Lead, Integrated Care

2 weeks ago

Oshawa, Canada Durham Community Health Centre Full time

**Position Title: Lead, Integrated Care & Experience** (2 positions)

**Employment Status**:Full time Permanent

**Position Status: This is a Non-Bargaining Unit position.**

**Hours of Work**:Monday-Friday, 35 hours per week

**Salary Range**:$75,000 - $80,000, commensurate n skills and experience, plus participation in HOOPP

**Positions Report to**:Senior Manager, Integrated Care and Experience

**Primary work location**:Oshawa & Pickering, with flexibility to travel to or work at other DCHC sites as required.

**Organization**

**Durham Community Health Centre (DCHC)** is a registered, charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education to Durham community members who face multiple barriers to their health and well-being.

DCHC also provides equity-based programs and services that focus on priority populations such as Indigenous, Black, the 2SLGBTQI Community, Newcomers to Canada, Seniors, and Unattached patients (i.e., those without a family doctor), to name a few. DCHC ensures Durham community members receive not only sick care, but preventive care as well.

At DCHC, we are a team-based interprofessional group of staff including physicians, nurse practitioners, nurses, counselors, dietitians, outreach workers, medical secretaries, and other administrative staff. We always place every client at the centre of our approach to care, based on their needs. We address these needs through integrated clinical and wellness care and health education.

It's an exciting time to be joining DCHC, while we are embarking on an energizing path with a focus on making our biggest impact yet on local health care by diversifying, expanding, and leveraging our Strategic Plan, Theory of Change, Brand, Client Stories and Resources.

**DCHC’s 2023 - 2026 Strategic Goals**
- Drive Program and Service Integration and Client Experience Across All that DCHC Does
- Evolve Program Offerings to Improve Health Equity and Meet the Needs of DCHC’s Priority Populations
- Establish DCHC as a System Advocate and Champion for Equity
- Enhance DCHC’s Brand and Awareness Across Durham Region
- Become an Employer of Choice with a Focus on Recruitment, Retention, and Development

**Position Overview**

As an essential member of the Integrated Care & Experience (IC&E) team at Durham Community Health Centre (DCHC), the Lead, Integrated Care & Experience (IC&E Lead) position will report directly to the Senior Manager, Integrated Care & Experience. This role places a strong emphasis on fostering positive relationships within the team while supporting the Senior Manager in leading DCHC’s Integrated Care & Experience portfolio. The primary focus will be on operational components related to team management, ensuring the effective delivery of Clinical, Wellness, and Health Education Programs & Services, with a specific emphasis on community members.

**Key Responsibilities**:

- Support positive working relationships within the team through effective communication, a culture of collaboration, accountability, inclusivity, and innovation.
- Provide insights into service delivery design, support goal setting, staff performance enhancement and quality improvement efforts across all programs.
- Effectively support fair workload distribution, employee scheduling and actioning of absence requests
- Support processing of staff expense submissions, ensuring compliance with organizational policies.
- Support the design of evidence-informed clinical decision-support tools and policies
- Support centralized procurement and supply ordering process
- Support management of IT issues that impact staff and operations
- Assist with client scheduling and the resolution of clients concerns
- Assist in drafting employee job descriptions, annual work plans, and departmental objectives
- Support recruitment process and new staff and student onboarding
- Collaborate with Client Experience and Decision Support (CEDS) department to ensure the accurate and timely capturing/reporting of service delivery data.
- Champion Employee Engagement efforts and initiatives
- Adhere to, and promote, established compliance measures within legislative requirements and equity principles (e.g., Human Rights Code, and Ontario Employment Standards)
- Other duties as assigned
- Collaborate with the Senior Manager of IC&E to ensure integration and collaboration on strategy, program initiatives, implementation plan, and care & equity outcomes.
- Build staff’s knowledge regarding the continuum of programs and services offered by DCHC.
- Participate in the review and assessment of existing programs and services for strategic alignment.
- Contribute to the enhancement of programmatic evaluation strategies to improve the quality of program offerings.
- Support Senior Manager of IC&E in strengthening networks and relationships with community members.
- Collaborating and coordinating with all teams that

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