Front Office Manager
1 month ago
Job DescriptionThe Hilton Vancouver Downtown Hotel is seeking a Front Office Manager who is responsible for the overall direction, coordination and evaluation of all areas of the Front Office, including interviewing, hiring and training of team members. Directing work and addressing complaints and resolving service issues. Other duties but not limited include:Lead and motivate team members. Ensure team members have current knowledge of hotel products, services, pricing, daily events/business, as well as local knowledge of the area. Responsible for providing timely feedback and performance reviews to all Front Office team members. Monitor the appearance, standards and performance of the team. Conduct daily pre- shift meetings and departments meetings. Responsible for effectively handling all guest comments both in person and in writing, with an ability to identify and rectify any concerns in a timely manner. Ensure consistent delivery of services and benefits to guests, and Hilton Honors Members. Assist in enrolling new guests in the Hilton Honors program while improving the loyalty of existing Hilton Honors Members. Participate in the preparation of the annual departmental operating budget, forecasting monthly and financial plans. Assist and support in controlling expenses in the Front Office Operation. Schedule the Front Office team in accordance with occupancy forecasts. Maintain good communication and working relationships with all hotel departments. As a member of the Emergency Team, ensure all team members are familiar with fire emergency safety procedures. Maintain flexible availability to manipulate days off with respect to occupancy and group bookings. Serve as Manager of duty on some shifts.Responsibilities & QualificationsMinimum 3 years Front Desk Supervisory experience in a similar environment. Proficiency in Excel, Power Point, and Microsoft Word and hospitality software. Hotel management diploma an asset. Strong guest service skills and supervisory skills are essential. Desire to work in a team-based environment. Administrative, organizational, and time management skills are required. Have the ability to understand and analyze basic financial data (budget). A proven track record of being able to lead a team and to multitask. Organized and detail-orientated, and able to manage conflicting priorities. Able to build and maintain good relationships with stakeholders. Ability to work a flexible schedule. You must be legally entitled to work in Canada to apply for this position.Salary/Wage66,000+Job Application Processkaren.wilhelm@hiltonvancouverdowntown.com
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Front Office Manager
1 month ago
Vancouver, BC, Canada EightSix Network Inc Full timeThe Hilton Vancouver Downtown Hotel is seeking a Front Office Manager who is responsible for the overall direction, coordination and evaluation of all areas of the Front Office, including interviewing, hiring and training of team members. Directing work and addressing complaints and resolving service issues. Other duties but not limited include: Lead and...
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Front Office Manager
4 weeks ago
Vancouver, BC, Canada the Hilton Vancouver Downtown Full timeJob Description The Hilton Vancouver Downtown Hotel is seeking a Front Office Manager who is responsible for the overall direction, coordination and evaluation of all areas of the Front Office, including interviewing, hiring and training of team members. Directing work and addressing complaints and resolving service issues. Other duties but not limited...
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Overnight Front Office Manager
4 weeks ago
Vancouver, BC, Canada the Hilton Vancouver Downtown Full timeJob Description The Hilton Vancouver Downtown Hotel is seeking a Front Office Manager who is responsible for the overall direction, coordination and evaluation of all areas of the Front Office, including interviewing, hiring and training of team members. Directing work and addressing complaints and resolving service issues. Ensure team members have current...
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Overnight Front Office Manager
1 month ago
Vancouver, BC, Canada the Hilton Vancouver Downtown Full timeJob DescriptionThe Hilton Vancouver Downtown Hotel is seeking a Front Office Manager who is responsible for the overall direction, coordination and evaluation of all areas of the Front Office, including interviewing, hiring and training of team members. Directing work and addressing complaints and resolving service issues. Ensure team members have current...
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Overnight Front Office Manager
1 month ago
Vancouver, BC, Canada the Hilton Vancouver Downtown Full timeJob DescriptionThe Hilton Vancouver Downtown Hotel is seeking a Front Office Manager who is responsible for the overall direction, coordination and evaluation of all areas of the Front Office, including interviewing, hiring and training of team members. Directing work and addressing complaints and resolving service issues. Ensure team members have current...
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Front Office Manager
1 week ago
Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full timeThe Pinnacle Hotel Harbourfront is looking for our next great leader to take on the role of Front Office Manager. Reporting directly to the Director of Front Office, the Front Office Manager leads a team of Assistant Front Office Managers and employees to successfully execute all Front Office operations including guest arrival and departure procedures. The...
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Front Office Manager
4 weeks ago
Vancouver, Canada Pan Pacific Vancouver Full time***: Under the general guidance of the Director of Rooms, the Front Office Manager is a hands-on leadership position that is responsible for managing the successful operation of the Front Office ensuring all standards established by the Hotel are met or exceeded. This position is required to exercise judgment, set priorities; schedule the Front Desk...
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Front Office Manager
4 days ago
Vancouver, British Columbia, Canada Pan Pacific Vancouver Full time***: Under the general guidance of the Director of Rooms, the Front Office Manager is a hands-on leadership position that is responsible for managing the successful operation of the Front Office ensuring all standards established by the Hotel are met or exceeded. This position is required to exercise judgment, set priorities; schedule the Front Desk...
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Front Office Manager
1 month ago
Vancouver, Canada the Hilton Vancouver Downtown Full timeJob DescriptionThe Hilton Vancouver Downtown Hotel is seeking a Front Office Manager who is responsible for the overall direction, coordination and evaluation of all areas of the Front Office, including interviewing, hiring and training of team members. Directing work and addressing complaints and resolving service issues. Other duties but not limited...
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Front Office Manager
1 month ago
Vancouver, Canada the Hilton Vancouver Downtown Full timeJob Description The Hilton Vancouver Downtown Hotel is seeking a Front Office Manager who is responsible for the overall direction, coordination and evaluation of all areas of the Front Office, including interviewing, hiring and training of team members. Directing work and addressing complaints and resolving service issues. Other duties but not limited...
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Front Office Manager
1 month ago
Vancouver, Canada the Hilton Vancouver Downtown Full timeJob Description The Hilton Vancouver Downtown Hotel is seeking a Front Office Manager who is responsible for the overall direction, coordination and evaluation of all areas of the Front Office, including interviewing, hiring and training of team members. Directing work and addressing complaints and resolving service issues. Other duties but not limited...
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Front Office Manager
5 days ago
Vancouver, British Columbia, Canada the Hilton Vancouver Downtown Full timeJob DescriptionThe Hilton Vancouver Downtown Hotel is seeking a Front Office Manager who is responsible for the overall direction, coordination and evaluation of all areas of the Front Office, including interviewing, hiring and training of team members. Directing work and addressing complaints and resolving service issues.Other duties but not limited...
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Front Office Manager
1 month ago
Vancouver, Canada the Hilton Vancouver Downtown Full timeJob DescriptionThe Hilton Vancouver Downtown Hotel is seeking a Front Office Manager who is responsible for the overall direction, coordination and evaluation of all areas of the Front Office, including interviewing, hiring and training of team members. Directing work and addressing complaints and resolving service issues. Other duties but not limited...
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Front Office Manager
1 month ago
Vancouver, Canada the Hilton Vancouver Downtown Full timeJob Description The Hilton Vancouver Downtown Hotel is seeking a Front Office Manager who is responsible for the overall direction, coordination and evaluation of all areas of the Front Office, including interviewing, hiring and training of team members. Directing work and addressing complaints and resolving service issues. Other duties but not limited...
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Front Office Manager
1 month ago
Vancouver, Canada the Hilton Vancouver Downtown Full timeJob DescriptionThe Hilton Vancouver Downtown Hotel is seeking a Front Office Manager who is responsible for the overall direction, coordination and evaluation of all areas of the Front Office, including interviewing, hiring and training of team members. Directing work and addressing complaints and resolving service issues. Other duties but not limited...
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Front Office Manager
1 month ago
Vancouver, Canada the Hilton Vancouver Downtown Full timeJob DescriptionThe Hilton Vancouver Downtown Hotel is seeking a Front Office Manager who is responsible for the overall direction, coordination and evaluation of all areas of the Front Office, including interviewing, hiring and training of team members. Directing work and addressing complaints and resolving service issues. Other duties but not limited...
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Front Office Manager
1 month ago
Vancouver, Canada the Hilton Vancouver Downtown Full timeJob Description The Hilton Vancouver Downtown Hotel is seeking a Front Office Manager who is responsible for the overall direction, coordination and evaluation of all areas of the Front Office, including interviewing, hiring and training of team members. Directing work and addressing complaints and
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Assistant Front Office Manager
2 weeks ago
Vancouver, Canada Pan Pacific Vancouver Full time***: - Under the general guidance of the Rooms Division Manager_, _the Assistant Front Office Manager is a hands-on leadership position that is _responsible for managing the daily front office operations, ensuring all standards established by the Hotel are met or exceeded. In addition this position will oversee all areas of the hotel operation in the...
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Assistant Front Office Manager
6 days ago
Vancouver, Canada PETERSON GROUP PROPERTI Full timeCarmana Hotel & Suites, a hotel located in downtown Vancouver, is offering an exciting career opportunity for an Assistant Front Office Manager. We are a unique hybrid of a traditional boutique hotel providing nightly stays in our spacious suites as well as extended stays in our high rise residences. We are currently searching for a full time Assistant...
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Assistant Front Office Manager
1 week ago
Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full timeThe Pinnacle Hotel Harbourfront is looking for our next great leader to take on the role of Assistant Front Office Manager. Reporting directly to the Director of Front Office, you are an incredibly well-organized, detail-oriented, and guest-focused individual who plays a critical role in the effective management of the hotel’s Front Office operations. The...
