Consultant, Managed Security Services

6 months ago

Mississauga, Canada CDW Full time

Forsythe Technology is a CDW company. We share common values as a performance-driven, customer-focused culture. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers across the globe.

**_ This role will support our Mississauga, Ontario area Security Operations Centre, and can be based from the Toronto area, or remotely from elsewhere in Canada. For this role, we're seeking an individual with a strong background in SIEM tools (IBM QRadar, Splunk, Exabeam, Sumo Logic)_**

The Consultant performs ongoing client support for complex technical performance issues and develops recommendations to ensure adherence to service level agreements and customer service excellence. The Consultant may specialize in a particular discipline and continues to develop a platform of technical expertise. In addition, the Consultant is required to provide input on how to drive process improvements, gain efficiencies, and create opportunities for improved workflow and automation.

**What You'll Do**:
**Services Delivery (65%)**
- Manages complex technical questions and ticket escalations and monitors system performance
- Identifies and makes recommendations on technical deficiencies, service performance issues, product utilization, bugs, and enhancements
- Recommends process improvements in order to drive efficiencies, reduction of the average time to trouble-shoot, and reducing false-positive alerts
- Develops customized reports and presentations, and provides technical knowledge transfer and analysis to clients on performance status, trends, and metrics
- Performs ongoing analysis and system testing of new system releases, upgrades, and/or patches to supported technologies
- Applies Trusted Advisor techniques to build up client trust and influence loyalty
- Confidently runs great meetings, differentiating services per Managed Security Services positioning
- Hosts monthly meetings and tuning calls with assigned accounts

**Professional Development (35%)**
- Helps improve the team, proactively engages when service is inconsistent, or risk is identified
- Mentors team with technical advice / support
- Develops best practices, strategies, methodologies, documentation and templates suitable for use by other Consultants and Analysts
- Attends training sessions or shadowing activities, and obtains industry related certifications as determined by the Manager

**What You Need to Succeed**:
**Must-Have**:

- Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field
- One of the following required combinations of technical certifications and experience:

- Active technical certifications for at least four (4) technologies for which Forsythe Technology provides managed security services* and has at least three (3) years of IT Support experience in a client-focused environment, and/or working in a Security Operations Centre
- Active technical certifications for at least three (3) technologies for which Forsythe Technology provides managed security services* and has at least four (4) years of IT Support experience in a client-focused environment, and/or working in Security Operations Centre
- Active technical certifications for at least two (2) technologies for which Forsythe Technology provides managed security services* and has at least six (6) years of IT Support experience in a client-focused environment, and/or working in Security Operations Centre
- Managed Security Services certifications may include, but are not limited to: Check Point: CCSA, CCSE: Cisco; CCNA-Security, CCNP - Security, CCIE - Security; Blue Coat: BCCPA, BCCPE; Palo Alto: ACE, PCNSE; QRadar, SANS GCIA, GCIH, QRadar CSC, Splunk, LogRhythm, Crowdstrike, or similar technology certifications_

**Other Position Requirements**:

- Solid prioritization / time management skills
- Experience with direct system engineering or support involving hardware, software and services at an enterprise level for at least one product lines in the designated practice
- Direct involvement in working with internal and external teams to implement and troubleshoot complex configuration hardware, software and services
- Experience presenting ideas and solutions to clients and adapting presentation style to fit particular client situations
- Demonstrated knowledge of company products and services, testing methodology, and system troubleshooting
- Demonstrated ability to investigate complex problems where analysis of situations or data requires an in
- depth evaluation of variable factors from multiple IT infrastructure systems
- Demonstrated ability to establish positive working relationships and conduct complex and important work critical to the organization in a team, consulting environment
- Proven ability to select resolutions and techniques that meet technical requirements within the context of best practices, and make recommendations to achieve targeted objectiv

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