Application Specialist

6 months ago

Kingston, Canada Novari Health Full time

-Based in Kingston, Ontario, Novari Health specializes in designing, building, and deploying enterprise-scale software solutions that improve access to care for patients and at the same time improves the delivery of healthcare. Our Novari Access to Care® integrated software platform includes modules that enable eReferrals, coordinated care, telemedicine, eBooking, wait list management and air traffic control like functionality, that helps patients get the right care at the right time by the right provider.

Novari Health is based in beautiful Kingston, Ontario with all its amenities and low cost of living. On the shores of Lake Ontario, halfway between Toronto and Montreal and only 1.5 hours from Ottawa, Kingston, Ontario consistently ranks as one of the best places to live in Canada. Our team is made up of intelligent, young, dynamic individuals with a wide range of skill sets that collectively are accomplishing great things for the healthcare system and patients. Creativity, initiative, problem-solving skills, a can-do attitude, and great work ethic are hallmarks of our team members.

**Purpose**:
**Duties**:

- ** Implementation and Configuration**
- Help lead the implementation process for new clients or upgrades for existing clients, including system configuration, customization, and testing.
- ** Training and Documentation**
- ** Metadata Configuration**
- ** Current/Future State Analysis**
- Develop strategic plans for future state configurations and enhancements, aimed at optimizing operational efficiency and user satisfaction.
- ** Workflow Configuration**
- ** Product Expertise**
- Develop and maintain in-depth knowledge of Novari Health's products, becoming a go-to expert for internal teams and clients.
- Provide insights and recommendations for product development based on industry trends, user feedback, and technological advancements.

**Organizational Responsibilities**:

- Compliance with all applicable privacy legislation
- Compliance with all employment legislation
- Compliance with all Novari Health policies & work procedures
- Ownership of a valid passport
- Participation in an inclusive and supportive team environment

**Education and Experience**:

- Completion of a college or university program in computer science, business administration, or healthcare
- Work Experience in healthcare field with direct interaction with clinical systems.

**Organizational Responsibilities**:

- Compliance with all applicable privacy legislation
- Compliance with all employment legislation
- Compliance with all Novari Health policies
- Ownership of a valid passport
- Participation in an inclusive and supportive team environment
- Continuing professional development to stay current with industry standards.
- Additional duties as required.

**Working Conditions**:

- Employee may sit for prolonged periods of time
- Prolonged periods of time viewing computer monitor and keyboarding
- Tight deadlines, with multiple and rapidly changing priorities
- Interacting with internal and external stakeholders
- Open office floor plan means noise and a regular flow of people around the office
- Employee may be required to travel (overnight) as required

**Hours of Work**:

- Workweeks are five days, Monday to Friday, 8 hours per day, starting at 0800, 0830 or 0900, as agreed upon between the employee and their manager
- Expected to work from our Kingston office for a minimum of 3 days per week, with the option to work remotely for 2 days
- Minimum hours of work each week is 40, unless otherwise agreed to between the employee and their manager
- Employee may be required to work additional hours, including weekends

**To Apply**:

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