Service Technician
5 months ago
**Service Technician - Epilog Laser Canada**
Epilog Laser Canada is a growing Manufacturing and Technology company who is seeking an upbeat, experienced, Service Technician for our Mississauga, ON sales office.
**MUST HAVE A VALID DRIVERS LICENSE and HOLD A VALID PASSPORT.**
**Skills and Qualifications**:
- Excellent customer service skills
- Work well in a team as well as individually
- Work well under pressure
- Punctual, self-motivated, hardworking and dependable
- Attention to detail
- Maintains customer confidence by keeping all service information confidential
- English (required) French (Asset)
- Deep knowledge of Microsoft Windows PC’s, Network setup, and troubleshooting
- An asset to know CorelDraw and/or any other graphics program
**Job Duties**:
- Implements technical support procedures and maintains tech records for all customer contacts.
- Maintains a reasonable inventory count of commonly required parts, to minimize downtime for customers (Office Administrator will order)
- Travels to customers locations to service their machines, possibly overnight required
- Assist with trade shows if needed
- Travel approximately 50% of the time (occasional travel to the United States)
- Provide phone and online support when customers need a diagnosis of the machine and what parts need replacing
- Keep warehouse clean, help pack up machines for shipments
- Occasional weekend work
- Other related duties as assigned
Pay: $18.23-$32.00 per hour
Expected hours: 40 per week
**Benefits**:
- Casual dress
- Dental care
- Employee assistance program
- Life insurance
- Paid time off
- Vision care
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
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