Technical Writer/operational Manual Writer

4 weeks ago


Markham, Canada M Chá Bar Full time

**Company Overview**:
M Chá Bar is a local corporation that offers bubble tea drinks that are of the highest quality. We only use real loose-leaf tea, 100% fresh fruits and ingredients, organic dairy, and house-made cane sugar syrup to craft every drink. Our concept is to create an innovative and unique bubble tea experience and to brew irresistible aromatic teas.

**Position Overview**:
In addition, your role will be to:

- Develop, maintain, and improve store management related processes and tools including scheduling, delivery, health and safety concerns in the store and drink preparation
- Develop, prepare and edit flow charts and checklists for daily store operations
- Document, update and/or support the implementation and tracking of HR and departmental policies
- Assist to develop and edit processes, guidelines, reference documents, manuals, and templates
- Provide support through the quality review and coordination of changes before the release of interdepartmental policies and procedures
- Document and track changes to standard operating procedures

Qualifications:

- Bachelor’s degree specializing in Communications, English, Business, Project Management or related field
- Previous experience at a food industry technical writer
- Minimum 2 years professional experience in quality management, project management or operations
- Working knowledge of project management activities, deliverables, and processes.
- Excellent verbal and written communication skills
- Ability to travel to M Chá Bar locations for store inspection
- Detail-oriented with the ability to understand both operational and project management procedures and process flows.
- Ability to work independently to produce policies and procedures under support from senior management
- Intermediate knowledge of Microsoft Office, Visio, PDF, Teams, SharePoint, or familiarity with other database software.
- PMP Certification considered an asset.

**Job Types**: Fixed term contract, Freelance
Contract length: 2 months

**Salary**: $20.00-$30.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Markham, ON L4B 1J1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- technical writing: 1 year (preferred)

Work Location: In person

Expected start date: 2023-06-12


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