Director of Residential Property Management

5 days ago

Calgary, Canada Strategic Group Full time

Strategic Group owns and develops office, retail, and residential properties across Canada. Beyond real estate, we own business in construction, building services, oilfield services, hospitality, pet care, agriculture, technology, and corporate finance.
Strategic Group is a fully integrated real estate company, owning, managing, leasing, developing, re-developing, and re-purposing our portfolio independently. Our innovative and unconventional approach, while still delivering on real estate fundamentals, is encapsulated in our mantra: “Creating value others can’t by seeing what others don’t.”
While real estate is our primary focus, our business interests extend to construction, building services, oilfield services, telecom, pet care, agriculture, technology, and corporate finance.
**At Strategic Group, we are committed to our values**:

- People: We foster an environment of learning, growth, and fun.
- Community: We are dedicated to making an impact, leaving a legacy, and instilling pride.
- Business: We prioritize growth, sustainability, and longevity.

The Director of Residential Property Management is responsible for overseeing and leading the company's residential property management team, ensuring the successful operation of residential properties. This senior leadership role will provide strategic direction, operational oversight, and financial management, ensuring properties under management meet high standards for tenant satisfaction, financial performance, and regulatory compliance.
The Director of Residential Property Management will collaborate with internal teams, external stakeholders, and clients to drive growth, profitability, and operational excellence.

**Responsibilities**:
Property Management Operations
- Oversee the management of residential properties in our portfolio, including leasing, maintenance, and tenant relations.
- Lead, mentor, and develop a team of property managers, leasing agents, and maintenance staff to achieve performance goals.
- Develop standardized criteria for tenant handovers in collaboration with the residential property management team.
- Revise and streamline department processes to enhance efficiency and continuous improvement.
- Ensure that monthly property management reports are comprehensive, accurate, and delivered on time.
- Regularly review reports with Property Managers, ensuring accuracy and identifying areas for improvement.
- Collaborate with Property Administrators to review tenant lease-related tasks and ensure accuracy.
- Work with Property Managers on maximizing revenue, rent collection, cost control, and accurate reporting.
- Hold regular meetings to discuss the status of receivables and ensure timely collections.

Team Leadership & Development
- Create and maintain open and transparent communication within the property management team and across departments.
- Encourage cross-functional meetings between Property Managers, operations, and leasing teams to resolve issues independently and enhance collaboration.
- Conduct weekly one-on-one meetings with direct reports to provide mentorship, discuss performance, and support personal development.
- Promote a culture of teamwork, ownership, and innovation through ongoing mentoring and coaching.
- Collaborate with senior leadership to develop long-term strategies for property growth, acquisition, and development.
- Lead regular team meetings to address challenges, set goals, and ensure properties are managed optimally.

Tenant Relations & Customer Experience
- Actively identify and implement improvements to the property or service offerings that enhance tenant comfort and cost-efficiency.
- Develop and maintain positive relationships with tenants, ensuring their needs and concerns are addressed promptly and effectively.
- Work with the Marketing team to create and update tenant packages, ensuring all necessary documentation is provided in collaboration with the PA Supervisor.

Vendor & Supplier Management
- Establish and maintain strong, positive relationships with suppliers and vendors, ensuring that feedback is communicated clearly and consistently.
- Engage in regular conversations with vendors to assess performance and address any issues that may arise.
- Collaborate with the Operations team to ensure smooth vendor relationships, resolving any operational challenges as they occur.

**Qualifications**:

- Post secondary education in Real Estate, Business Administration, or a related field.
- 5+ years of experience in property management, with a proven track record of leadership and financial management within a real estate or property management company.
- Expertise in residential property management, with a solid understanding of relevant laws, leasing practices, and maintenance protocols.
- Deep understanding of financial management, budgeting, forecasting, and financial reporting in property management.
- Strong experience managing teams, with exceptional interpersonal and communication ski

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