Fixed Term Scrum Master

2 weeks ago

Waterloo, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**This is a contact role until June 30, 2024**

Scrum Master, Operational Learning and Performance

**Position Summary**:
The Operational Learning and Performance (OLP) team provides innovative and digital learning, quality, and knowledge management solutions to the Canadian Operations business lines. Our solutions are aligned to the overall strategy and vision for Canadian Operations and enable our business partners to provide client centric service excellence.

The Scrum Master will lead a cross multi-functional development team supporting any of our Learning, Quality and Knowledge Management strategies. The Scrum Master helps build high-performing teams by providing support with product delivery utilizing a deep understanding of Agile principles and team dynamics. The Scrum Master teaches the team Agile practices, facilitates Scrum ceremonies, and shields the team from external distractions. The Scrum Master brings the Product Owner and the teams together and helps them understand each other’s roles and key objectives. This individual is also a personal coach for team members and an innovator who constantly seeks continuous improvement.

**Responsibilities**:

- Monitor Scrum processes and support Product Owner on release planning and backlog management.
- Facilitate agile ceremonies including sprint planning, sprint review, retrospectives, and daily standup.
- Proactive approach in identifying and managing project risks and issues ensuring appropriate strategies and plans are in place to mitigate or handle effectively.
- Ensure that proper documentation (i.e., program vision statement, program backlog, program roadmap, release plan, sprint backlog, and increments) is prioritized and added to the team’s backlog of work.
- Ensure the team’s actions are aligned with the project goals and vision.
- Bring transparency to Canadian Operations organizations about the team’s progress and Agile processes.
- Identify trade-offs between short and long-term benefits to drive shared vision between the team and Product Owner
- Foster a continuous learning environment, helping teams adapt to changing circumstances.
- Lead, direct and coach a cross multi-functional development team

**Qualifications and Experience**:

- 3+ years of experience in agile delivery, transformation, training and coaching
- Certified Scrum Practitioner (CSP) or Certified Scrum Coach (CSC) ideal
- Experience in Agile principles and managing teams and dynamics.
- Experience in facilitating Agile ceremonies, tracking team level metrics and removing blockers.
- Certified Project Management professional designation (PMP) an asset
- Knowledge of Jira Cloud an asset.
- Excellent communication and facilitation skills - a leader that can develop a deep understanding of the project goals and guide development team, business and other stakeholders throughout the project lifecycle.
- Excellent problem-solving, organizational, and analytical skills
- Ability to coach and mentor multiple roles on a Scrum team; skilled in building relationships and navigating through organizations.
- Brings a high-energy and passionate outlook to the job and can influence those around them.
- Action oriented, self-motivated and solutions driven.
- Able to build a sense of trust and rapport that creates a comfortable and effective workplace.
- Experience coaching development teams is an asset.
- Assertive, with the confidence to be voice of authority.
- Well versed in navigating complex organizational structures and the capability to develop productive working relationships with internal stakeholders across the Canadian Operations business lines.

**What’s in it for you**:

- Great Place to Work® Certified in Canada and the US.
- Named 2021 “Best Places to Work” by Glassdoor
- Canada Award for Excellence for Mental Health at Work - 2021
- We’re proud to be a **Best Workplace for Hybrid Work** by Great Place to Work® Canada
- An environment of continuous learning and improvement
- Flexible hours and periodic work from home options

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those sele

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