Call Centre Agent
6 months ago
**Responsibilities**:
- Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and complaints.
- Make outbound calls to follow up on customer inquiries, verify information, or provide updates.
- Provide accurate information to customers regarding products, services, pricing, and policies.
- Assist customers with processing payments, and navigating our website or online platforms.
- Escalate complex issues or unresolved complaints to the appropriate department or supervisor for further assistance.
- Maintain detailed and accurate records of customer interactions, transactions, and resolutions in the company's database or CRM system.
- Meet or exceed performance targets, including call handling metrics, customer satisfaction ratings, and sales quotas.
- Collaborate with team members and other departments to improve processes, resolve issues, and enhance the overall customer experience.
- Stay informed about company products, services, promotions, and policies through ongoing training and professional development.
**Requirements**:
- High school diploma or equivalent; additional education or training in customer service or a related field is a plus.
- Previous experience in a customer service or call center role preferred but not required.
- Excellent verbal and written communication skills, with the ability to articulate information clearly and professionally.
- Strong active listening skills and the ability to empathize with customers while remaining calm and composed under pressure.
- Proficiency in using computer software and navigating multiple systems simultaneously.
- Ability to work in a fast-paced environment and adapt to changing priorities and responsibilities.
- Strong problem-solving skills and the ability to think quickly on your feet to resolve customer issues.
- Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed.
- Positive attitude, team player mentality, and a commitment to providing exceptional customer service.
- Familiarity with CRM systems or call center software is a plus.
- Fluency in French, Spanish, Korean is a plus.
Pay: $15.00-$18.87 per hour
**Benefits**:
- Dental care
- Extended health care
- Flexible schedule
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- 12 hour shift
- Monday to Friday
**Education**:
- Secondary School (preferred)
Work Location: In person
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