Assistant Front Office Manager

3 weeks ago

Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full time

The Pinnacle Hotel Harbourfront is looking for our next great leader to take on the role of Assistant Front Office Manager. Reporting directly to the Director of Front Office, you are an incredibly well-organized, detail-oriented, and guest-focused individual who plays a critical role in the effective management of the hotel’s Front Office operations. The Assistant Front Office Manager is responsible for overseeing the day-to-day operations of the Front Desk, Bell desk and Switchboard, also acting as the hotel’s Manager on Duty and supports as relief Night Manager when required.

**Key Responsibilities**:

- Demonstrating & enforcing Company policies & procedures and complying with health & safety legislation, as well as all departmental regulations.
- Acting as a liaison with guests and employees in matters that require immediate concern resolution, including any emergency situations that arise.
- Facilitating regularly-scheduled daily briefings and regular operational meetings.
- Playing a supporting role in key administrative affairs (i.e. payroll, inventory, composition of purchase orders, etc.).
- Playing a key role in effective performance management including, coaching & training, performance reviews and discipline.
- Ensuring cash handling and auditing procedures follow established Accounting policies and procedures.
- Developing close and effective working relationships with all supporting departments.
- Attending hotel training programs as needed.
- This position may require relief night coverage as needed.
- Performing other duties as assigned.

**Qualifications & Experience**:

- Minimum of 1 year Front Office supervisory or management experience within an upper-upscale hotel environment.
- Demonstrated ability to work with maximum accuracy, efficiency and attention to detail.
- Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.
- Must be self directed, motivated and demonstrate exceptional service, interpersonal, and analytical skills.
- Outstanding ability to communicate clearly, concisely, and openly in all interactions, both verbal and written.
- Keen decision-making and problem-solving skills.
- Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
- Demonstrated ability to effectively lead a team.
- Technologically savvy, possessing a strong knowledge of all Microsoft Office software, Opera Property Management System.
- Ability to maintain a flexible schedule to meet the business needs of a 24/7 hotel environment, including weekends and holidays.
- Bachelor's Degree, ideally in Hotel / Hospitality Management an asset.

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$66,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Front desk: 1 year (required)
- Administrative experience: 1 year (required)
- Supervisory/Management: 1 year (preferred)

**Language**:

- English (required)

Work Location: One location

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