Quality Manager

4 months ago

Markham, Canada SE Health Full time

** 1 Year contract**

Lead change management and continuous improvement initiatives within the service delivery centres to ensure optimal performance and achievement of key metrics.

**RESPONSIBILITIES**:

- Monitor operational KPI’s to ensure performance is conformed to standard.
- Identify and implement cost reduction initiates that will have direct impact on the bottom line
- Develop/Implement/Execute periodic audits on the operations to maintain quality assurance
- Training, health & safety, work well audit, employee engagement,
- Productivity, staff utilization, non-billable
- Data integrity
- Evaluate current operational process and identify areas of deficiencies
- Develop solution models to redesign/improve the process utilizing statistical analysis and data intelligence
- Leverage LEAN/SIX SIGMA principles as a change management
- Ability to champion critical operational projects with multiple stakeholders under strict timelines and a culture of resistance to change
- Leverage agile management principles to drive results
- Ability to reinforce accountability to timeline and results
- Manage a team of 3 to 5 staff
- Work collaboratively with different functional areas to obtain buy-in for process changes

**REQUIREMENTS**:

- Degree in (Health Science, Engineering or Business) or relevant experience
- Strong LEAN and SIX SIGMA experience
- Strong Project Management and Agile Method experience
- 1-3 years of people management experience in service operations
- Excellent training, coaching, verbal communication skills
- Strong technical background utilizing business intelligence tools, analytics, simulations
- Experience with statistical process control (SPC) is preferred
- Ability to work independently, take initiative and be self-directed and work with others in the context of a team
- Performance driven, accountable for results.

**About us**:
At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

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