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Pc Technician

5 months ago

Mississauga, Canada Manitoulin Group of Companies Full time

Company Description

Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its 60 years experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries.

**Job Description**:

- Resolve the daily technical issues reported by end users in the company
- Make effective use of ticketing system to record, track, and follow-up on open incidents and ensure resolution is set within the SLA’s
- Troubleshoot problems with laptops, desktops and other equipment and perform hardware replacements or upgrades as needed
- Working with the Infrastructure group when required
- Create how-to documentation to assist people with various computer tasks
- Assist with or lead team initiatives
- Physically install and deploy new equipment as required
- Be available for flexible hours when required
- On occasion may be required to work on-call
- Maintain asset and system records
- Other duties as assigned

**Qualifications**:

- Completion of a college diploma and minimum of 2 - 3 years related experience
- Experience with the setup and maintenance of network PCs, laptops and printers
- Ability to fully troubleshoot and support Microsoft Windows and Mac users

Additional Information
**What we offer**:

- Profit Sharing
- Benefits (including health and dental)
- Opportunities for growth and advancement