Property Manager

2 weeks ago

Vancouver, Canada Chard Development Ltd Full time

**JOB TITLE**

Property Manager

**REPORTS TO**

Vice President, Property Management

**COMPANY**

**RESPONSIBILITIES**
- Operate the properties in accordance with the management agreement and direct the overall property management strategy for a mixed-use portfolio, including participation in collaborative planning, service benchmarking and overall profitability.
- Prepare, monitor, and report on all property expense schedules/budgets to achieve NOI goals for all assigned properties. This includes tenant receivables, percentage rents, miscellaneous income and parking facilities, annual property budgets and programs.
- Contribute to the development of annual property plans and provide timely monthly reports.
- Ensure all Property Management policies, procedures and operations are executed to company standard.
- Build and maintain relationships with key internal and external stakeholders, including our clients, tenants, vendors, and the broader commercial real estate community.
- Explore innovative opportunities to enhance tenant engagement and improve service delivery in support of tenant retention.
- Anticipate not only operational issues but also short-term and long-term owner/tenant needs.
- Prepare options analysis and project definition and requests for quotations or proposals for major repairs and minor capital projects
- Lead tender process for major capital projects
- Prepare project approval requests including supporting rationale and analysis.
- Motivate, empower, and coach employees and ensure the team is well trained to achieve clear targeted performance, while always holding employees accountable.
- Enforce contract and lease agreements while administering the property in accordance with the approved budgets and operating policies.
- Prepare strategic analysis for the properties while considering financial indicators, market analysis and long-term project plans.
- Oversee the administration team members, including prioritization, directing activities, establishing goals and objectives, and communicating operational vision.
- Maintain strong relationships between internal teams responsible for leasing, construction, legal, lease administration, marketing, property accounting and third-party management.
- Ensure effective property marketing and promotional activities are executed where applicable.
- Support Residential Tenancy Branch claims and represent the landlord where necessary.
- Knowledge/experience in lease negotiation(s) and administration.
- Develop and maintain preventative and corrective maintenance schedules and oversee the scheduling and completion of maintenance activities.
- Manage sub-contractor activities for goods and services, including preparing tender documents, tender and bid analyses, negotiating the best possible terms, preparing contract documents, and monitoring sub-contractor performance.
- Ensure property security, safety and operating systems are in accordance with local codes, by-laws, and policies.
- Prepare assigned properties for BOMA submission and awards.
- Participate in special projects and take on other duties as assigned.

**QUALIFICATIONS**
- 5+ years of progressive property management experience within the multi-family residential industry with exposure to commercial and mixed-use assets.
- Rental Property Management License required.
- Strong negotiation skills.
- Knowledge of Residential Tenancy Branch policies and guidelines
- 5+ years of customer service/tenant relations experience.
- A strong understanding of CAM and Tax recoveries.
- Experience in administering and/or enforcing commercial leases and maintenance contracts
- Excellent knowledge of MS Word, Microsoft Excel, and Yardi.
- Demonstrated ability to meet deadlines and provide accurate reports to internal and external stakeholders.
- Experience in budgeting, forecasting, and the preparation of quarterly reports is essential.
- Enthusiasm for new and expanded technology and innovations within the Property Management industry.
- Fantastic communication (verbal and written) and networking skills.
- Strong analytical and problem-solving skills.
- Knowledge of Yardi accounting software is an asset.
- Valid BC Driver’s License & Vehicle required.
- The successful person will be a thoughtful collaborator, a self-starter and a strategic thinker with a service-oriented attitude who strives for continuous improvement of service and performance.
- Strong interpersonal skills with an outstanding level of integrity that will gain the trust and respect of staff and external stakeholders.
- Ability to effectively prioritize in a demanding, high paced environment.
- A dedication to providing consistent exceptional service excellence
- The ability to work both independently and as part of a team.
- A professional and polite disposition with the ability to turn a negative into an opportunity.
- Exceptional and articulate communication skills are required for critical conversation.

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