Customer Support Representative

2 days ago

Waterloo, Canada opentext Full time

**OPENTEXT - THE INFORMATION COMPANY**

Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.

**_The Opportunity_**

As a Customer Support Representative, you will find yourself in one of the most highly supported positions in the business world. With great training, effective leadership, smart processes, timely communication, regular coaching and peer support on the floor, you will be spared no effort to help you be successful. You will:

Troubleshoot technical and non-technical issues with the tools and skills after product training
- Ensure customer has best product that suits their needs

This role is in office five days a week.

**You Are Great At**
- Successful completion of product and process training including: CRM, Customer Account Information, Knowledge Base, Training Materials, etc.) to think critically and resolve assigned customer interactions.
- Assist fellow representatives with live assistance to facilitate issue resolution. Utilize existing systems to document assistance sessions that aid the business in identifying trends. Collaborate with Customer Support Management as needed, to review data, identify solutions, and assist with implementation.
- Assist in the content creation/editing process for our Knowledge Bases by creating and editing content as necessary based on findings within your support interactions. This includes, but is not limited to, documenting new issues and solutions, editing existing content for clarity, and identifying content that is no longer relevant.
- Strive to achieve established our established KPIs of Customer Satisfaction (CSAT) and Quality (Critical Error Accuracy).
- Properly escalate cases to the appropriate teams as needed based on issue complexity and process documentation.
- Remain current on internal alerts, trainings and process changes that are designed to prepare you for the evolving requirements of the role.
**What It Takes**

What will make you successful at OpenText:

- You enjoy learning about new technologies
- Ability to interact with people and can adjust your communication style based on their individual needs
- Passionate about resolving customer issues
- Quick learner and follows process
- You won’t be satisfied until you are an expert in what you do
- Strong focus on continuous improvement and career progression
- Be a key team contributor and promote a positive team environment
- Be able to manage the various daily duties with a smile
- A track record of judgment and decision-making
- Highly autonomous and able to independently identify high value projects
- Demonstrated leadership capability in cross-functional team environments
- High degree of comfort with complex technical environments
- Having and being able to articulate/defend an informed opinion on important topics

Skills & Experience:

- Passion for providing quality customer service and technical support
- Demonstrate strong analytical and critical thinking skills
- Demonstrated ability of typing with a speed of 30 words per minute
Strong verbal and written communication skills
- Associates Degree in a technical field or equivalent experience is preferred
- 1-3 years’ experience in a technical support and customer centric environment

Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against COVID-19 in order to enter an OpenText office.

  • Customer Support Representative

    1 day ago

    Waterloo, Canada Open Text Corporation Full time

    **Customer Support Representative**: - Req id: 31704- Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with...

  • Customer Support Representative

    2 days ago

    Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are...

  • Customer Support Representative

    1 week ago

    Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are...

  • Customer Support Representative

    1 week ago

    Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are...

  • Customer Support Representative

    7 days ago

    Waterloo, Canada Open Text Corporation Full time

    **Req id**:30112- Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** - Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial...

  • Customer Support Representative

    7 days ago

    Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are...

  • Customer/technical Support Representative

    1 week ago

    Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity** **Are you great with techincal troubleshooting? Lets hear from...

  • Customer Support Representative- Technical

    5 days ago

    Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are...

  • Customer Support Representative

    3 days ago

    Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are...

  • Lead Customer Support Representative

    7 months ago

    Waterloo, Canada Open Text Corporation Full time

    **Lead Customer Support Representative**: - Req id: 38578- Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The...

  • Technical Customer Support Representative

    7 months ago

    Waterloo, Canada RideCo Full time

    **Role Summary**: This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation. You’ll join a rapidly growing client success team. As a Technical...

  • Technical Customer Support Representative

    7 months ago

    Waterloo, Canada RideCo Full time

    This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation. You’ll join a rapidly growing client success team. As a Technical Customer Support...

  • Technical Customer Support Representative

    4 months ago

    Waterloo, Canada RideCo Full time

    This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation. As a Technical Customer Support Representative in the Customer Success & Operations...

  • Technical Customer Support Representative

    2 months ago

    Waterloo, Canada RideCo Full time

    This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation. As a Technical Customer Support Representative in the Customer Success & Operations...

  • Technical Customer Support Representative

    5 days ago

    Waterloo, Canada RideCo Full time

    **Role Summary**: This is an opportunity in the exciting and fast-growing transportation technology industry, with a software company that has been growing sales at 100%+ annually over the past several years. RideCo is directly improving people’s lives by solving urban mobility challenges that we can all relate to. We are transitioning from a 60-person...

  • Customer Service Representative

    5 days ago

    Waterloo, Canada ACUTE Environmental Services Full time

    **Customer Service Representative** **ACUTE Environmental and Safety Services Inc**. is looking for an experienced, career-minded **Customer Service Representative **whois responsible for serving customers in person and via the telephone. The Customer Service Representative is accountable for dealing with customer inquiries, and processing transactions,...

  • Customer Service Representative

    6 months ago

    Waterloo, Canada Stemmler Meats & Cheese Full time

    **Help Wanted: Part-Time Customer Service Representative** Come grow with us! Stemmler Meats & Cheese is experiencing continuous growth and have an immediate opening for a part-time **Customer Service Representative **position in **Waterloo, ON**. Key Responsibilities and Qualifications include, but are not limited to the following: **Key...

  • Customer Service Representative

    4 months ago

    Waterloo, Canada Top Level Taekwondo & Martial Arts Academy Full time

    **Customer Service Representative**: Make an impact, help empower the next generation of leaders, work as part of a highly effective team. Do you have what it takes? Top Level Taekwondo is scheduled to open our 4th location this October in Waterloo Ontario! Due to being a new business that is building it's clientele, we are able to offer 10 hours per week...

  • Customer Service Representative

    1 month ago

    Waterloo, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    In the retail industry, beBee Professionals is a leading company that offers an excellent opportunity for a Customer Service Representative to join their team in Waterloo, Canada. This role is designed to provide exceptional customer service, maintain knowledge of products and promotions, and contribute to the overall success of the store.Key...

  • Storage Customer Service Representative

    1 day ago

    Waterloo, Canada U-Haul Full time

    **Location**: 585 Colby Dr, Waterloo, Ontario N2V1A1 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Do you enjoy helping others? Are looking for a job that offers the flexibility your schedule needs or are you simply looking for some extra hours to supplement your income? If so, then a Storage Customer Service Representative position...