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Client Services Specialist

4 weeks ago

Montréal QC, Canada Global Payments Full time

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Vous souhaitez rejoindre une entreprise du Fortune 500 axée sur la technologie et l'innovation ? Vous souhaitez entamer ou poursuivre une carrière dans la vente ? Chez Global Payments, vous aurez de nombreuses possibilités de croissance et de développement et nous vous promettons que chaque jour sera un défi passionnant. Rejoignez une équipe de professionnels de la vente et de leaders reconnus et ayez la chance d'exceller et de gagner ce que vous méritez

**Qu'est-ce que vous y gagnerez ?**
- Salaire de base (50 000 $) + prime trimestrielle (jusqu'à 10 000 $ par année)
- Avantages après 30 jours
- Encadrement par des professionnels et des leaders de haut niveau
- Croissance et développement
- Industrie innovante et bien établie
- Environnement dynamique et stimulant

Prêt à franchir le pas ? Vous êtes à deux doigts d'une nouvelle carrière passionnante - POSEZ VOTRE CANDIDATURE DÈS MAINTENANT

**Ce que vous ferez**:

- Génération de revenus
- Identifier toutes les opportunités de vente au sein des portefeuilles de petites entreprises qui vous sont attribués
- Vente croisée et vente incitative de services de cartes bancaires
- Ventes et mises à niveau de terminaux
- Re-tarification des commerçants à un niveau rentable le cas échéant
- Promouvoir et vendre des services supplémentaires offerts par Global Payments et les partenaires existants.

**Fidélisation des clients / Gestion des comptes**
- Traiter toutes les questions relatives à la fidélisation des clients en faisant preuve de solides compétences en matière de négociation afin de maintenir le commerçant à un seuil de 45 BP.
- Appeler de manière proactive nos meilleurs commerçants pour s'assurer qu'une relation positive est maintenue.
- Maintenir un taux d'épargne de 60 %.
- Mise en place d'emplacements supplémentaires
- Mise en place de l'équipement
- Diriger des projets d'intégration
- Changements de compte
- Mise en place d'un nouvel emplacement pour les commerçants
- Installation de points de vente intégrés

**Service clientèle**
- Résolution en une seule fois
- Suivi dans les 24 à 48 heures de tous les messages vocaux, incidents et courriels
- Suivi rigoureux de toutes les installations et commandes
- Minimiser tous les problèmes d'escalade au premier point de contact
- Tous les problèmes doivent être documentés dans le CSP avec les résolutions de suivi.

**Ce que nous recherchons**:

- Minimum de 2 à 3 ans d'expérience dans des fonctions liées au service à la clientèle
- Expérience dans la vente
- Bilingue anglais-français
- Un talent naturel pour la négociation
- Solides compétences en matière de vente par téléphone (appels entrants et sortants)
- Très bonne aptitude à établir des relations et à les entretenir par téléphone et par courrier électronique
- Excellentes aptitudes écrites et verbales
- Solides compétences interpersonnelles avec une emphase sur les ventes et un service à la clientèle de qualité supérieure.
- Capacité à identifier tous les besoins et problèmes des commerçants en utilisant des techniques d'approfondissement et en posant des questions ouvertes.
- Grande capacité à gérer efficacement son temps, à établir des priorités et à faire preuve d'un grand sens de l'organisation pour fournir des produits et des services aux clients.
- Solides compétences analytiques requises pour travailler de manière indépendante et faire remonter les informations à la direction si nécessaire
- Volonté et capacité d'apprendre et de comprendre rapidement tous les services, produits et structures tarifaires de Global Payments.

**Qui sommes-nous ?**
Global Payments est un leader du secteur des technologies de paiement qui emploie plus de 24 000 personnes dans le monde. Nous sommes fiers de l'innovation et de l'intégration.

Notre équipe aide les clients à obtenir des résultats étonnants. C'est notre passion pour le succès qui nous a permis de surpasser la concurrence pendant des années. Rejoignez-nous et marquez de votre empreinte le paysage des technologies de paiement de demain.

**Comment nous prenons soin de nos collaborateurs**:

- De réelles opportunités d'évolution professionnelle
- Un environnement de travail collaboratif et amical avec un code vestimentaire décontracté.
- Assurance maladie
- Couverture de l'invalidité à court et à long terme
- Plans d'assurance-v