Manager, Property Portfolio

4 months ago

Calgary, Canada FirstService Residential Full time

12 month Fixed Term Contract

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical and dental coverage, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

**Responsibilities**:
Reporting to the Director, Investment Properties, the Portfolio Manager carries out the administration and execution of the day-to-day services and strategies in all assigned residential property enterprises. The Property Manager is a highly responsible individual who enjoys a variety of operations and project management tasks all while ensuring a high level of customer service is maintained at all times.

**Essential Duties & Responsibilities**

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

**Client Management**
- Effectively communicate and report property needs, concerns and expenses to clients
- Effectively manage client expectations and needs
- Oversee day to day operations of assigned properties on behalf of the clients
- Manage incoming and outgoing transitions of properties
- Use sound and unbiased judgement in emergency situations for the best interest of all stakeholders
- Continuously evaluate processes and recommend updates, streamlining or changes as necessary

**Leasing**
- Responsible for ensuring all property management policies, procedures, and operations are executed to FirstService Residential Standards
- Oversee and participate in the full leasing process; providing training to supports and teams as needed
- Maintain a comprehensive and up to date knowledge of the properties, including availability, vacancy, suite layouts, common areas, amenities, parking, etc
- Facilitate the counter
- signing of all leases, schedules, assignments and addendums
- Manage the renewal and retention program

**Marketing**
- Work with Marketing Manager to ensure execution of property marketing and leasing plan
- Conduct regular market research surveys and provide input on pricing and strategy with a goal of maximizing revenue and minimizing vacancy loss
- Provide key input into the marketing program and maintain all marketing material to ensure it is up to date and current; be available to attend marketing campaigns such as open houses.
- Attend Community events to continue to build strong relationships within the community.

**Customer Service / Resident Management**
- Practice excellent resident relations to ensure concerns and complaints are dealt with in a timely, professional manner to ensure long-term tenancies.
- Handle resident concerns an inquiries with a goal of 100% satisfaction.
- Respond to all resident inquiries concerns within a 48 hour window
- Foster a strong customer service culture amongst all team members
- Ensure resident move-ins and move-outs are efficient, timely and ensuring diligence on recoveries.
- Effectively manage termination of residents in relation to substantial breach, non-payment or behavioral issues - including legal process

**Budgeting and Reporting**
- Provide updated and accurate vacancy reports to the Senior Property Manager and clients upon request.
- Review weekly availability reports
- Generate and review monthly reports as required by Senior Property Manager
- Generate and participate in all budget creation activities, including reforecasts
- Ensure compliance with the Residential Tenancies Act in all procedures.

**Office Management**
- Complete administrative support as required, including courier and mail handling
- Maintain digital and physical filing systems within office, Yardi, and MS Teams environment
- Maintain all resident information in accordance with privacy regulations and legislation

**Maintenance and Building Management**
- Monitor site teams to ensure effective scheduling of month end turnover and suite renovations within the properties, and within a pre-determined timeframe to ensure mínimal downtime and vacancy loss
- Ensure accuracy and approval of all purchase orders in Yardi
- Educate residents on availability of resident portal to submit work orders
- Conduct annual, periodic and pre-move inspections and co-ordinate required maintenance work as necessary
- Ensure preventative maintenance is scheduled with Maintenance Team and external trades
- Co-ordinate scheduling and supervision of external trades as needed

**Capital Managemen

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