Product Education Specialist

2 weeks ago


Montréal, Canada Poka Full time

**_About Poka_**
Poka is an innovative app designed for manufacturing companies that empower frontline workers to learn continuously, solve problems and collaborate in support of continuous improvement. Imagine a combination of Facebook and YouTube designed for factory workers. Say goodbye to paper, make way for tablets
Poka has become a catalyst for digital transformation and manufacturing leaders such as Nestlé, Bosch, Kraft and Danone trust us with their transition to Industry 4.0.

**_Being a Product Education Specialist at Poka_**

**_What you'll be responsible for: _**
**Knowledge Base documentation (Help Center)**
- Create product educational Help Center articles, videos, tutorials, demos, and videos to drive adoption;
- Document and maintain the knowledge base of Poka features in collaboration with the Product Managers and other departments;
- Ensure that all resources in all channels are up-to-date with the most recent and accurate information;
- Maintain the Help Center up-to-date, optimize its quality and accessibility;
- Perform usage analysis of the knowledge base articles in a continuous improvement perspective.

**Poka's Certification Program**
- Document the skills and online exams related to Poka features;
- Maintain the register of trained individuals by partner and keep the partner team informed of the endorsement status of each trained individual;
- Conduct the various workshops and training sessions for partners in order to certify them.

**Training Strategies**
- Contribute to the documentation of skills and online exams related to Poka users of all types;
- Carry out one-to-many training/webinars when new versions are released or other.

**_Your experience includes: _**
- 2+ years experience in a customer documentation/enablement role, preferably in a SaaS environment
- Bachelor's or Diploma in Communications, Translation, Marketing, Business Administration or any other related field
- Bilingualism in French and English
- Ability to write clearly and concisely, and to convey complex concepts in easy-to-understand language
- Ability to create video content using iMovie, Final Cut Pro, Camtasia or any other media system
- Proficiency with technology and willingness for self-train with regard to new tools to new platforms, tools, and devices
- Ability to work independently as well as collaboratively to meet deadlines
- Interest for the SAAS and manufacturing environment.

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