Customer Service Representative

6 months ago

Red Deer, Canada BMO Financial Group Full time

4903 Gaetz Ave Red Deer Alberta,T4N 4A6

7.5 Hours/week minimum guaranteed. Please come see what BMO is all about Perfect opportunity for someone looking to pick up a second job, or looking for something to learn

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coachi

  • Customer Service Representative

    2 months ago

    Red Deer, Alberta, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a Customer Service Representative to work at our food counter in Red Deer. In this role, you will be responsible for taking customer orders, preparing food items, and ensuring excellent customer service.Key Responsibilities:Taking customer orders and preparing food items according to customer preferences.Maintaining cleanliness at the food...

  • Customer Service Representative

    2 months ago

    Red Deer, Alberta, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Red Deer is looking for a highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Provide friendly and efficient...

  • Customer Service Representative

    6 months ago

    Red Deer, Canada The UPS Store 588 Full time

    Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a great opportunity for someone who enjoys working in a fast-paced environment and...

  • Customer Service Representative

    7 months ago

    Red Deer, Canada CB Canada Full time

    Customer Service RepresentativeLocation: Red Deer, ABRed Arrow is currently looking for a Customer Service Representative to join our Red Deer ticket office. This is a part-time position working between 20 - 30 hours per week. Must have open availability including weekends with hours being between 8:30 am and 8:30 pm. Your positive attitude is what makes you...

  • Customer Service Representative

    7 months ago

    Red Deer, Canada Red Arrow Full time

    **Customer Service Representative** Red Arrow is currently looking for a Customer Service Representative to join our team based out of our Red Deer Ticket Office. **This is a part-time position working approximately 22 hours per week. Flexible availability is required as shifts fall between 8:30 am and 8:30 pm. Shifts will occur both weekdays and...

  • Customer Service Representative

    1 week ago

    Red Deer, Canada The City of Red Deer Full time $26 - $28

    The Opportunity:The City of Red Deer is currently recruiting to fill the casual positions of Customer Service Representative for our various facilities. The Customer Service Representative provides quality customer service to ensure customer’s transactions are processed accurately and their inquiries are handled appropriately. This position also provides...

  • Customer Service Representative 1

    1 week ago

    Red Deer, Canada The City of Red Deer Full time

    **The Opportunity**: The City of Red Deer is currently recruiting to fill the casual positions of Customer Service Representative 1**for our various facilities. The Customer Service Representative 1 provides quality customer service to ensure customer’s transactions are processed accurately and their inquiries are handled appropriately. The Customer...

  • Customer Service Representative 1

    3 months ago

    Red Deer, Canada The City of Red Deer Full time

    **The Opportunity**: The Customer Service Representative 1 provides quality customer service to ensure customer’s transactions are processed accurately and their inquiries are handled appropriately. The Customer Service Representative 1 will provide administrative support to deliver quality recreation and leisure services. This position monitors the...

  • Customer Service Representative 1

    6 months ago

    Red Deer, Canada The City of Red Deer Full time

    **The Opportunity**: The Customer Service Representative 1 provides quality customer service to ensure customer’s transactions are processed accurately and their inquiries are handled appropriately. The Customer Service Representative 1 will provide administrative support to deliver quality recreation and leisure services. This position monitors the...

  • Customer Service Representative

    6 months ago

    Red Deer, Canada ARG Wholesale Full time

    **Customer Service Representative** **GlassMasters Autoglass - Red Deer, AB** **Starting Wage: $19.00 - $24.00/ Hour** **Monday - Friday (Occasional Saturday)** **Hours vary depending on season** **Job Type: Full-Time/ Permanent** **About GlassMasters**: At GlassMasters/ARG, we are focused on building a culture that brings together ideal team players...

  • Customer Service Representative

    7 months ago

    Red Deer, Canada Culligan Water of Canada Full time

    Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. **We want you to join our team at our Red Deer location as a Customer Service Representative!** The Customer Service Rep is...

  • Customer Service Representative

    4 weeks ago

    Red Deer, Alberta, Canada Lily's Asian Massage Therapy Corp. Full time

    We are seeking a dedicated and reliable Customer Service Representative to join our team at Lily's Asian Massage Therapy Corp.About the JobThis is a permanent, full-time position requiring 35 to 40 hours of work per week. The ideal candidate will have excellent communication skills and be able to work independently in a fast-paced environment.The successful...

  • Seasonal Customer Service Representative

    4 months ago

    Red Deer, Canada Canadian Tire Red Deer South Full time

    **Job Title**: Seasonal Customer Service Representative **Location**: [Red Deer South, Alberta] **Department**: Customer Service **Reports To**: Store Management Team **Employment Type**: Seasonal, Part-Time/Full-Time **About Us**: Canadian Tire is one of Canada’s most recognized and trusted brands, offering a wide range of products in automotive,...

  • Customer Service Representative

    4 weeks ago

    Red Deer, Alberta, Canada Federated Co-operatives Limited Full time

    We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Federated Co-operatives Limited. This role is an excellent opportunity for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer service.Job Summary:This position will involve providing top-notch customer...

  • Customer Service Representative

    6 months ago

    Red Deer, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers’ purchases, returns, trade-ins and more. No experience required, we will equip you with...

  • Customer Service Representative

    1 month ago

    Red Deer County, Canada CWRD Power Sports Full time

    Full Job Description At CWRD Power Sports our People are problem solvers who enjoy working with a variety of power sports vehicles from motorcycles, off road vehicles, watercraft, dirtbikes to e-bikes. As part of an essential and wide range industry, our People are detail focused, organized and thrive in a fast paced environment. If this sounds like you...

  • Customer Service Representative

    2 weeks ago

    Red Deer, Alberta, Canada Walmart Canada Full time

    Job SummaryWe are seeking a Customer Service Representative to work at our self-checkout area. As a key member of our team, you will provide exceptional customer service to ensure a positive shopping experience for our customers.

  • Inside Sales/customer Service Representative

    6 months ago

    Red Deer, Canada Rocky Mountain Phoenix Full time

    Inside Sales Customer Service Representative Rocky Mountain Phoenix Inc. (Red Deer AB) - Rocky Mountain Phoenix Inc. is a leader in providing equipment, service, and apparatus to the fire suppression industry. - We are looking for someone who is initiative-taking, dependable and will bring energy and enthusiasm to the workplace. Accountabilities: -...

  • Canulc customer Service Representative

    6 months ago

    Red Deer, Canada Staples Canada Full time

    : 1266382 **Who we are** Staples Canada is on a journey to become the Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding...

  • Sales Associate

    2 weeks ago

    Red Deer, Alberta, Canada The Children's Place canada Full time

    Job Summary:The Sales Associate will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives. The Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques.Key Responsibilities:Be aware of customer activity and respond...