Call Centre Team Lead

4 months ago

Edmonton, Canada The Brick Full time

Is this job for you?:
Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

Do you have an exceptional attention to detail?

WELCOME HOME

**C**all Centre Team Leads **at Transglobal Service assist customers and address concerns related to warranty and repair and overall customer satisfaction. As the **Team Lead**, you will set an example by providing superior service to our customers, and by providing guidance to other agents as required. You are team-oriented, diligent, and act as a role model to those around you.

**Responsibilities**:

- Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns during the first contact.
- Work with employees and management in our stores to ensure that customer concerns are addressed in the most efficient manner.
- Follow up with customers to identify and support their needs.
- Offer value-added solutions and promote customer loyalty by providing exceptional customer support.
- Provide guidance and support to other agents as needed.
- Maintain up to date knowledge of new policies, procedures, and products.
- Process routine clerical transactions in between calls

Qualifications:

- Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset but not a requirement.
- Previous experience in a call center or customer service environment required.
- Flexibility to work a variety of shifts, including evenings and weekends, as required.
- A passion for providing exceptional customer service.
- Strong organizational and multi-tasking skills
- Attention to detail.
- Ability to work in a team-oriented environment.
- Proficient PC and keyboarding skills (Word, Excel, Outlook/Webmail)

Why Transglobal:

- A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
- Competitive remuneration package that will commensurate with experience
- Career progression potential with plenty of access to ongoing personal and professional development
- Employee discounts
- A dynamic environment to showcase your leadership talents.

**_

Attach your CV and tell us why you would be a great fit at Trans Global

**_

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