Customer Service Representative

2 weeks ago

Red Deer, Canada The UPS Store 588 Full time

Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

**Duties**:

- Provide accurate and timely information to customers regarding products, services, and order status
- Assist customers with placing orders, processing returns, and resolving any issues or concerns
- Perform data entry tasks to update customer records and maintain accurate information
- Collaborate with other team members to ensure customer satisfaction and resolve complex inquiries
- Utilize phone etiquette skills to handle customer calls professionally and efficiently

**Requirements**:

- Strong communication skills, both written and verbal, with the ability to effectively communicate with customers
- Excellent phone etiquette and the ability to handle high call volumes
- Proficient in data entry and computer skills
- Bilingual in English and Spanish is a plus
- Previous experience in sales or customer service is preferred but not required
- Ability to multitask, prioritize, and manage time effectively

Work Schedule:
Thursdays - 9am to 6:30pm

Fridays - 9am to 6:30pm

**Job Type**: Part-time

**Salary**: $15.00 per hour

Expected hours: 19 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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