Partner Account Manager

1 month ago

Ottawa, Canada Rewind Full time

Partner Account Manager - eCommerce (Remote within Canada)We are looking for a Partner Account Manager to join our eCommerce team and support Rewind’s upcoming plans to be the only service your business needs to protect its valuable data

**About Rewind**

Rewind is a service that protects the data that is driving your business, from a simple side hustle to a successful venture. Our focus is on backing up data that lives in the cloud - in apps like Shopify, BigCommerce, and QuickBooks Online. We invite you to read our startup story to learn where we came from and where we’re going. For a more technical view, check out our Behind the App feature on the BigCommerce Developers Blog.

We care about honesty, we believe in learning from our mistakes, and we support each other as we grow.

**About the Job**

As a Partner Account Manager, you will be responsible for generating new leads through collaboration with our Partners. You’ll become an expert on Rewind’s services and will assist our Partners with selling our solutions.

Additionally, you will develop a strong understanding of key differentiators, internal/external systems, sales methodologies and processes. You will also be an innovator that will help our company discover new ways to improve our service and drive new business initiatives to increase partner success and productivity.

**Your responsibilities will include**:

- Meet/exceed assigned KPIs (leads, co-marketing, events, etc) on a consistent basis.
- Develop and expand relationships with partners to increase leads and market share. This will include working with marketing, sales, customer support, product teams, and any other segments activated to support revenue generation.
- Recruit and Onboard new agencies into the Partner Program.
- Create and drive business plans with new partners to identify and qualify mutually rewarding sales activities, strategies, and business opportunities.
- Understand partners’ businesses and how Rewind services can enhance their value proposition.
- Work closely with partner marketing to create campaigns to drive leads and activities to grow mindshare and increase awareness.
- Train Partners on product, process, and solution.
- Coordinate training, marketing, and overall enablement programs with Partners.
- Provide day-to-day support for partners to help sell, implement and support Rewind services.
- Assist sales, partners, and their clients with quotes and proposals for Rewind services
- Proactively communicate with internal Rewind stakeholders (e.g., Marketing, Product Management, Sales, Executives.)
- Ensures company responsiveness to partner/customer issues and concerns - “customer first” oriented

**About You**

**You should also have**:

- Demonstrated background of successfully working with internal cross-functional teams to successfully drive the growth of partner channels
- The ability to develop, maintain and provide consistent implementation of pipeline management and forecast discipline to assure forecast accuracy.
- Demonstrated ability to build great relationships with partners/customers
- Experience delivering remote presentations - comfortable building and delivering presentations via zoom meetings
- Ideally experience working in Software, Software as a Service or ecommerce space
- Outstanding written and verbal communications, presentation and delivery skills.
- A team-oriented mindset, able to work in supporting and sharing successful best practices with internal teams.
- Knowledge of CRM tools and Sales Enablement tools is an asset

**_ Additionally, we are looking for someone who has experience and ability to travel internationally to meet with partners at events, conferences, meetups and onsite._**

**About our Hiring Process**

You can expect us to be curious about who you are, what experiences you have gained to date and what you are looking for in your next opportunity. We know that you are selecting us as an employer just as much as we are inviting you to join our team. We will provide a series of opportunities for us to connect and for you to meet various members of our team. Please ask us questions and let us know how we can support you throughout our hiring process.

Experience comes in many forms, many skills are transferable, and passion goes a long way. If your background is close to what we’re looking for, please consider applying, even if you aren’t able to check every box above. We don’t hire people to fill boxes - each new hire is an opportunity for us to augment our collective perspective and to make us a stronger teamand that is where you come in

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