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Manager of Hospital Operations

4 months ago

Toronto, Canada NVA Canada Full time

**Manager of Hospital Operations - Veterinary Industry**

**Location: Oakville, Ontario**

Are you experienced in developing and leading teams to great success?

Is your communication style admired by others?

We are excited to start the process of finding that special someone who has the skills and desire to lead our team and manage the day-to-day operations of our large and successful veterinary hospital.

You are a servant leader and empathy is at the core of every decision you make. Your leadership style must be collaborative and inspiring, and your key character traits are HONESTY, RELIABILITY, TRANSPARENCY, and PERSERVERANCE. Overall, you must have the ability to treat all people with RESPECT and KINDNESS.

**Operations**
- Find ways to improve operational and financial performance, based on practice needs.
- Proper staff scheduling and optimization.
- Analyze and interpret operational reports and identify areas for improvement.
- Champion and implement initiatives within the Hospital.

**Strategic Planning and Leadership**
- Create action plans, set, and manage goals, delegate task, and track metrics.
- Analyze and improve systems, policies, and processes.
- Negotiate and mediate conflicts; coach and provide ongoing feedback to hospital team.
- Develop business strategy and implement in the Hospital.

**Team Development**
- On-board new team members and ensure a successful introduction into the hospital.
- Mentor, coach, and sets expectations with hospital team.
- Ensure all are trained on operational systems and methods.

**Financial Management**
- Analyze the financial health of the hospital and diagnose issues.
- Assist with the preparation and communication of the annual budget.
- Oversee the management of costs, particularly labor.
- Manage revenue growth.

**People Management**
- Conduct performance reviews & oversee career development.
- Ensure hospital is in compliance with all Occupational Health & safety policies (i.e. OHS/WHMI)
- Make recommendations for staff training and development.

**Client Relations**
- Develop, champion, and drive client retention initiatives.
- Advise and oversee tactics for increasing new client visits.
- Assess the quality of client service and provide direction for enhancements.

**Qualifications**
- Bachelor’s degree or equivalent education is required
- Previous P&L management experience
- Knowledge of veterinary practice management processes, efficiencies, standards, metrics, and benchmarks.
- 5+ years of experience in a leadership role with a large profitable veterinary practice

We are looking forward to meeting and working with the right person who is energized, capable of piecing together the bigger picture, business and financial savvy, and most importantly understands how to develop and drive culture.