Onstar Business Solutions

1 week ago

Oshawa, Canada General Motors Full time

**Job Description**:
**About OnStar**:
Are you a Sales driven Marketer who has passion for Innovation & Technology? Do you want to play a leadership role in developing strategies that deliver revenue and subscription growth?

The Business Performance Sales & Marketing Manager - OnStar Canada plays a key role in driving the success of OnStar and Connected Vehicle Subscription Services. Focused on putting the customer at the center of everything we do, this role is responsible to lead and manage OnStar and Connected Vehicle Services retail performance, develop and drive sales & product marketing strategies for SXM and work with cross-functional / cross-border colleagues on the broader OnStar team to launch programs that deliver a more protected and connected experience for Canadian consumers.

At General Motors (GM), our OnStar team is a team that lives within Innovation. Our Vision is to Empower our Customers and our Employees, Keep it Simple, Earn Trust and lead our industry into the future.

The OBS Customer Experience Manager plays a key role in driving the OnStar Business Solutions products and services growth in Canada. This position works closely with both internal Fleet teams as well as our Fleet and small business customers to both develop new OBS customer relationships and expand upon those existing. The OBS CX manager provides proactive and ongoing relationship management support to key accounts including white glove onboarding and real-time customer support. This role is cross functional and works cross functionally within the OBS US/CA team.

**Responsibilities**:

- Nurture and grow existing OBS customer business relationships and accounts
- Provide seamless onboarding experience, as well as, proactive and ongoing relationship management support to key accounts
- Seek out opportunities to engage with and demonstrate business value to potential OBS customers
- Conduct training for General Motors dealership and wholesale teams, including demonstrations of OnStar Business Solutions products and services.
- Support creation of sales and marketing material for customers, dealerships, and fleet sales staff
- Support project initiatives to improve OBS Products & Services
- Work with contact centre partners to ensure Canadian customer support processes including quality are in place
- Support Canadian customer satisfaction evaluation and feedback process (VOC) and drive integration with continuous improvement and product development activities
- Leverage data and analytics to develop and recommend opportunities to drive continuous improvement of business performance
- Support planning and execute countermeasures designed to hit monthly and annual KPIs
- Build strong, productive relationships within GM Canada with Fleet Sales team, Legal, Dealer Fleet Sales personnel as well as US OnStar & OBS functional counterparts

**Knowledge Required**:

- Key components of Sales & Marketing (i.e. Revenue, Metrics, KPIs, 4Ps of Marketing, etc.)
- Financial - understand and analyze financial performance and manage a P&L statement
- Operations - measuring performance (reporting), contracts, issue resolution
- Technology - comfortable with advanced connectivity technology, in-vehicle technology, apps

**Skills Required**:

- Gets things done (High Capacity, High Quality Output, Quick Pace)
- Engaging - effective at engaging & influencing others; easy to be around
- Analytical/problem solving - can simplify the complex, and comfortable with excel
- Communication - oral, written, presentation skills (MS Powerpoint)
- Marketing: analytics, insights, product, packaging, pricing, promotion

**Education & Experience Required**:

- University degree (Business/Marketing) or relevant experience equivalent
- Customer Service Experience or OnStar Experience - 3 years minimum
- Driving sales performance in B2B and/or Fleet and Commercial (FMC / TSP) an asset
- Experience working with Dealership Fleet Managers and Fleet & Commercial customers
- Bilingual an asset
- Ability to travel within Canada and the U.S.

**Sought Competencies**:

- Drive for Results - grow sales & revenue
- Personal Accountability - It’s on me to get it done
- Engages others effectively - especially those without a reporting relationship
- Intellectual Capacity - ability to deal with detail and complexity; as well as, simplify for others
- Can deal with Ambiguity

**Additional Job Description**:
**Compensation and Benefits**:

- GM’s Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs.
- GM’s comprehensive compensation and benefits plan is carefully designed and thoroughly **benchmarked against the companies that we compete for talent in the local market **.**

The goal of the General Motors of Canada total rewards program is to support the health and well-being of you and your family. Our comprehensive c

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