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Full-time Grocery

1 month ago

Toronto, Canada THE BIG CARROT NATURAL FOOD MARKET Full time

**Job Summary**:
The primary function of the Grocery & Produce Department Supervisor is to provide overall day-to-day operational functionality of the Department in support and the absence of the Grocery & Produce Manager. The supervisor’s main priority is to oversee operations on and off the sales floor through the delegation and maintenance of staff responsibilities, and ensuring a clean and comfortable store environment and a high level of customer service.

**Responsibilities**:
At the discretion of and/or under the direction of the Grocery & Produce Manager duties may include, but are not limited to:

- Supervising and participating in, prioritizing and delegating tasks to ensure correct departmental receiving and organizing of orders, labeling, rotating and processing stock, storage, cleaning and waste removal.
- Oversees department staff supervision, scheduling, task delegation, stock movement, equipment function and departmental cleanliness as per departmental and store policies and procedures.
- Makes observations and documents day-to-day running of the department and confers with the Department Manager on a regular basis regarding the state of the department.
- Coordinates the neat and orderly flow of grocery and produce stock from receiving and the back store room onto the shelves on the sales floor, pulling and rotating product according to expiry dates and changing labels, merchandise items appropriately, inventory management and ordering
- Offers prompt and courteous customer service, fields customer complaints, solves customer conflicts, and proactively determines customer needs.
- Creates a positive environment amongst department employees, motivates staff to take responsibility and to make decisions based on experience.
- Assists the cashiers on the tills when there is a high volume of customers.
- Maintains consistent communication with Community Engagement Manager on all matters as they relate to organic compliance (e.g. changes in supplier, new products, changes in cleaners, etc.)
- Understanding and adhering to all policies & procedures with regard to operations, organic compliance, and the Occupational Health & Safety Act for all tasks.
- May participate in training and performance evaluations of employees, or be allowed a disciplinary role as per Big Carrot policy, at the discretion of the department or store manager
- Works cooperatively and with a supportive attitude, taking initiative to identify and resolve problems to help find a solution; communicates any issues with the Manager and fellow employees effectively and positively.
- All other responsibilities related to organic compliance including training that are recommended by the Community Engagement Manager with the support of the Operations Manager and/or Store Manager
- Any other job-related tasks as required by the Grocery & Produce Manager.

**Skills, Knowledge and Experience**:

- Strong work ethic, shows initiative and the motivation to complete work assignments
- Cash handling and Manager on Duty experience
- License to operate a lift truck/pallet jack an asset
- Ability to move loads of 35+ lbs.
- High school diploma
- 1+ years retail, grocery or produce, natural food industry and/or customer service experience required
- 1+ years supervisory experience preferred

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

**Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.**

Pay: From $17.50 per hour

Schedule:

- 8 hour shift

**Experience**:

- Retail management: 1 year (preferred)
- Supervisory: 1 year (preferred)
- Grocery: 1 year (preferred)
- Natural Food Industry: 1 year (preferred)
- Produce: 1 year (preferred)
- Manager on Duty: 1 year (preferred)
- Cash handling: 1 year (preferred)

Work Location: In person

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