Director of Residential Property Management
17 hours ago
Strategic Group owns and develops office, retail, and residential properties across Canada. Beyond real estate, we own business in construction, building services, oilfield services, hospitality, pet care, agriculture, technology, and corporate finance.
Strategic Group is a fully integrated real estate company, owning, managing, leasing, developing, re-developing, and re-purposing our portfolio independently. Our innovative and unconventional approach, while still delivering on real estate fundamentals, is encapsulated in our mantra: “Creating value others can’t by seeing what others don’t.”
While real estate is our primary focus, our business interests extend to construction, building services, oilfield services, telecom, pet care, agriculture, technology, and corporate finance.
**At Strategic Group, we are committed to our values**:
- People: We foster an environment of learning, growth, and fun.
- Community: We are dedicated to making an impact, leaving a legacy, and instilling pride.
- Business: We prioritize growth, sustainability, and longevity.
The Director of Residential Property Management is responsible for overseeing and leading the company's residential property management team, ensuring the successful operation of residential properties. This senior leadership role will provide strategic direction, operational oversight, and financial management, ensuring properties under management meet high standards for tenant satisfaction, financial performance, and regulatory compliance.
The Director of Residential Property Management will collaborate with internal teams, external stakeholders, and clients to drive growth, profitability, and operational excellence.
**Responsibilities**:
Property Management Operations
- Oversee the management of residential properties in our portfolio, including leasing, maintenance, and tenant relations.
- Lead, mentor, and develop a team of property managers, leasing agents, and maintenance staff to achieve performance goals.
- Develop standardized criteria for tenant handovers in collaboration with the residential property management team.
- Revise and streamline department processes to enhance efficiency and continuous improvement.
- Ensure that monthly property management reports are comprehensive, accurate, and delivered on time.
- Regularly review reports with Property Managers, ensuring accuracy and identifying areas for improvement.
- Collaborate with Property Administrators to review tenant lease-related tasks and ensure accuracy.
- Work with Property Managers on maximizing revenue, rent collection, cost control, and accurate reporting.
- Hold regular meetings to discuss the status of receivables and ensure timely collections.
Team Leadership & Development
- Create and maintain open and transparent communication within the property management team and across departments.
- Encourage cross-functional meetings between Property Managers, operations, and leasing teams to resolve issues independently and enhance collaboration.
- Conduct weekly one-on-one meetings with direct reports to provide mentorship, discuss performance, and support personal development.
- Promote a culture of teamwork, ownership, and innovation through ongoing mentoring and coaching.
- Collaborate with senior leadership to develop long-term strategies for property growth, acquisition, and development.
- Lead regular team meetings to address challenges, set goals, and ensure properties are managed optimally.
Tenant Relations & Customer Experience
- Actively identify and implement improvements to the property or service offerings that enhance tenant comfort and cost-efficiency.
- Develop and maintain positive relationships with tenants, ensuring their needs and concerns are addressed promptly and effectively.
- Work with the Marketing team to create and update tenant packages, ensuring all necessary documentation is provided in collaboration with the PA Supervisor.
Vendor & Supplier Management
- Establish and maintain strong, positive relationships with suppliers and vendors, ensuring that feedback is communicated clearly and consistently.
- Engage in regular conversations with vendors to assess performance and address any issues that may arise.
- Collaborate with the Operations team to ensure smooth vendor relationships, resolving any operational challenges as they occur.
**Qualifications**:
- Post secondary education in Real Estate, Business Administration, or a related field.
- 5+ years of experience in property management, with a proven track record of leadership and financial management within a real estate or property management company.
- Expertise in residential property management, with a solid understanding of relevant laws, leasing practices, and maintenance protocols.
- Deep understanding of financial management, budgeting, forecasting, and financial reporting in property management.
- Strong experience managing teams, with exceptional interpersonal and communication ski
-
Property Manager
2 days ago
Calgary, Canada Zen Residential Full timeCompany Overview: Zen Residential Property Management is a distinguished and forward-thinking property management company dedicated to providing exceptional residential experiences to our tenants and property owners. With a commitment to excellence, innovation, and customer satisfaction, we have established ourselves as a trusted leader in the industry. Our...
-
Manager, Property Portfolio
17 hours ago
Calgary, Canada FirstService Residential Full time12 month Fixed Term Contract FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our...
-
FirstService Residential | Community Manager
1 week ago
calgary, Canada FirstService Residential Full timeJob ResponsibilitiesThe Community Manager will provide strong leadership and management direction on behalf of Board of Directors and First Service Residential. The Community Manager performs functions to manage, direct and provide leadership and exceptional customer service to assigned properties. The Community Manager ensures that properties are maintained...
-
FirstService Residential | Community Manager
2 days ago
calgary, Canada FirstService Residential Full timeJob Responsibilities The Community Manager will provide strong leadership and management direction on behalf of Board of Directors and First Service Residential. The Community Manager performs functions to manage, direct and provide leadership and exceptional customer service to assigned properties. The Community Manager ensures that properties are...
-
Asst Manager, On-site Property
17 hours ago
Calgary, Canada FirstService Residential Full time**Responsibilities**: Reporting to the Property Manager, the Assistant Residential Manager carries out the administration and execution of the day-to-day services and strategies in all assigned residential property enterprises. The Assistant Residential Manager is a highly responsible individual who enjoys a variety of operations and project management tasks...
-
Community Manager
17 hours ago
Calgary, Canada FirstService Residential Full time**Job description**: FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment...
-
Residential Property Manager
7 days ago
Calgary, Canada Alston Properties Full time**Job Summary** **Responsibilities** - Manage day-to-day operations of residential properties, ensuring they are well-maintained and meet company standards. - Manage leasing processes, including advertising vacancies, showing apartments, tenant screening, lease agreements, and renewals. - Serve as the primary point of contact for tenants, addressing...
-
Community Relations Director
24 hours ago
Calgary, Alberta, Canada FirstService Residential Full timeJob DescriptionAt FirstService Residential, we are seeking a Community Manager to provide exceptional leadership and customer service to our clients. This role is responsible for managing the day-to-day operations of assigned properties, ensuring that they are maintained and operated in accordance with company objectives.Main Responsibilities:Provide...
-
Rental Property Manager
6 days ago
Calgary, Canada Simco Management (Calgary) Inc. Full time**Requirements**: - **Must hold a property management license with RECA**. - 5+ years’ experience in residential rental property management. - Working knowledge of Yardi and Rent Manager an asset. - Strong ability to multitask, be proactive, and understand attention to detail. - Must have a sense of urgency and an ability to meet deadlines. - Well...
-
Residential Property Administrator
4 days ago
Calgary, Canada Lansdowne Equity Ventures Ltd. Full timeAs a Residential Property Administrator, you will provide administrative support to the Residential Property Manager. **Key Responsibilities**: **Leasing** - Create and post rental ads for the approval of the Property Manager - Organize open houses with support from the Property Manager - Conduct property tours for future residents and visitors - Prepare...
-
Community Management Professional
3 days ago
Calgary, Alberta, Canada FirstService Residential Full timeJob DescriptionThe Community Manager plays a vital role in providing leadership and management direction on behalf of the Board of Directors and FirstService Residential. This position requires strong organizational and interpersonal skills to manage, direct, and provide exceptional customer service to assigned properties.Key Responsibilities:Leadership and...
-
Manager, Building Operations
17 hours ago
Calgary, Canada FirstService Residential Full time**The Company** FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to...
-
Executive Property Director
24 hours ago
Calgary, Alberta, Canada FirstService Residential Full timeJob OverviewWe are seeking a highly skilled and experienced Community Manager to join our team at FirstService Residential. This is an exciting opportunity for a motivated individual to lead our community operations and provide exceptional customer service to our residents.
-
Community Development Manager
23 hours ago
Calgary, Alberta, Canada FirstService Residential Full timeAbout the RoleWe are seeking a Community Development Manager to join our team at FirstService Residential.The successful candidate will be responsible for managing and directing assigned properties to achieve exceptional results.Key ResponsibilitiesThe ideal candidate will have the ability to:Manage and direct assigned properties to achieve established goals...
-
Community Manager
16 hours ago
Calgary, Canada FirstService Residential Full timeJob ResponsibilitiesThe Community Manager will provide strong leadership and management direction on behalf of Board of Directors and First Service Residential. The Community Manager performs functions to manage, direct and provide leadership and exceptional customer service to assigned properties. The Community Manager ensures that properties are maintained...
-
Community Manager
9 hours ago
Calgary, Canada FirstService Residential Full timeJob ResponsibilitiesThe Community Manager will provide strong leadership and management direction on behalf of Board of Directors and First Service Residential. The Community Manager performs functions to manage, direct and provide leadership and exceptional customer service to assigned properties. The Community Manager ensures that properties are maintained...
-
Experienced Community Leadership Specialist
4 days ago
Calgary, Alberta, Canada FirstService Residential Full timeJob SummaryThe Community Manager at FirstService Residential provides strong leadership and management direction on behalf of the Board of Directors. This role involves managing, directing, and providing exceptional customer service to assigned properties. The Community Manager ensures that properties are maintained and operated in accordance with company...
-
Community Manager
3 days ago
Calgary, Canada FirstService Residential Full timeJob Responsibilities The Community Manager will provide strong leadership and management direction on behalf of Board of Directors and First Service Residential. The Community Manager performs functions to manage, direct and provide leadership and exceptional customer service to assigned properties. The Community Manager ensures that properties are...
-
Community Manager
2 days ago
Calgary, Canada FirstService Residential Full timeJob Responsibilities The Community Manager will provide strong leadership and management direction on behalf of Board of Directors and First Service Residential. The Community Manager performs functions to manage, direct and provide leadership and exceptional customer service to assigned properties. The Community Manager ensures that properties are...
-
Community Manager
1 week ago
Calgary, Canada FirstService Residential Full timeJob ResponsibilitiesThe Community Manager will provide strong leadership and management direction on behalf of Board of Directors and First Service Residential. The Community Manager performs functions to manage, direct and provide leadership and exceptional customer service to assigned properties. The Community Manager ensures that properties are maintained...
