareGeneral Description:The Customer Care Specialist is responsible for working directly with homeowners from PDI, occupancy, 30 Day and year end. Duties include Tarion registration, reviewing deficiency lists, scheduling service people, documentation, and resolution of home...

  • Customer Care Specialist

    2 weeks ago

    Toronto, Ontario, Canada Symantec Full time

    Job Description: Symantec, a leading cybersecurity company, is seeking a part-time Customer Care Specialist to join our team in Vancouver, British Columbia. This role is at the Associate level and requires a minimum of 3 years of experience in a customer service or related field. Responsibilities:- Provide excellent customer service and support to clients...

  • Customer Care Specialist

    3 weeks ago

    Toronto, Canada York University Full time

    **Purpose**: The University Services Centre (USC) is a critical part of York University's commitment to Service Excellence. The USC brings together teams across York University's administrative functions into one client-focused service delivery entity. USC provides a unique opportunity for York University to develop and deliver services that are consistent,...

  • Bilingual Customer Care Specialist

    3 weeks ago

    Toronto, Canada Canada Life Assurance Company Full time

    Bilingual Customer Care Specialist **Description: - Permanent Full Time- We are looking for an experienced Health and Dental Insurance Customer Care Specialist to provide best-in-class service to our customers.- - To ensure success you should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure.-...

  • Specialist, Customer Care

    4 weeks ago

    Toronto, Canada First National Financial Full time

    Working together to be our best! First National is Canada’s largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988. Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members. Through cooperation, ongoing coaching, development opportunities and a...

  • Bilingual Customer Care Specialist

    2 weeks ago

    Toronto, Ontario, Canada Canada Life Assurance Company Full time

    Bilingual Customer Care Specialist**Description: - Permanent Full Time- We are looking for an experienced Health and Dental Insurance Customer Care Specialist to provide best-in-class service to our customers. To ensure success you should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure.- This...

  • Customer Care Operations Specialist

    2 weeks ago

    Toronto, Ontario, Canada Rekuten Global Full time

    Job Description:Customer Care Operations Specialist - Contract - 12-MonthsRakuten KoboHere at Rakuten Kobo Inc., our mission is to make reading lives better. We stand for readers. We also stand for our employees - from interns and co-ops to permanent staff - and support their growth and development. Whether you are a student at the start of your career or a...

  • Customer Care Specialist, High Rise

    3 weeks ago

    Toronto, Canada MADISON HOMES HOLDINGS Full time

    **Title**:Customer Care Specialist, High Rise **Department**: Customer Care **Reports to**:Manager, Customer Care High Rise **Our History**: The Madison Group is a widely diversified real estate and land development company with extensive experience in building master - planned communities, low-rise and high-rise residential projects and also operates a...

  • Customer Care Specialist

    1 week ago

    Toronto, Canada CNIB Foundation Full time

    Customer Care Specialist Full-Time, ContractHome-Based Reports to: Lead, Customer ExperienceDirect Reports: NoJoin us in our mission to change what it is to be blind in Canada.Founded in 1918, CNIB is one of Canada's oldest charities. We believe our new strategic plan, The Way Forward, will once again revolutionize the way we serve and support our community...

  • Customer Care Specialist

    3 weeks ago

    Toronto, Canada CNIB Foundation Full time

    Customer Care Specialist Full-Time, ContractHome-Based Reports to: Lead, Customer ExperienceDirect Reports: NoJoin us in our mission to change what it is to be blind in Canada.Founded in 1918, CNIB is one of Canada’s oldest charities. We believe our new strategic plan, The Way Forward, will once again revolutionize the way we serve and support our...

  • Customer Care Specialist

    1 week ago

    Toronto, Canada CNIB Foundation Full time

    Customer Care Specialist Part-Time, ContractHome-Based Reports to: Lead, Customer ExperienceDirect Reports: NoJoin us in our mission to change what it is to be blind in Canada.Founded in 1918, , CNIB is one of Canada’s oldest charities. We believe our new strategic plan, The Way Forward, will once again revolutionize the way we serve and support our...

  • Sea Logistics Customer Care Specialist

    4 weeks ago

    Toronto, Ontario, Canada Kuehne + Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Toronto, Ontario site, is looking for a new Customer Care Specialist to join our Sea Logistics Import team. Your Role As the Sea Logistics Customer Care Specialist, you are responsible for ensuring that our customers have a...

  • Sea Logistics Customer Care Specialist

    6 days ago

    Toronto, Canada Kuehne + Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Toronto, Ontario site, is looking for a new Customer Care Specialist to join our Sea Logistics team. Your Role As the Sea Logistics Customer Care Specialist, you are responsible for ensuring that our customers have a positive...

  • Customer Care Specialist

    2 weeks ago

    Toronto, Ontario, Canada CNIB Foundation Full time

    Customer Care Specialist (Bilingual):Part Time, Contract (6 months)Anywhere in Canada (home based)Number of Vacancies: 2Reports to: Lead, Customer ExperienceDirect Reports: NoJoin us in our mission to change what it is to be blind in Canada.Founded in 1918, CNIB is one of Canada's oldest charities. We believe our new strategic plan, The Way Forward, will...

  • Sea Logistics Customer Care Specialist

    2 weeks ago

    Toronto, Ontario, Canada Kuehne+Nagel Full time

    JOB DESCRIPTION Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Toronto, Ontario site, is looking for a new Customer Care Specialist to join our Sea Logistics Import team. Your Role As the Sea Logistics Customer Care Specialist, you are responsible for ensuring that our...

  • Sea Logistics Customer Care Specialist

    7 days ago

    Toronto, Canada Kuehne+Nagel Full time

    JOB DESCRIPTION Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Toronto, Ontario site, is looking for a new Customer Care Specialist to join our Sea Logistics team.  Your Role As the Sea Logistics Customer Care Specialist, you are responsible for ensuring that our...

  • Customer Care and Sales Specialist

    3 weeks ago

    Toronto, Canada London Manpower Inc Full time

    **Responsibilities include but are not limited to**: - Be in the know regarding pricing information, product requests, product ideas, and the like to be able to address customer concerns better - Sell and promote products with the wholesales team - Process quotations as per the procedure - Return necessary calls within the system - Follow up with customers...

  • Sea Logistics Customer Care Specialist

    3 days ago

    Old Toronto, Canada Kuehne+Nagel Full time

    Sea Logistics Customer Care Specialist | Toronto | CA2074908 Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Toronto, Ontario site, is looking for a new Customer Care Specialist to join our Sea Logistics team. YOUR ROLE As the Sea Logistics Customer Care Specialist, you are...

  • Sea Logistics Customer Care Specialist

    2 days ago

    Old Toronto, Canada Kuehne+Nagel Full time

    Sea Logistics Customer Care Specialist | Toronto | CA2074908 Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Toronto, Ontario site, is looking for a new Customer Care Specialist to join our Sea Logistics team. YOUR ROLE As the Sea Logistics Customer Care Specialist, you are...