Hotel Operations Supervisor
2 weeks ago
We are seeking a highly skilled Hotel Operations Supervisor to join our team at Super 8 by Wyndham Cranbrook. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring exceptional guest experiences, and leading a team of staff to achieve our goals.
Key Responsibilities- Leadership and Supervision
- Supervise and coordinate the work of 5-10 staff members to ensure efficient hotel operations.
- Provide guidance, training, and support to staff to enhance their skills and performance.
- Guest Services
- Assist guests with special needs and ensure their comfort and satisfaction.
- Coordinate with other departments to resolve guest complaints and issues.
- Operations and Maintenance
- Oversee the maintenance and repair of hotel equipment, machinery, and systems to ensure business continuity.
- Requisition materials and supplies to maintain optimal inventory levels.
- Human Resources
- Hire, train, and develop staff to meet the hotel's needs.
- Conduct performance evaluations and provide feedback to staff.
- Communication and Teamwork
- Communicate effectively with staff, guests, and other departments to ensure seamless operations.
- Collaborate with the management team to achieve hotel goals and objectives.
- Education
- Secondary (high) school graduation certificate.
- Experience
- 2 years to less than 3 years of experience in hotel operations or a related field.
- Skills and Abilities
- Excellent leadership, communication, and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Attention to detail and ability to maintain accuracy.
- Competitive Salary and Benefits
- A comprehensive health care plan.
- Opportunities for Growth and Development
- Training and development opportunities to enhance your skills and career.
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