Assistant Front Office Manager

3 weeks ago

Vancouver, Canada Wedgewood Hotel and Spa Full time

Assistant Front Office Manager

**Welcome to the Wedgewood Hotel and Spa, a Relais & Chateaux property**

Located on the corner of Hornby and Robson Street, in the very heart of Vancouver's hottest shopping, entertainment, and financial district, the Wedgewood Hotel & Spa, member of the “Relais & Chateaux” collection, is a 83-room, luxury boutique property, appointed with European stylish rooms & suites, meeting spaces with the latest trending technology and the award winning “Bacchus” fine dining restaurant.

**Are you ready to take the next step in your hospitality career?**

We are currently looking for an experienced **Assistant Front Office Manager **eager to join our team of elite hospitality professionals who redefine luxury service and guest experience on a daily basis.

Awards and achievements:

- TripAdvisor 2024 Travelers’ Choice Best of the Best - #1 Hotel in Canada & #1 Luxury Hotel in Canada
- Michelin Guide Recommended Restaurant 2023 - Bacchus Restaurant & Lounge
- Condé Nast Traveller Readers Choice Awards - 10 Best Hotel in Canada 2023

**RESPONSIBILITIES**:
The Assistant Front Office Manager is responsible for ensuring the highest level of guest service and ensuring that standards are maintained for all positions within the Front Office and Rooms Division Departments. The Assistant Front Office Manager also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed.
- Liaise with other departments to ensure the smooth management of operations. Maintains a high level of professionalism in all aspects of job performance.
- Seeks feedback on guest satisfaction and resolves problems in accordance with our Hotel standards.
- Work with the Revenue and Reservations Manager, Executive Housekeeper and Sales, to ensure strategies are in place to maximize Front Office revenue opportunities with minimum expenses (track, and forecast daily, weekly and monthly occupancy levels). This will also include looking at out of order rooms, sell outs, preventative maintenance and special room projects.
- Responsible for conducting Emergency Procedures and General Crisis Management (fire panel, medical emergencies, etc.)
- Responsible for all hotel operations in the absence of senior hotel management
- Ensure the effective utilization and productivity of all employees through staff planning, hiring, and scheduling, while adhering to the hotel budget parameters
- Perform any other tasks that are assigned by management.**QUALIFICATIONS**:

- 3-4 years of previous Front Office experience at a four or five diamond level.
- Level 2 First Aid, an asset; otherwise must have willingness and ability to obtain it
- Good knowledge in Revenue management and room inventory management
- Very strong written & verbal communication skills
- Extremely people focused, willing to put the interests of our guests and colleagues first.
- Strong leadership skills; able to lead colleagues to achieve the departmental vision and goals
- Highly organized, results oriented with the ability to be flexible and work well under pressure in a
fast paced, changing environment
- Enthusiasm and passion for your work
- Tourism/Hospitality Management Diploma or Post Secondary Degree preferred
- Be able to work various shifts, including afternoon, weekends and graveyard shifts
- Proficiency using Microsoft Office
- Knowledge in Epitome and asset

**Why should you work for the Wedgewood?**

The Wedgewood Hotel & Spa is the only Relais & Chateaux in the City of Vancouver. We offer a unique experience in learning how to operate in a luxury environment, recently named the number 1 Luxury Hotel in Canada for 2024. The staff at the Wedgewood understand the art of hospitality and we understand that our people are the secret to our success.

**What we can offer you?**
- Comprehensive Health Care & Dental Plan
- Company Social Events run by our social committee
- On-site Employee Meals
- Staff Discount in our Spa and award-winning Bacchus Restaurant.

Pay: $60,000.00-$65,000.00 per year

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care

Schedule:

- Day shift
- Evening shift
- Holidays
- Morning shift
- Overtime
- Weekends as needed

Work Location: In person

  • Assistant Front Office Manager

    2 weeks ago

    Vancouver, Canada Pan Pacific Vancouver Full time

    ***: - Under the general guidance of the Rooms Division Manager_, _the Assistant Front Office Manager is a hands-on leadership position that is _responsible for managing the daily front office operations, ensuring all standards established by the Hotel are met or exceeded. In addition this position will oversee all areas of the hotel operation in the...

  • Assistant Front Office Manager

    6 days ago

    Vancouver, Canada PETERSON GROUP PROPERTI Full time

    Carmana Hotel & Suites, a hotel located in downtown Vancouver, is offering an exciting career opportunity for an Assistant Front Office Manager. We are a unique hybrid of a traditional boutique hotel providing nightly stays in our spacious suites as well as extended stays in our high rise residences. We are currently searching for a full time Assistant...

  • Assistant Front Office Manager

    1 week ago

    Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full time

    The Pinnacle Hotel Harbourfront is looking for our next great leader to take on the role of Assistant Front Office Manager. Reporting directly to the Director of Front Office, you are an incredibly well-organized, detail-oriented, and guest-focused individual who plays a critical role in the effective management of the hotel’s Front Office operations. The...

  • Assistant Front Office Manager

    6 days ago

    Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full time

    The Pinnacle Hotel Harbourfront is looking for our next great leader to take on the role of Assistant Front Office Manager. Reporting directly to the Director of Front Office, you are an incredibly well-organized, detail-oriented, and guest-focused individual who plays a critical role in the effective management of the hotel’s Front Office operations. The...

  • Front Office Manager

    1 week ago

    Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full time

    The Pinnacle Hotel Harbourfront is looking for our next great leader to take on the role of Front Office Manager. Reporting directly to the Director of Front Office, the Front Office Manager leads a team of Assistant Front Office Managers and employees to successfully execute all Front Office operations including guest arrival and departure procedures. The...

  • Assistant Front Office Manager

    1 week ago

    Vancouver, Canada Fairmont Pacific Rim Full time

    Inspiring and engaging. As a Assistant Front Office Manager, you will show your leadership and interpersonal strengths to maximize the Front Office Operations, and ensure an exceptional guest journey. **What is in it for you**: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop...

  • Assistant Front Office Manager

    3 weeks ago

    Vancouver, Canada Accor Full time

    Company Description Inspiring and engaging. As a Assistant Front Office Manager, you will show your leadership and interpersonal strengths to maximize the Front Office Operations, and ensure an exceptional guest journey. Job Description What is in it for you: Opportunity to develop your talent and grow within Fairmont Pacific Rim and across the...

  • Assistant Front Office Manager

    3 weeks ago

    Vancouver, Canada FAIRMONT Full time

    **Company Description** Inspiring and engaging. As a Assistant Front Office Manager, you will show your leadership and interpersonal strengths to maximize the Front Office Operations, and ensure an exceptional guest journey. **Job Description** What is in it for you**: - Opportunity to develop your talent and grow within Fairmont Pacific Rim and across the...

  • Front Office Manager

    1 month ago

    Vancouver, Canada the Hilton Vancouver Downtown Full time

    Job Description The Hilton Vancouver Downtown Hotel is seeking a Front Office Manager who is responsible for the overall direction, coordination and evaluation of all areas of the Front Office, including interviewing, hiring and training of team members. Directing work and addressing complaints and resolving service issues. Other duties but not limited...

  • Front Office Manager

    1 month ago

    Vancouver, Canada the Hilton Vancouver Downtown Full time

    Job DescriptionThe Hilton Vancouver Downtown Hotel is seeking a Front Office Manager who is responsible for the overall direction, coordination and evaluation of all areas of the Front Office, including interviewing, hiring and training of team members. Directing work and addressing complaints and resolving service issues. Other duties but not limited...

  • Front Office Manager

    1 month ago

    Vancouver, Canada the Hilton Vancouver Downtown Full time

    Job Description The Hilton Vancouver Downtown Hotel is seeking a Front Office Manager who is responsible for the overall direction, coordination and evaluation of all areas of the Front Office, including interviewing, hiring and training of team members. Directing work and addressing complaints and resolving service issues. Other duties but not limited...

  • Front Office Manager

    5 days ago

    Vancouver, British Columbia, Canada the Hilton Vancouver Downtown Full time

    Job DescriptionThe Hilton Vancouver Downtown Hotel is seeking a Front Office Manager who is responsible for the overall direction, coordination and evaluation of all areas of the Front Office, including interviewing, hiring and training of team members. Directing work and addressing complaints and resolving service issues.Other duties but not limited...

  • Front Office Manager

    1 month ago

    Vancouver, Canada the Hilton Vancouver Downtown Full time

    Job DescriptionThe Hilton Vancouver Downtown Hotel is seeking a Front Office Manager who is responsible for the overall direction, coordination and evaluation of all areas of the Front Office, including interviewing, hiring and training of team members. Directing work and addressing complaints and resolving service issues. Other duties but not limited...

  • Front Office Manager

    1 month ago

    Vancouver, Canada the Hilton Vancouver Downtown Full time

    Job Description The Hilton Vancouver Downtown Hotel is seeking a Front Office Manager who is responsible for the overall direction, coordination and evaluation of all areas of the Front Office, including interviewing, hiring and training of team members. Directing work and addressing complaints and resolving service issues. Other duties but not limited...

  • Front Office Manager

    1 month ago

    Vancouver, Canada the Hilton Vancouver Downtown Full time

    Job DescriptionThe Hilton Vancouver Downtown Hotel is seeking a Front Office Manager who is responsible for the overall direction, coordination and evaluation of all areas of the Front Office, including interviewing, hiring and training of team members. Directing work and addressing complaints and resolving service issues. Other duties but not limited...

  • Front Office Manager

    1 month ago

    Vancouver, Canada the Hilton Vancouver Downtown Full time

    Job DescriptionThe Hilton Vancouver Downtown Hotel is seeking a Front Office Manager who is responsible for the overall direction, coordination and evaluation of all areas of the Front Office, including interviewing, hiring and training of team members. Directing work and addressing complaints and resolving service issues. Other duties but not limited...

  • Front Office Manager

    4 weeks ago

    Vancouver, Canada Pan Pacific Vancouver Full time

    ***: Under the general guidance of the Director of Rooms, the Front Office Manager is a hands-on leadership position that is responsible for managing the successful operation of the Front Office ensuring all standards established by the Hotel are met or exceeded. This position is required to exercise judgment, set priorities; schedule the Front Desk...

  • Front Office Manager

    4 days ago

    Vancouver, British Columbia, Canada Pan Pacific Vancouver Full time

    ***: Under the general guidance of the Director of Rooms, the Front Office Manager is a hands-on leadership position that is responsible for managing the successful operation of the Front Office ensuring all standards established by the Hotel are met or exceeded. This position is required to exercise judgment, set priorities; schedule the Front Desk...

  • Assistant Front Office Manager

    2 weeks ago

    Vancouver, Canada Rosewood Hotel Group Full time

    **General Information**: - Country/Region- Canada- Province/City- Vancouver, B.C.- Location- Rosewood Hotel Georgia- Department- Rooms - Front Office- Job Type- Full-time Permanent- Job Description: - The Assistant Front Office Manager/Guest Relations is responsible for the management of all aspects of the Front Desk functions and coordination of guest...

  • Front Office Manager

    1 month ago

    Vancouver, BC, Canada EightSix Network Inc Full time

    The Hilton Vancouver Downtown Hotel is seeking a Front Office Manager who is responsible for the overall direction, coordination and evaluation of all areas of the Front Office, including interviewing, hiring and training of team members. Directing work and addressing complaints and resolving service issues. Other duties but not limited include: Lead and...