Manager, Community of Practice

5 months ago

Toronto, Canada Hard Feelings Mental Health Full time

**ABOUT US**

Hard Feelings is an innovative non-profit organization based in Toronto. We support a community of mental health professionals who offer low-cost counselling and mental health supports. Our retail shop and storefront offer curated products and resources, and encourage conversations that support stronger mental health.

**THE HARD FEELINGS COMMUNITY OF PRACTICE**

The members of our Community of Practice (CP) are independent practitioners (RSWs and RPs) representing a diversity of practice approaches, backgrounds and experience. They provide low-cost / short-term individual, group, and family/couples therapy to folks who are facing barriers to accessing mental health supports.

**THE JOB**

In this role, you will lead the daily operations of the CP, supporting and managing over 20 therapists - most working virtually - in a community committed to trauma-informed and anti-oppressive practice.

Working with the Executive Director, you will work to grow and promote the CP, and contribute to the development of mental health initiatives within the organization.

**KEY RESPONSIBILITIES**

1. Daily Operations: Manage & Lead
- Orient new members to the CP and our unique model of practice
- Organize and facilitate monthly peer consultation pods for counsellors
- Select, schedule, and oversee monthly professional trainings for the CP
- Respond to counsellor requests for support and provide clinical consultation, as needed
- Organize and lead social and team building events for the CP
- Support CP members with private practice management, as needed
- Maintain our counsellor resource and referral databases
- Manage Dropbox, Google Drive and other systems that support the CP
- Ensure the CP practices within an anti-oppressive, anti-racist, and inclusive approach to client care, and build CP culture with this framework in mind
- Lead our Counsellor Focus Group to review and revise practice model, in response to emerging needs and shifts in the mental health landscape
- Support the return to in-person practice, as part of our hybrid model
- Oversee room bookings and scheduling for in-person practice

2. Growth of the Practice: Analyze & Innovate
- Recruit, screen, and select new CP members, consistent with our growth strategy
- Work with external partners to develop and oversee groups offered in our storefront and online
- Manage, collect and analyze client/counsellor survey data to inform program growth
- Advise the retail team in the curation and development of therapy tools and resources
- Create and update clinical policies, based on best practices of relevant regulatory bodies
- Support the design and development of volunteer programs, as appropriate
- Participate in the visioning of new projects and initiatives that are aligned with our mission
- Support work of the Clinical Advisory Committee of the Board

3. Promote the Practice and HF: Communicate & Connect
- Promote the CP and the organization with partners and the public
- Respond to client requests for service and assist them in connecting with the appropriate counsellor and/or service
- Contribute to external communications for the CP (social media, newsletters, networking)
- Collect and analyze caseload data to include in quarterly and annual reports
- Provide program data to inform promotional materials (newsletter, proposals, etc.)
- Maintain key partnerships that support the work of the CP (e.g. community partners, clinical practices, facilitators, etc.)
- Represent the CP in media interviews, educational forums, and community events

4. Other: Support Hard Feelings
- Provide occasional support in the storefront (resource navigation, interacting with customers)
- Contribute to our client resource directory to support service navigation in the storefront
- Support events and workshops, such as our annual Mental Health Pop-Up Market
- Some evening and weekend work required
- Other duties, as assigned

**THE CANDIDATE**

You are a warm and skilled leader, and are deeply aligned with our mission to reduce barriers and increase access to mental health supports through innovation. You have a creative mind, and are open to trying new things that can make change to existing systems. You get things done, and have a knack for building community across virtual and in-person arenas. As a clinician, you are deeply rooted in trauma-informed and anti-oppressive practice.

Education and registration
- A graduate level degree in a counselling discipline (e.g., MSW, MEd Counselling)
- Registration with a regulatory body in Ontario (e.g., OCSWSSW, CRPO)

Clinical experience
- Minimum 3-5 years of direct clinical experience, providing individual and/or group therapy
- Experience working in private practice, and deep understanding of regulations, and practice guidelines and ethics in Ontario
- Experience providing clinical consultation and leadership within a team
- Demonstrated strong clinical judgment and crisis management experience
- Experience in developing a

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