Application Support Lead

3 weeks ago

Edmonton, Canada AutoCanada Full time
Application Support Lead

Why this is the Perfect Opportunity for You

With 28 brands in 83 Dealerships, in two countries, AutoCanada is a 2008, 2013 and 2021 , a 2021 and currently holds 14 OEM Performance awards.

Culture at AutoCanada is everything Our core values are based on:

People, Operational Excellence, Customers, Integrity, Innovation, and One Team

We strive to build value for the people who choose us every day: our people, our clients, and our investors. We do this by holding true to the values that guide us. Our culture is who we are and how we show up - as individuals and as a team.

Who we are looking for:

We are seeking an experienced and motivated Application Support Lead to join our team. This role will be responsible for ensuring the smooth operation of our applications and providing excellent support to end-users. This role requires strong technical skills, leadership abilities, and a commitment to delivering exceptional customer service.

You will succeed in this role if you have excellent customer service experience, self-motivated, goal oriented, detail oriented, and a willingness to learn. This position requires continuous professional development, and this position will offer career growth potential for motivated individuals. This role provides opportunities to progress in technical and non-technical areas.

The Application Support stream is accountable for the excellence of the technical delivery of software across all our dealerships across North America. The area oversees the technical practices of software delivery by identifying, responding, prioritizing, and rationalizing opportunities across business areas and adopting industry best practices.

Why you will love this job:
  • Dynamic Environment: Join a dynamic and innovative team where you will have the opportunity to work with cutting-edge technologies and solve challenging problems.
  • Career Growth: We are committed to supporting our employees' professional development and offer opportunities for career growth and advancement within the company.
  • Collaborative Culture: Work in a collaborative and supportive environment where your contributions are valued, and teamwork is encouraged.
What you will do:
  • Application Support: Provide technical support for our applications, including troubleshooting issues, resolving user queries, and ensuring the timely resolution of tickets.
  • Team Leadership: Lead and mentor a team of application support specialists, providing guidance, training, and support to help them excel in their roles.
  • Incident Management: Manage and prioritize incidents, ensuring that critical issues are addressed promptly and effectively to minimize downtime and impact on business operations.
  • Continuous Improvement: Identify areas for improvement in our application support processes and workflows and implement solutions to enhance efficiency and effectiveness.
  • User Training: Develop and deliver user training sessions to promote the effective use of our applications and empower end-users to resolve common issues independently.
  • Documentation: Maintain comprehensive documentation of application support processes, procedures, and best practices to facilitate knowledge sharing and ensure consistency.
  • Facilitation Coordination: Ensuring all technical procedures (Installations, Configuration, run books) are documented, updated, and contribute to the maintenance of operational standards.
What you bring to the table:
  • Technical Skills: Strong technical proficiency in application support, including experience with troubleshooting, debugging, and resolving software issues.
  • Leadership Abilities: Demonstrated leadership experience, with the ability to inspire and motivate a team to achieve their goals and deliver outstanding results.
  • Customer Focus: A customer-centric mindset with a passion for delivering exceptional service and ensuring the satisfaction of end-users.
  • Communication Skills: Excellent communication skills, both verbal and written, with the ability to effectively convey technical information to non-technical users.
  • Problem-Solving Skills: Strong analytical and problem-solving abilities, with the capacity to quickly identify root causes and implement effective solutions.
  • Collaborative Attitude: A collaborative and team-oriented approach, with the ability to work effectively with cross-functional teams to achieve common objectives.
  • Adaptability: Flexibility and adaptability to thrive in a fast-paced and dynamic environment, where priorities may change rapidly.
Qualifications:
  • A related two-year diploma in related discipline from a recognized post-secondary institution and six (6) years related experience; or
  • A related one-year certificate from a recognized post-secondary institution and seven (7) years related experience.
  • Experience with IMT framework, system delivery lifecycle, and business process re-engineering
  • Experience in a leadership role with proven success collaboratively working with multiple stakeholders.
  • Ability to balance the needs of diverse groups and facilitate the delivery of technology.
For more information about AutoCanada, check out , , .

To apply, please submit your resume and cover letter on the Careers portion of our website.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. AutoCanada is committed to creating a diverse workforce and an inclusive culture, as an equal opportunity employer we encourage applications from all qualified individuals. #J-18808-Ljbffr

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