Membership Services Representative

1 week ago

Forest, Canada YMCA of Southwestern Ontario Full time

Join the YMCA Human Resources Team

Be the SparkJoin our professional and passionate team and be the spark that ignites the potential in others. The YMCA of Southwestern Ontario is one of the largest not-for-profit providers of licensed child care in Canada, offers settlement services to newcomers to Canada, operates two overnight camps and 16 Health & Fitness branches across Southwestern Ontario, and we have been making a positive difference in the communities we serve for 167 years

Why the Y?
The YMCA of Southwestern Ontario is committed to the development of healthy communities and welcomes people of all backgrounds, beliefs, and abilities. We are committed to helping our employees reach their full potential and are recognized by Forbes as one of Canada's Top Employers. We offer meaningful employment by belonging to an international movement that makes positive differences in the lives of individuals and families.

At the Y, we are committed to providing you with opportunities to develop your knowledge, skills and career while supporting others to be successful.

As we continue to grow, we have a need for the following position:
**Position**: Membership Service Representative

**Start Date**: May 21, 2024

**Qualifications & Experience**:

- Minimum of 2 years customer service experience (preferred)
- Current First Aid and CPR
- Must possess initiative, enthusiasm, common sense/good judgement, strong customer service skills and the ability to remain calm in stressful situations
- Detail-oriented, multi-tasker with strong organizational skills that can maintain a clean, uncluttered front desk workspace
- Strong communication and relationship-building skills
- PC and database management skills with the ability to perform repetitive data entry duties and learn new software programs and processes quickly.
- Current and acceptable Criminal Record Check with Vulnerable Sector Screening is a condition of employment for all staff and volunteers
- It is a YMCA of Southwestern Ontario requirement that all employees and volunteers be fully vaccinated against COVID-19. Exemptions will be granted upon receipt of acceptable proof of a permissible Human Rights Code ground. This requirement has been suspended effective June 30, 2022. It may be reinstated in future should the state of public health in our communities require it.

**Compensation/Benefits**:

- A YMCA personal membership at our health and fitness branches
- A discount on our Childcare and Camp programs
- Vacation entitlement in accordance with the employment standards regulations
- May be entitled to up to 12 paid personal days - applicable with position and contract length
- Benefits package - applicable with position and contract length

**Schedule**:

- Schedule opportunity will be as needed on a part time rotation, with availability Sunday-Saturday 5:30am-9:00pm

**Responsibilities**:

- YMCA of Southwestern Ontario policy and procedures
- Act as a YMCA ambassador, demonstrating YMCA core values in your daily work
- Serve each member, guest, staff and volunteer with courteous service whether in person or via phone
- Strive to stay informed and up to date on all YMCA programs and events
- Provide solutions to member concerns and report any issues to Membership Coordinator
- Conduct and track tours for guests and potential members
- Responsible for the security of the building and members/guests by requiring members to present their cards for scanning and for visitors to sign visitors log and present photo ID
- Data entry utilizing AVOCADO Software
- Conducts personal financial assistance interviews exercising sound judgment and confidentiality
- Administrative responsibilities and support to the Membership Coordinator in ensuring the membership processes are followed to standard; front line role in processing memberships, cancellations, Membership Agreement forms, and branch communication
- Register members and guests for memberships, programs and booking wellness appointments
- Share personal Y experience with all
- Share Y Mission stories

We thank all applicants for their interest; however only those selected for an interview will be contacted.

The YMCA of Southwestern Ontario is committed to providing a barrier-free environment for all stakeholders including our members/participants, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services.

As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations.

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