Contact Centre Agent

2 months ago


Vancouver, Canada Window Covering and Closet Installer Full time

We are currently seeking a dedicated and customer-focused Contact Centre Agent to join our team on a part-time basis. As a Contact Centre Agent, you will play a vital role in providing exceptional customer service and support to our valued customers.

**Responsibilities**:

- Assist customers with product information, pricing, order status, and other inquiries.
- Process orders, returns, and exchanges in accordance with company policies and procedures.
- Resolve customer complaints and issues, escalating to the appropriate departments when necessary.
- Maintain a high level of professionalism and customer satisfaction in every interaction.
- Adhere to established performance metrics and goals to meet and exceed customer service standards.

**Requirements**:

- Excellent communication skills, both verbal and written.
- Strong customer service orientation and ability to empathize with customers.
- Previous experience in a customer service or call centre role is preferred.
- Ability to multitask and work efficiently in a fast-paced environment.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- High school diploma or equivalent.

We offer competitive compensation and a supportive work environment that fosters growth and development. If you are passionate about delivering exceptional customer service and enjoy working in a dynamic team, we would love to hear from you.

**Job Types**: Full-time, Part-time

**Salary**: $19.65-$22.65 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Paid time off
- Vision care

Flexible Language Requirement:

- English not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday

Work Location: In person


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