Bilingual Customer Solutions Agent

1 day ago

Brampton, Canada Coca-Cola Canada Bottling Limited Full time

Work Location - Brampton

Job Function - Customer Care and Inside Sales

Employee Type - Regular Employee FT Hourly

**About This Opportunity**:
As a full-time Customer Solutions Agent (CSA), you are the expert in Sales and Service, in our omni-channel contact center environment, to deliver customer needs. The Customer Sales Solutions Centre (CSSC) offers exceptional world class service to customers across Canada. Our Customer Solutions Agents deepen customer relationships and are responsible for assisting existing customers to process their beverage orders, execute an equipment service request, and handle customer service inquiries, while accessing and updating multiple systems. This role is critical in supporting the Coke Canada goal of becoming the worlds best independent bottler. You will succeed if you are customer focused, have a strong ability to find the right solution, motivated to achieve sales and service targets, deeply understand our product, execute accurate processes and multitask.

We have embarked on a hybrid model. You will be required to work a combination of both in office and at home.

Wage: $24.00/hour

Shift: Available to work various shifts Monday to Friday between 7AM to 8PM (No weekends)

Hybrid Model: Brampton Location - 2 days (Monday and Tuesday) in office and 3 days (Wednesday - Friday) at home per week

Vacation: 3 weeks' vacation

**Responsibilities**:

- Successfully sell Coca Cola products to established customers via multiple customer contact channels through up-selling and cross-selling established products and introduction of new brands and packages which results in increased volume and profitability
- Resolve all inbound and outbound support requests per established guidelines
- Identify and act as a company ambassador by offering best sales programs to drive customer value and grow the customer’s beverage business
- Deliver professional account management for designated Coca Cola customers
- Utilize effective communication skills to ensure customer expectations are successfully achieved with all internal/external stakeholders
- Research account call history and use applicable resources/tools to problem-solve and make appropriate decisions to meet customer’s needs and resolve issues
- Escalate customer issues within established guidelines to ensure timely resolution
- Understands performance metrics and improves quality and capabilities to meet and/or exceed goals
- Ensure new/revised processes are understood and immediately applied to customer interactions via Coca Cola tools/resources
- Actively participate and contribute in engagement and team building activities
- Assist with projects per business needs

**Qualifications**:

- High School Diploma or equivalent
- 2 years customer service experience with 1 year sales experience (contact center experience considered a strong asset)
- Proven ability to communicate persuasively, effectively and in a professional manner
- Proven ability to communicate effectively both verbally and in writing
- Demonstrated ability to provide outstanding customer service
- Demonstrated ability to successfully work independently and in a team environment
- Demonstrated ability to problem-solve and provide viable solutions based on customer needs and company objectives
- Strong attention to detail and time management skills
- Demonstrated ability to understand policies/guidelines and use them as intended

**About Us: Proudly Canadian and Independently Owned, We are Coke Canada**

Coca-Cola Canada Bottling Limited is Canada’s premier bottling company. We are an independently owned business encompassing over 5,800 associates, more than 50 sales and distribution centers, and 5 production facilities nationwide.

**Important**

All offers of employment at Coca-Cola Canada Bottling Limited (“Coke Canada Bottling”) are conditional upon a successful background clearance obtained through our contracted third-party vendor. The standard clearance requirements depend on the position and may include some or all of the following: criminal clearance, employment verification, education verification and drivers abstract review. Please advise the Talent Acquisition team if you have any questions or concerns in regards to this once you are contacted for further consideration.

  • Bilingual Customer Solutions Agent

    5 days ago

    Brampton, Canada Coca-Cola Canada Bottling Limited Full time

    **About Us**: **Proudly Canadian and Independently Owned, we are Coke Canada Bottling!** Coke Canada Bottling is Canada's premier bottling company. We are an independently owned business encompassing over 5,800 associates, more than 50 sales and distribution centres, and five production facilities nationwide. We have a 120-year heritage of manufacturing,...

  • Bilingual Customer Solutions Agent

    2 weeks ago

    Brampton, Canada Coca-Cola Canada Bottling Limited Full time

    **About This Opportunity**: As a full-time Bilingual Customer Solutions Agent (CSA), you are the expert in Sales and Service, in our omni-channel contact center environment, to deliver customer needs. The Customer Sales Solutions Centre (CSSC) offers exceptional world class service to customers across Canada. Our Customer Solutions Agents deepen customer...

  • Bilingual (English/spanish) Technical and Sales

    4 days ago

    Brampton, Canada Solutions 2 GO Full time

    Are you ready to move distribution forward? Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast...

  • Customer Solutions Agent

    3 days ago

    Brampton, Canada Coca-Cola Canada Bottling Limited Full time

    Job Function - Customer Care and Inside Sales Employee Type - Regular Employee FT Hourly Shift/Hours - Varies; 8 hour shift between the hours of 7:00 AM and 8:00 PM **About This Opportunity**: As a Customer Solutions Agent (CSA), you are the expert in Sales and Service, in our omni-channel contact center environment, to deliver customer needs. The...

  • Bilingual Customer Service Agent

    1 week ago

    Brampton, Canada Conglom Full time

    **SUMMARY** Respond promptly and courteously to customer requests, assess needs and resolve problematic situations as per the Company’s procedures and high quality standards. **RESPONSIBILITIES** - Respond quickly and politely to incoming calls - Provide customers with the necessary information regarding the warranties, product installation, list of...

  • Help Desk Agent

    4 days ago

    Brampton, Canada Survalent Full time

    **Help Desk Agent **(Bilingual Spanish/English)** **Hybrid** **Responsibilities**: - Manage incoming valid support cases, routing them to support agents. Follow up for case closures when issues are resolved. - Assist customers in support portal access grants/issues such as locating software version/documents to download on support portal. - Maintain...

  • Bilingual Customer Service Agent

    1 week ago

    Brampton, Canada Conglom Full time

    **SUMMARY** Respond promptly and courteously to customer requests, assess needs and resolve problematic situations as per the Company’s procedures and high quality standards. **RESPONSIBILITIES** - Respond quickly and politely to incoming calls - Provide customers with the necessary information regarding the warranties, product installation, list of...

  • Bilingual Customer Service Agent

    4 days ago

    Brampton, Canada Conglom Full time

    **SUMMARY** Respond promptly and courteously to customer requests, assess needs and resolve problematic situations as per the Company’s procedures and high quality standards. **RESPONSIBILITIES** - Respond quickly and politely to incoming calls - Provide customers with the necessary information regarding the warranties, product installation, list of...

  • Bilingual Customer Service Agent

    2 weeks ago

    Brampton, Canada Conglom Full time

    **SUMMARY** Respond promptly and courteously to customer requests, assess needs and resolve problematic situations as per the Company’s procedures and high quality standards. **RESPONSIBILITIES** - Respond quickly and politely to incoming calls - Provide customers with the necessary information regarding the warranties, product installation, list of...

  • Bilingual Customer Service Agent

    2 days ago

    Brampton, Canada Conglom Full time

    **SUMMARY** Respond promptly and courteously to customer requests, assess needs and resolve problematic situations as per the Company’s procedures and high quality standards. **RESPONSIBILITIES** - Respond quickly and politely to incoming calls - Provide customers with the necessary information regarding the warranties, product installation, list of...

  • Bilingual Customer Solutions Representative

    2 weeks ago

    Brampton, Canada Nestle Full time

    **A little bit about us** At Nestlé, our values are rooted in respect - for our employees, our customers and our consumers. That’s why championing diversity and inclusion is so important to us. We embrace different perspectives and give everyone the chance and flexibility to reach their fullest potential, allowing us all to think in new and creative ways...

  • Bilingual Sales and Customer Service Agent

    6 hours ago

    Brampton, Canada Spartanium Inc Full time

    Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations - Provide insurance advice and solutions to clients based on their needs and ensure clients are charged premiums that correspond with risks - Exhibit a consistent, positive client experience with every...

  • Bilingual Call Center Agent

    3 weeks ago

    Brampton, Canada Canon Canada Full time

    **Bilingual (FR/ENG) Call Center - Hybrid - Brampton, ON - No nights and no weekends** By monitoring all Field Service Route Management System activities and collaborating with Field Service Team Managers, you will be responsible for ensuring our service technicians are minimizing their travel time between customer calls. We are excited to offer a new and...

  • Bilingual Call Center Agent

    2 days ago

    Brampton, Canada Canon Canada Full time

    **Bilingual Call Center - Hybrid - Brampton, ON** By monitoring all Field Service Route Management System activities and collaborating with Field Service Team Managers, you will be responsible for ensuring our service technicians are minimizing their travel time between customer calls. We are excited to offer a new and adaptive way of working that provides...

  • Bilingual Call Center Agent

    3 weeks ago

    Brampton, Canada Canon Canada Full time

    **Bilingual (FR/ENG) Call Center - Hybrid - Brampton, ON - No nights and no weekends** By monitoring all Field Service Route Management System activities and collaborating with Field Service Team Managers, you will be responsible for ensuring our service technicians are minimizing their travel time between customer calls. We are excited to offer a new and...

  • Bilingual Customer Service Representative

    1 week ago

    Brampton, Canada Canon Canada Full time

    **Bilingual Customer Service Representative - Hybrid** **Monday to Friday 8:30 am to 4:30 pm** - Do you have experience working in a customer service role? - Are comfortable spending the majority of your day on the phone? - Do you have basic computer skills? As a Bilingual Customer Service Representative, you will be responding to calls from our customers...

  • Bilingual, Customer Scheduling Specialist

    4 days ago

    Brampton, Canada Coca-Cola Canada Bottling Limited Full time

    **About Us**: **Proudly Canadian and Independently Owned, we are Coke Canada Bottling!** Coke Canada Bottling is Canada's premier bottling company. We are an independently owned business encompassing over 5,800 associates, more than 50 sales and distribution centres, and five production facilities nationwide. We have a 120-year heritage of manufacturing,...

  • Bilingual, Customer Scheduling Specialist

    2 days ago

    Brampton, Canada Coca-Cola Canada Bottling Limited Full time

    **About Us**: **Proudly Canadian and Independently Owned, we are Coke Canada Bottling!** Coke Canada Bottling is Canada's premier bottling company. We are an independently owned business encompassing over 5,800 associates, more than 50 sales and distribution centres, and five production facilities nationwide. We have a 120-year heritage of manufacturing,...

  • Bilingual Inside Sales Representative

    4 weeks ago

    Brampton, Canada BlueSky Personnel Solutions Full time

    Our client located in Brampton is looking for a Bilingual Inside Sales Representative to add to their growing team. What's in it for you: Excellent base salary plus commission Work from home 3 days per week Benefits from Day 1 15 days of vacation per year In this role, you will be responsible for: Generating leads through cold calling Contacting new...

  • Desjardins Insurance Account Representative

    2 weeks ago

    Brampton, Canada Richard Demille - Desjardins Insurance Agent Full time

    **Insurance Sales Advisor** **Location: OAKVILLE, ONT** Type: Full Time, Permanent **Position Overview**: Successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of **Insurance Account Representative** - Desjardins Agent Team Member. We seek an energetic professional interested in helping our business grow...