Service Technician

5 months ago


Mississauga, Canada Epilog Laser Full time

**Service Technician - Epilog Laser Canada**

Epilog Laser Canada is a growing Manufacturing and Technology company who is seeking an upbeat, experienced, Service Technician for our Mississauga, ON sales office.

**MUST HAVE A VALID DRIVERS LICENSE and HOLD A VALID PASSPORT.**

**Skills and Qualifications**:

- Excellent customer service skills
- Work well in a team as well as individually
- Work well under pressure
- Punctual, self-motivated, hardworking and dependable
- Attention to detail
- Maintains customer confidence by keeping all service information confidential
- English (required) French (Asset)
- Deep knowledge of Microsoft Windows PC’s, Network setup, and troubleshooting
- An asset to know CorelDraw and/or any other graphics program

**Job Duties**:

- Implements technical support procedures and maintains tech records for all customer contacts.
- Maintains a reasonable inventory count of commonly required parts, to minimize downtime for customers (Office Administrator will order)
- Travels to customers locations to service their machines, possibly overnight required
- Assist with trade shows if needed
- Travel approximately 50% of the time (occasional travel to the United States)
- Provide phone and online support when customers need a diagnosis of the machine and what parts need replacing
- Keep warehouse clean, help pack up machines for shipments
- Occasional weekend work
- Other related duties as assigned

Pay: $18.23-$32.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person


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