Application Support Specialist
2 weeks ago
**Job Title: Sr Help Desk Specialist**
**Location: Toronto Ontario M4V 1L5 Canada.**
**Position type: Remote**
**Work Experience**
- Collaboration - Various Stakeholders - 4 years
- Application Help Desk Analyst - 4 years
- Working with Help Desk software - 4 years
- Microsoft Office - 4 years
- User Verification - 4 years
**Skills Need To See in Resume**
- End User Support
- Internet Browser Support
- Microsoft SharePoint
- Post-Secondary Education Ideal
- Creating Requirement Documentation
- Create, enhance Training (User Manuals)
- Supporting IT Teams in UAT
**The resource will be responsible for delivering the following services**:
- May be responsible and accountable for resolving data discrepancies related to student data within Stakeholder Registry (SHR).
- Utilizes Help Desk software to log all incoming calls into the appropriate categories, retrieve the correct response, and if required, forwards pending inquiries to the next level of expert support.
- Participate in related projects as required.
- Develop and maintain documentation as required.
- Ensures all Help Desk related policy, process and procedures are followed to track and monitor all incoming calls.
- Improves operations efficiency and effectiveness by identifying and recommending changes and enhancements.
- Contact ministry resources to resolve problems and investigate alternatives for resolution, and recommends solutions for implementing business process and systems changes.
- May co-ordinate Help Desk related activities that require communications to the external stakeholders with business areas
- Cross trains within Help Desk environment as required
**Job Type**: Fixed term contract
**Salary**: $40.00-$45.00 per hour
Expected hours: 36.25 per week
**Benefits**:
- Dental care
- Extended health care
- Paid time off
Schedule:
- Monday to Friday
**Experience**:
- IT support: 1 year (preferred)
Licence/Certification:
- CompTIA A+ (preferred)
Ability to Commute:
- Edmonton, AB (required)
Ability to Relocate:
- Edmonton, AB: Relocate before starting work (required)
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