Customer Service Managing Supervisor
3 weeks ago
Education: College/CEGEP
- Experience: 5 years or more
**Tasks**:
- Manage staff and assign duties
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
- Determine merchandise and services to be sold
- Implement price and credits policies
- Locate, select and procure merchandise for resale
- Develop and implement marketing strategies
- Plan budgets and monitor revenues and expenses
- Determine staffing requirements
- Resolve problems that arise, such as customer complaints and supply shortages
- Plan, organize, direct, control and evaluate daily operations
- Recruit, hire and supervise staff and/or volunteers
**Supervision**:
- 5-10 people
**Computer and technology knowledge**:
- Electronic scheduler
- Word processing software
- Electronic mail
- Spreadsheet
**Work conditions and physical capabilities**:
- Fast-paced environment
- Work under pressure
- Attention to detail
- Combination of sitting, standing, walking
**Personal suitability**:
- Adaptability
- Collaborative
- Efficiency
- Energetic
- Integrity
- Positive attitude
- Time management
- Client focus
- Efficient interpersonal skills
- Flexibility
- Judgement
- Organized
- Team player
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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