Bilingual, Customer Scheduling Specialist

5 days ago

Brampton, Canada Coca-Cola Canada Bottling Limited Full time

**About Us**:
**Proudly Canadian and Independently Owned, we are Coke Canada Bottling**

Coke Canada Bottling is Canada's premier bottling company. We are an independently owned business encompassing over 5,800 associates, more than 50 sales and distribution centres, and five production facilities nationwide.

We have a 120-year heritage of manufacturing, marketing, selling, and distributing the major branded ready-to-drink products Canadians love.

We pride ourselves on building diverse and sustainable relationships with our customers, consumers, stakeholders, and communities through our shared values: lead with an entrepreneurial mindset, collaboration, integrity, accountability, quality and safety.

Our brands include: Coca-Cola®, Diet Coke®, Coca-Cola® Zero Sugar, Coca-Cola Life, Sprite®, Fanta®, Barq's®, NESTEA®, POWERADE®, Minute Maid®, DASANI® and vitaminwater®; and our partner brands: Canada Dry®, Monster Energy®, and A&W®.

**About This Opportunity**:
Coke Canada Bottling is responsible for overseeing the completion of equipment services activities in SAP. The primary function of the Bilingual Customer Scheduling Specialist is to manage the Field Service Technicians daily schedules across Canada, by dispatching their activities while providing additional support to the field as required.

The** Bilingual Customer Scheduling Specialist** is a point of contact for Field Service, Coca-Cola Limited, the Customer Sales Solutions Centre, and the customer, and timely and effective communication is critical. The position will be responsible for handling inbound customer calls, resolving escalations, and responding to investigation requests.

**Hours: Sunday - Thursday from 11:00am-07:00pm. Flexibility to work evenings, weekends, and holidays as required by business demands.**

***Must be fluent in both English and French**

Location: This position can be in either our Brampton, ON or Montreal, QUE offices and is a combination of on-site and work from home.(SK, ALB, BC, ON, QC)

**Responsibilities**:

- Oversee the dispatching of equipment service calls in SAP
- Monitor the Dispatch Grid to ensure productivity and efficiency
- Perform parts transfers or market searches for technicians (evenings and weekends)
- Handle customer escalations, providing resolutions to the customer
- Handle inbound customer calls for service requests
- Act as a contact between CCL and Field Service for escalations and investigation
- Report on equipment and service activities for CCL and other functional areas
- Oversee equipment service projects and initiatives

**Qualifications**:

- Fluently bilingual in English & French
- Ability to work effectively both independently and in a team environment
- Good problem-solving skills with the ability to manage customer escalations
- Detail oriented
- Proficient in Microsoft Office products; Outlook, Excel, Word, etc.
- Flexibility to work evenings, weekends, and holidays.
- Minimum 2 years customer service experience
- FSL experience is an asset
- Knowledge of Canadian geography is an asset

**Important**:
All offers of employment at Coca-Cola Canada Bottling Limited (“Coke Canada Bottling”) are conditional upon a successful background clearance obtained through our contracted third-party vendor. The standard clearance requirements depend on the position and may include some or all of the following: criminal clearance, employment verification, education verification and drivers abstract review. Please advise the Talent Acquisition team if you have any questions or concerns in regards to this once you are contacted for further consideration.

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