Orders Processing Staff and Customer Service Rep
4 weeks ago
Overview:
We are seeking a detail-oriented and organized individual to join our team as an Order Processor. As an Order Processor, you will be responsible for accurately processing customer orders and ensuring timely delivery. This is a vital role in our company's operations and requires strong communication skills and attention to detail.
**Responsibilities**:
- Process customer orders accurately and efficiently
- Communicate with customers to verify order details and resolve any issues or discrepancies
- Provide exceptional customer service by addressing inquiries and providing product information
- Upsell additional products or services to customers when appropriate
- Enter order data into the system with precision and attention to detail
- Collaborate with other departments to ensure smooth order fulfillment
- Analyze order trends and provide feedback to improve processes
**Requirements**:
- Strong communication skills, both written and verbal
- Multilingual abilities, with fluency in English and [additional language]
- Excellent phone etiquette and customer service skills
- Proficient in data entry and computer systems
- Ability to analyze information and make informed decisions
- Prior experience in sales or customer service is preferred
- Detail-oriented with a high level of accuracy
**Job Types**: Full-time, Permanent
Pay: $16.55-$25.75 per hour
Expected hours: 35 per week
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Commission pay
- Overtime pay
**Education**:
- AEC / DEP or Skilled Trade Certificate (preferred)
**Experience**:
- Order fulfillment: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Expected start date: 2024-04-29
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