Store Manager

1 month ago

Victoria, Canada Ardene Full time

**Location Details**: Tillicum Centre

**PostalCode**: V9A 7C5

**Category**: Retail

**Requisition Number**: 16603-142-SM-FT

**Date Opened**: November 5, 2024

**Number of Openings**: 1

**Job Type**: Permanent

**Pay Class**: Full Time

**Education**: High School Diploma or equivalent

**Career Level**: Manager (Supervisor of staff)

**Who We Are**:
**Hey, we're Ardene**

We believe that fashion shouldn’t be exclusive or intimidating - it should be celebrated with youthful confidence and fearless enthusiasm. Our journey is ongoing in this new era of retail, as we focus more than ever before on customer experience and sustainable practices.

We also take employee wellbeing and personal growth to heart. Our teams focus on driving initiatives in the area of mental health, diversity & inclusion, engagement and recognition. This includes our many mindfulness programs too, so our teams can create meaningful connections, lead with intention and kindness, and be their best selves at work and in their lives.

**Want to learn more about Life at Ardene?** Check out our careers site for the latest updates & read one-on-one personal interviews with team members from across Ardene.

**Description**:
**THIS COULD BE YOU**

Want to be part of an amazing team? If you’re a vibrant and highly motivated leader with an interest in fashion retail - we want to hear from you.

**The Role**

The _Store Manager_ works with the District Supervisor to oversee all store operations, as well as plan & execute strategies to drive sales and profitability. The _Store Manager_ is responsible for merchandising, customer service, as well as their teams training & development.

The _Store Manager_ must adhere to all company policies and procedures and must be a role model and demonstrate the utmost professionalism and integrity while creating a climate of trust and respect within the team. They must keep an open mind when dealing with customer and employee issues, listen to others and make fair and honest decisions accordingly. The Store Manager monitors performance and takes immediate action on substandard performance. They are able to lead and create an overall positive customer and employee experience.

**Responsibilities Include**:

- Collaborating with the District Supervisor to develop and implement strategies to achieve the store’s sales and profit budgets.
- Training store team (current employees and new hires) on company standards and programs in accordance with the employee manual.
- Taking action with the support of the District Supervisor on low performance and resolving conflicts.
- Recruiting and retraining talent by motivating their team and recognizing good performance.
- Conducting administrative and operational duties as required.
- Performing opening and closing procedures as per operational guidelines.
- Ensuring health and safety standards are adhered to.
- Preparing and managing employee weekly schedule.
- Handling customer complaints and resolving them in a timely manner.
- Comply with all head office requests regarding store operations.
- Processing and managing all incoming merchandising shipments.
- Handling all returns to head office as required.
- Comply with policy and regulations as per the company’s employee manual.
- Processing cash/credit/debit purchases at the register.

**Qualifications**:

- Minimum of 2-3 years retail management experience
- High school diploma or equivalent
- Experience and/or education in visual merchandising
- Solid business acumen
- Proven people development skills and ability to assess talent
- Strong time management and priority-setting skills
- Ability to manage stress in a fast-pace environment
- Ability to delegate tasks and take ownership
- Ability to lead a team in a positive and inclusive manner

**Physical Requirements**:

- Ability to stand for extended periods and climb a ladder;
- Move, lift and handle boxes of merchandise and fixtures throughout the store (weighing up to 30 pounds).

**Availability Requirements**:

- Days, evenings and weekends.
- The expected wage for this position is $21.90 - $27.01 per hour._

This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the company.

**What's in it for you?**
- Group insurance
- Bonus possibilities
- Dynamic and friendly work environment
- Casual dress-code
- Employee discount
- Upgraded eligibility for Ardene Rewards
- Birthday paid off & Wellness days
- Wellness initiatives
- Cool contests
- Opportunities for growth

At Ardene, you’re more than an employee - you’re part of a fun, dynamic and energetic family.

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