Call Centre Agent

3 months ago


Edmonton, Canada Securiguard Full time

**Responsibilities**:

- Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and complaints.
- Make outbound calls to follow up on customer inquiries, verify information, or provide updates.
- Provide accurate information to customers regarding products, services, pricing, and policies.
- Assist customers with processing payments, and navigating our website or online platforms.
- Escalate complex issues or unresolved complaints to the appropriate department or supervisor for further assistance.
- Maintain detailed and accurate records of customer interactions, transactions, and resolutions in the company's database or CRM system.
- Meet or exceed performance targets, including call handling metrics, customer satisfaction ratings, and sales quotas.
- Collaborate with team members and other departments to improve processes, resolve issues, and enhance the overall customer experience.
- Stay informed about company products, services, promotions, and policies through ongoing training and professional development.

**Requirements**:

- High school diploma or equivalent; additional education or training in customer service or a related field is a plus.
- Previous experience in a customer service or call center role preferred but not required.
- Excellent verbal and written communication skills, with the ability to articulate information clearly and professionally.
- Strong active listening skills and the ability to empathize with customers while remaining calm and composed under pressure.
- Proficiency in using computer software and navigating multiple systems simultaneously.
- Ability to work in a fast-paced environment and adapt to changing priorities and responsibilities.
- Strong problem-solving skills and the ability to think quickly on your feet to resolve customer issues.
- Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed.
- Positive attitude, team player mentality, and a commitment to providing exceptional customer service.
- Familiarity with CRM systems or call center software is a plus.
- Fluency in French, Spanish, Korean is a plus.

Pay: $15.00-$18.87 per hour

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 12 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

Work Location: In person


  • Call Centre Agent

    7 days ago


    Edmonton, Canada Medicentres Canada Inc. Full time

    **Position Title**:Call Centre Agent **Job Location**:Clinic Support Office, Hybrid (Located in Mayfield Square) **Job Type**: Full-Time, Entry Level (8:00am - 4:30pm) **Reports to**:Centralized Programs Manager **Last Updated**:September 2024 Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible...

  • Call Centre Agent

    6 days ago


    Edmonton, Canada Medicentres Full time

    **Position Title**: Call Centre Agent **Job Location**: Clinic Support Office, Hybrid (Located in Mayfield Square) **Job Type**: Full-Time, Entry Level (8:00am - 4:30pm) **Reports to**: Centralized Programs Manager **Last Updated**: September 2024 Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible...

  • Call Centre Team Lead

    4 months ago


    Edmonton, Canada The Brick Full time

    Is this job for you?: Do you believe in putting the customer first? Do you love to solve problems and create solutions? Do you have an exceptional attention to detail? WELCOME HOME! **Call Centre Team Leads **at Transglobal Service assist customers and address concerns related to warranty and repair and overall customer satisfaction. As the **Team...

  • Call Centre Team Lead

    4 months ago


    Edmonton, Canada The Brick Full time

    Is this job for you?: Do you believe in putting the customer first? Do you love to solve problems and create solutions? Do you have an exceptional attention to detail? WELCOME HOME! **C**all Centre Team Leads **at Transglobal Service assist customers and address concerns related to warranty and repair and overall customer satisfaction. As the **Team...


  • Edmonton, Canada Elite Agent Collective Full time

    **We need agents to join our growing team. We have incredible systems and training in place and need agents who can quickly integrate, are good with technology, and are ready to take on leads quickly and grow their business.** Are you starting a new career in Real Estate or looking to go to the next level? Our agents spend the most time doing what they love...


  • Edmonton, Alberta, Canada Trail Appliances Ltd. Full time

    About Trail Appliances Ltd.Trail Appliances Ltd. is a leading independent appliance retailer in Western Canada, with a rich history dating back to 1974. Our company is built on strong family values and a commitment to unparalleled customer service, competitive pricing, and expert advice.The RoleWe are seeking a highly skilled and experienced Call Centre...


  • Edmonton, Alberta, Canada Trail Appliances Ltd. Full time

    About Trail Appliances Ltd.Trail Appliances Ltd. is a leading independent appliance retailer in Western Canada, with a rich history dating back to 1974. Our company is built on strong family values and a commitment to unparalleled customer service, competitive pricing, and expert advice.The RoleWe are seeking a highly skilled and experienced Call Centre...

  • Call Centre Agent

    4 days ago


    Edmonton, Canada Crystal Glass Canada Ltd. Full time

    **Overview** **Answering Service Representative,** **Customer Care Center** **SUMMARY** Answer phones to respond to orders, general customer inquiries, invoice questions, and customer complaints. Project a professional company image through phone interaction. **PRIMARY RESPONSIBILITIES** - Answer phones and respond to customer requests. - Transfer...


  • Edmonton, Canada Medicentres Canada Inc. Full time

    Position Title: Call Centre Agent/Receptionist/Office AdministratorJob Location: Clinic Support Office, Hybrid (Located in Mayfield Square)Job Type: Full-Time, Entry Level (8:00am – 4:30pm)Reports to: Centralized Programs ManagerLast Updated: September 2024Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing...


  • Edmonton, Canada Medicentres Full time

    Position Title: Call Centre Agent/Receptionist/Office Administrator Job Location: Clinic Support Office, Hybrid (Located in Mayfield Square) Job Type: Full-Time, Entry Level (8:00am - 4:30pm) Reports to: Centralized Programs Manager Last Updated: September 2024 Medicentres is a growing network of professionally managed healthcare clinics dedicated to...


  • Edmonton, Canada Quikcard Full time

    Call Centre Representative Quikcard is currently looking for a positive and motivated individual to join the ADSC Claims department as an entry level Call Centre Representative. To be successful in this role you should have the following qualities: - Outstanding customer service skills - Great work ethic - Be punctual - Pay attention to details -...


  • Edmonton, Canada National Bank Full time

    As Senior Manager of the Edmonton call centre at the National Bank of Canada, you’ll manage your team by creating an engaging and inspiring environment that fosters a culture of customer service and professional development. Your role is to put together a team of managers and employees who will strive to efficiently meet the various needs of our commercial...

  • Communications Agent

    4 months ago


    Edmonton, Canada West Edmonton Mall Full time

    The Communications Agent is responsible for the day-to-day operations of West Edmonton Mall Safety and Security Communications Centre. **Primary Responsibilities**: - Receiving calls for service and complaints from the public and/or facility staff. - Monitoring all existing alarm systems. - Dispatching security agents and/or other WEM department staff to...


  • Edmonton, Alberta, Canada Trail Appliances Ltd. Full time

    Customer Service SupervisorAt Trail Appliances Ltd., we're committed to delivering exceptional customer experiences. As a Customer Service Supervisor, you'll play a vital role in leading our call centre team to achieve this goal.Key ResponsibilitiesResolve customer complaints efficiently, aiming for first-call resolution.Develop and implement strategies to...


  • Edmonton, Alberta, Canada Trail Appliances Ltd. Full time

    Customer Service SupervisorAt Trail Appliances Ltd., we're committed to delivering exceptional customer experiences. As a Customer Service Supervisor, you'll play a vital role in leading our call centre team to achieve this goal.Key ResponsibilitiesResolve customer complaints efficiently, aiming for first-call resolution.Develop and implement strategies to...

  • Call Center Agent

    1 week ago


    Edmonton, Canada Fresh Healthy Café, Edmonton Full time

    **Job Overview**: As a Call Center Agent at our health food restaurant, you will be responsible for handling inbound and outbound calls, assisting customers with placing orders, answering inquiries about the menu, and providing exceptional customer service. You will act as the first point of contact for customers seeking healthy food options, offering...

  • Contact Centre Agent

    4 months ago


    Edmonton, Canada The Mustard Seed Society Full time

    We seek a vibrant **Contact Centre Agent **who thrives on providing exceptional assistance to donors and clients. This role involves promptly addressing inquiries, resolving complaints, and fostering positive rapport with our valued donors, all while upholding the highest standards of professionalism and courtesy. Additionally, the incumbent will play a...


  • Edmonton, Alberta, Canada ARV Cross Training Fitness Centre Ltd. Full time

    Position OverviewWe are seeking a dedicated Front Desk Agent to manage our reception area at ARV Cross Training Fitness Centre Ltd. This role is essential in providing exceptional service to our clients and ensuring smooth operations at the front desk.QualificationsEducation: Completion of secondary (high) school graduation certificate is...


  • Edmonton, Alberta, P5J, Edmonton region, Canada National Bank Full time

    As Senior Manager of the Edmonton call centre at the National Bank of Canada, you’ll manage your team by creating an engaging and inspiring environment that fosters a culture of customer service and professional development. Your role is to put together a team of managers and employees who will strive to efficiently meet the various needs of our commercial...


  • Edmonton, Canada NAPA Auto Parts Full time

    **Company Description** Be part of a community of authentic, proud and trusted people** At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; **we also** help keep Canadians moving **forward**. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to...