Consultant, Managed Security Services
7 months ago
Forsythe Technology is a CDW company. We share common values as a performance-driven, customer-focused culture. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers across the globe.
**_ This role will support our Mississauga, Ontario area Security Operations Centre, and can be based from the Toronto area, or remotely from elsewhere in Canada. For this role, we're seeking an individual with a strong background in SIEM tools (IBM QRadar, Splunk, Exabeam, Sumo Logic)_**
The Consultant performs ongoing client support for complex technical performance issues and develops recommendations to ensure adherence to service level agreements and customer service excellence. The Consultant may specialize in a particular discipline and continues to develop a platform of technical expertise. In addition, the Consultant is required to provide input on how to drive process improvements, gain efficiencies, and create opportunities for improved workflow and automation.
**What You'll Do**:
**Services Delivery (80%)**
- Manages complex technical questions and ticket escalations and monitors system performance
- Identifies and makes recommendations on technical deficiencies, service performance issues, product utilization, bugs, and enhancements
- Recommends process improvements in order to drive efficiencies, reduction of the average time to trouble-shoot, and reducing false-positive alerts
- Develops customized reports and presentations, and provides technical knowledge transfer and analysis to clients on performance status, trends, and metrics
- Performs ongoing analysis and system testing of new system releases, upgrades, and/or patches to supported technologies
- Applies Trusted Advisor techniques to build up client trust and influence loyalty
- Confidently runs great meetings, differentiating services per Managed Security Services positioning
- Hosts monthly meetings and tuning calls with assigned accounts
**Professional Development (20%)**
- Helps improve the team, proactively engages when service is inconsistent, or risk is identified
- Mentors team with technical advice / support
- Develops best practices, strategies, methodologies, documentation and templates suitable for use by other Consultants and Analysts
- Attends training sessions or shadowing activities, and obtains industry related certifications as determined by the Manager
**Basic Qualifications**
- Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field
- Has one of the following required combinations of technical certifications and experience:
- Holds technical certifications for at least four (4) technologies for which Sirius provides managed security services* **and** has at least three (3) years of IT Support experience in a client-focused environment, and/or working in a security operations center
- Holds technical certifications for at least three (3) technologies for which Sirius provides managed security services* **and** has at least four (4) years of IT Support experience in a client-focused environment, and/or working in security operations center
- Holds technical certifications for at least two (2) technologies for which Sirius provides managed security services* **and** has at least six (6) years of IT Support experience in a client-focused environment, and/or working in security operations center
- Managed Security Services certifications may include, but are not limited to: Check Point: CCSA, CCSE: Cisco; CCNA-Security, CCNP - Security, CCIE - Security; Blue Coat: BCCPA, BCCPE; Palo Alto: ACE, PCNSE; SANS GCIA, GCIH, QRadar CSC, Splunk, LogRhythm, or similar technology certifications_
**Other Position Requirements**
- Experience with one (1) or more of the following: Incident Handling, SIEM Tools, and/or Cloud Security
- Solid prioritization / time management skills
- Experience with direct system engineering or support involving hardware, software and services at an enterprise level for at least one product lines in the designated practice
- Direct involvement in working with internal and external teams to implement and troubleshoot complex configuration hardware, software and services
- Experience presenting ideas and solutions to clients and adapting presentation style to fit particular client situations
- Demonstrated knowledge of company products and services, testing methodology, and system troubleshooting
- Demonstrated ability to investigate complex problems where analysis of situations or data requires an in
- depth evaluation of variable factors from multiple IT infrastructure systems
- Demonstrated ability to establish positive working relationships and conduct complex and important work critical to the organization in a team, consulting environment
- Proven ability to select resolutions and techniques that meet technical requirements within the context of best practices, and make recommend
-
Consultant, Managed Security Services
1 week ago
Mississauga, Canada Sirius Computer Solutions Full timeSirius Computer Solutions is a CDW company. We share common values as a performance-driven, customer-focused culture. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers across the globe. **_ This role will support our Mississauga, Ontario area Security Operations Center, and...
-
Consultant, Managed Security Services
1 week ago
Mississauga, Canada Sirius Computer Solutions Full timeSirius Computer Solutions is a CDW company. We share common values as a performance-driven, customer-focused culture. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers across the globe. **_ This role will support our Missisauga, Ontario area Security Operations Center, and...
-
Consultant, Managed Security Services
15 hours ago
Mississauga, Canada Sirius Computer Solutions Full timeSirius Computer Solutions is a CDW company. We share common values as a performance-driven, customer-focused culture. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers across the globe. **_ This role will support our Missisauga, Ontario area Security Operations Center, and...
-
Consultant, Managed Security Services
3 days ago
Mississauga, Canada Sirius Computer Solutions Full timeSirius Computer Solutions is a CDW company. We share common values as a performance-driven, customer-focused culture. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers across the globe. **_ For this role, we're seeking an individual with a strong background in SIEM tools...
-
Consultant, Managed Security Services
7 months ago
Mississauga, Canada CDW Full timeForsythe Technology is a CDW company. We share common values as a performance-driven, customer-focused culture. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers across the globe. **This role will support our Mississauga, Ontario area Security Operations Centre. Preference...
-
Consultant - Managed Security Services
4 weeks ago
Mississauga, Canada CDW Full timeDescription Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges. The Consultant performs ongoing client support for complex...
-
Consultant, Managed Security Services
7 months ago
Mississauga, Canada CDW Full timeForsythe Technology is a CDW company. We share common values as a performance-driven, customer-focused culture. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers across the globe. **_ This role will support our Mississauga, Ontario area Security Operations Centre, and can be...
-
Consultant, Managed Security Services
7 months ago
Mississauga, Canada CDW Full timeForsythe Technology is a CDW company. We share common values as a performance-driven, customer-focused culture. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers across the globe. **This role will support our Mississauga, Ontario area Security Operations Centre. Preference...
-
Consultant, Managed Security Services
7 months ago
Mississauga, Canada CDW Full time**Description** Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges. Forsythe Technology is a CDW company. We share common values as...
-
Consultant - Managed Security Services
2 months ago
Mississauga, Canada CDW Full time**Description** Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges. **What you will do**: - Services Delivery - 50% job weight -...
-
Customer Coordinator for Security Services
6 months ago
Mississauga, Canada Flash Security Services Ltd Full time,**Flash Security Services**: **About Us**: In 2015, Flash Security Services Ltd was founded by the CEO who working in the field himself was able to identify significant gaps in traditional security measures, particularly in **digital integrations**. In an era where technology was rapidly advancing, he saw the need for the security sector to evolve. Thus,...
-
Security Services Operations Coordinator
7 months ago
Mississauga, Canada Flash Security Services Ltd Full timeClient Acquisition and Retention, Including: **Flash Security Services**: **About Us**: In 2015, Flash Security Services Ltd was founded by the CEO who working in the field himself was able to identify significant gaps in traditional security measures, particularly in **digital integrations**. In an era where technology was rapidly advancing, he saw the need...
-
Security Services Operations Coordinator
7 months ago
Mississauga, Canada Flash Security Services Ltd Full timeClient Acquisition and Retention, Including: **Flash Security Services**: **About Us**: In 2015, Flash Security Services Ltd was founded by the CEO who working in the field himself was able to identify significant gaps in traditional security measures, particularly in **digital integrations**. In an era where technology was rapidly advancing, he saw the need...
-
Security Guard
1 week ago
Mississauga, Canada Flash Security Services Full timeThis position description assumes that the individual has satisfied all basic requirements for employment by Flash Security Services Ltd., including, but not limited to: security license validation or criminal police information check as applicable (CPIC), credit reference (if applicable), background check, minimum age, and minimum education (high school...
-
Specialist, Managed Security Services
1 week ago
Mississauga, Canada Sirius Computer Solutions Full time**Position Summary**: The Specialist - Managed Security Services continues second-level technical client support provided by the Analyst and Sr. Analysts. The Specialist has proven process experience in all technical disciplines supported by the Managed Security Services practice, is specialized in three particular disciplines, and provides both technical...
-
Tactical Security Guard
7 months ago
Mississauga, Canada Flash Security Services Full timeThis position description assumes that the individual has satisfied all basic requirements for employment by Flash Security Services Ltd., including, but not limited to security license validation or criminal police information check as applicable (CPIC), credit reference (if applicable), background check, minimum age, and minimum education (high school...
-
Casual Security Guard
7 months ago
Mississauga, Canada Flash Security Services Ltd. Full time**NOTE: PLEASE ADD YOUR LOCATION IN THE SUBJECT LINE.** : - Responsible for the safekeeping of all properties, staff members, vehicles, equipment. - Monitor property entrance - Authorize entrance of people and vehicles - Report any suspicious behaviors and happenings. - Monitor surveillance cameras - Respond to alarms and react in a timely manner - Provide...
-
Security Guard
3 days ago
Mississauga, Canada Tone-Gar Security Services Inc Full timeWe are looking for a part time worker who can work from Midnight to 8AM Every Tuesday, Wednesday, and Thursday night on a long-term basis. 24 hours/week. Job requirements: - Valid Ontario Security Guard Licence - Valid First Aid/CPR - Must be available to work on nights and weekends - Must have own means of transportation - Excellent Computer Skills -...
-
Security Guard
1 week ago
Mississauga, Canada Tone-Gar Security Services Inc Full timeWe are looking for a part time worker who can work 2200-0800 Fridays and 2000-0800 Saturdays every week on a long-term basis. 22 hours/week. Job requirements: - Valid Ontario Security Guard Licence - Valid First Aid/CPR - Must be available to work on nights and weekends - Must have own means of transportation - Excellent Computer Skills - Prior Security...
-
Security Guard
2 days ago
Mississauga, Canada PLPS Security Services Limited Full time**Overview** **Responsibilities** - Monitor and patrol assigned areas to ensure safety and security. - Conduct regular surveillance using CCTV systems to detect suspicious activities. - Respond promptly to alarms, incidents, or emergencies, following established protocols. - Enforce company policies and procedures while maintaining a professional...