Customer Service

6 months ago


Red Deer, Canada The City of Red Deer Full time

**The Opportunity**:

- Two (2) year Diploma in a business program with minimum 2 years related customer service experience in construction or legal. A combination of education and experience may be considered.
Knowledge of bylaws, compliance certificates, construction terminology and construction/development plans, with the ability to understand and communicate statistics or figures, zoning, development process, and make ongoing interpretations of the various INL bylaws, acts and standards.
- Ability to obtain Designation of Powers from Alberta Safety Codes for issuing permits.
- Ability to work as a team player and work independently with a high degree of accuracy in accordance with policies and procedures.
- Ability to understand and communicate various bylaws, acts, manuals, etc. as required.
- Ability to deal effectively face to face, over the phone and in writing with difficult customers.
- Ability to manage time with a wide range of challenges and high volume of work with frequent interruptions and conflicting priorities.
- Ability to take customer suggestions and provide internal feedback to enhance department and corporate procedures.
- Ability to be innovative and assist with the creation of efficiencies and process improvements for the department.
- Ability to maintain a positive attitude and continue to provide customer service during peak times with higher customer volume.

**Affiliation**:
Canadian Union of Public Employees, Local 417

**Remuneration**:
$36.24 to $38.15 per hour.

**Hours of Work**:
75 hours biweekly, Monday to Friday. Some evening and weekend work may be required.



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