Customer Service Representative

5 months ago


Waterloo, Canada Stemmler Meats & Cheese Full time

**Help Wanted: Part-Time Customer Service Representative**

Come grow with us Stemmler Meats & Cheese is experiencing continuous growth and have an immediate opening for a part-time **Customer Service Representative **position in **Waterloo, ON**. Key Responsibilities and Qualifications include, but are not limited to the following:
**Key Responsibilities**
- Support customer needs, which may vary from explaining product features and pricing to resolving issues or complaints, all with clear and accurate information.
- Ensure customer orders are inputted correctly in the required systems and notifying the customer immediately of any delay or issues with their order.
- Keep customers informed of price changes, promotions, holiday scheduling, etc.
- Advise the team of any special circumstances or requests as they arise.
- Perform any other duties as assigned.

**Experience, Traits and Qualifications**
- Possess at least two years’ customer service experience in a fast-paced environment.
- Passionate in providing consistent and exceptional service to customers, while demonstrating a positive and professional attitude.
- Extraordinary organization and multitasking skills, able to wear multiple hats and deal with a variety of tasks to support the day-to-day operations.
- A tech-savvy self-starter, an efficient and accountable contributor, a collaborative team player, and astute problem solver.
- Previous experience using an ERP system in the food manufacturing industry is an asset.
- Excellent communication skills in English (both verbal and written), bilingual in French/English is considered an asset.
- Available to work from 8 am - 12 pm ET, Monday - Friday, and a willingness to work overtime and/or flexible shifts to support operational and seasonal needs.

**Job Type**: Part-time

Schedule:

- Day shift
- Monday to Friday

COVID-19 considerations:
Our locations are mask free now. However, all employees and guests have the option to still wear a masks if they wish. We also have sanitizer at all locations. Cleaning of touch points on a regular basis.

Ability to commute/relocate:

- Waterloo, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person



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