Store Manager

4 months ago

Victoria, Canada The Original FARM Full time

**Store Manager**

The Original FARM is a leading cannabis retailer that empowers the customer to take the best
- informed decision through thoughtful and innovative customer experience. We are cannabis educators, sharing our passion and acquired knowledge with every customer.

The Store Manager reports to the Vice President of Sales or designate.

The Store Manager has the following positions as direct reports:

- Assistant Store Manager
- Inventory Supervisor
- Inventory Associate
- Back of House Keyholder
- Front of House Keyholder
- Budtenders

The responsibilities include, but are not limited to the following:
**Customer Experience**:

- Drive the store results by building and leading a highly performant team
- Expand the customer data base and build brand loyalty
- Manage and inspire staff to deliver the highest level of customer experience
- Represent the values of The Original FARM Cannabis brand with utmost integrity
- Model a customer service centric culture that fosters a positive work environment and experience
- Address all customer concerns in a timely and empathetic manner
- Ensure all team members are trained in product knowledge related to their position
- Promote an environment that encourages an on-going cannabis education for both customers and the team.
- Maintain the store ambiance at the required standards including cleanliness, audio, digital assets as well as Health and Safety regulations
- Ensure the brand values are consistently represented through compliance to all policies and procedures

**Leadership and People Management**:

- Set SMART goals for each work group and individual
- Ensure that the customer service standards and product knowledge programs are implemented on an on-going basis
- Responsible for consistent, timely, thorough and effective communication with the staff and HQ
- Promote a work environment based on mutual respect and teamwork that align with the corporate values
- Display behaviors that inspire and motivate the team members to perform at their highest potential
- Focus on attracting and hiring the top talent for each position level
- Establish an on-going training, coaching, mentoring, and performance management practice (including corrective action and termination) followed by all members of the management team
- Ensure that underperformance is addressed with clear, timely and documented performance improvement tools
- Recognize top performers and support internal career growth through individual development plans
- Exhibit a proactive approach to workforce planning and retention
- Build professional relationships with peers, Head Office Departments, and neighborhood organizations

**Operational Efficiency**:

- Oversee the implementation and compliance with all policies and procedures
- Ensure timely and seamless execution of all company initiatives and programs
- Ensure compliance with all regulatory requirements (industry, federal, provincial, local, corporate)
- Issue of mandatory compliance reports in an accurate and timely manner
- Maximize the profitability of the store, by maximizing the revenue and controlling the expenses
- Seek ways to maximize efficiency in all processes and make recommendations to the Vice President of Sales
- Control the payroll expenses through efficient scheduling and work force planning to ensure they are aligned with the business needs
- Communicate and identify business trends and product feedback, to drive sales and enhance the customer experience
- Supervise store opening and closing procedures including counting till funds, completing cash reconciliations, opening, and closing registers, securing facility, and database management (ensuring financial accuracy)
- Accountable for product and asset inventory accuracy
- Execute full inventory and cycle counts, ensure inventory accuracy, and ensure regulatory inventory reporting compliance
- Accountable for product inventory management including accuracy, shrink level expectations
- Oversee loss prevention policies and procedures to be 100% compliant

**Skills and Abilities Required**:

- Proven ability to acquire, develop and retain top talent
- Exceptional customer service skills
- Strong business acumen; including retail math, understanding sales reports and KPIs
- Proven ability to work with retail operating systems
- Excellent verbal, written and interpersonal communication skills
- Strong work ethic: ability to problem solve
- Demonstrate critical thinking and logic
- Strong interpersonal skills with the ability to foster strong relationships and partnerships
- Demonstrated success in motivating and leading a team
- Excellent time management skills
- Positive and optimistic attitude
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Attention to detail

  • Liquor Store Manager

    7 months ago

    Victoria, Canada Swans Liquor Store Full time

    **Position Title**:Store Manager / Purchaser **Reports To**:General Manager Swans Brewery, Pub & Hotel was founded in 1989. Our operation includes an on-site brewery, pub, hotel and full service liquor store. You would be joining a management team that has over 80 years of combined experience. We are looking for new ways to push our business forward....

  • Store Manager

    6 months ago

    Victoria, Canada Warehouse One - The Jean Store Full time

    **Store Manager** **Victoria Hillside, British Columbia** As a Store Manager with Warehouse One, you have a direct hand in leading your store to success! In this role, you get the opportunity to model outstanding customer service, take ownership in your store’s sales performance and operations, and coach your team to be their best. **What’s in it for...

  • Store Manager

    6 months ago

    Victoria, Canada Warehouse One - The Jean Store Full time

    **Store Manager** **Victoria Hillside, British Columbia** As a Store Manager with Warehouse One, you have a direct hand in leading your store to success! In this role, you get the opportunity to model outstanding customer service, take ownership in your store’s sales performance and operations, and coach your team to be their best. **What’s in it for...

  • Assistant Store Manager

    7 months ago

    Victoria, Canada Below The Belt, Retail Store Full time

    Below The Belt Store in Bay Centre is an independent, Canadian owned clothing and accessory retailer for Men and Women. We believe in supporting fellow Canadian brands while offering customers the best selection of brands like Levi's, Carhartt and tentree. Below The Belt Store is hiring an Assistant Manager. This is the perfect position for someone with a...

  • Store Manager

    2 months ago

    Victoria, Canada Below The Belt, Retail Store Full time

    **Job Summary** **Responsibilities** - Manage all aspects of store operations, including inventory management, merchandising, and sales strategies. - Supervise and train store staff to ensure high levels of performance and customer satisfaction. - Conduct regular assessments of sales performance and implement strategies to achieve targets. - Oversee payroll...

  • Store Operations Associate

    6 days ago

    Victoria, Canada The UPS Store Full time

    **Join Our Team at The UPS Store in Downtown Victoria!** Are you a friendly and organized individual with a passion for providing exceptional customer service? The UPS Store in Downtown Victoria (911 Yates Street) is looking for a Store Operations Associate to join our team! **Position: Store Operations Associate** - _Location: Downtown Victoria, Harris...

  • Store Associate

    4 months ago

    Victoria, Canada The UPS Store Full time

    Overview: **Duties**: - Greet and assist customers in a friendly and professional manner - Operate Point of Sale (POS) systems to process transactions accurately - Communicate product/service features and benefits effectively to customers - Perform cashiering duties with precision and attention to detail - Conduct product demonstrations to showcase key...

  • Store Manager

    23 hours ago

    Victoria, Canada Wild Birds Unlimited Victoria Full time

    The position of Store Manager for Wild Birds Unlimited will be a full-time position that reports to the franchise owner. The primary responsibility of the Store Manager is to support the store owner and manage employee with providing a high energy customer experience. Selling / Customer Experience - Understands that the high energy customer experience is...

  • Store Manager

    6 months ago

    Victoria, Canada BestCoast Outfitters Full time

    BestCoast Outfitters is a kayaking and watersports equipment store interested in fostering local communities and creating a positive culture on Vancouver Island for kayaking enthusiasts. We are currently seeking a full-time, permanent Store Manager who can bring a professional, positive attitude to this position, and help us grow. Along with being...

  • Store Manager

    2 days ago

    Victoria, Canada Bulk Barn Full time

    Location: Victoria, British Columbia - 672 Yates Street Department: Store Operations Reports to: District Manager **Must be available to work a flexible schedule that includes early mornings, days and evenings, Monday through Sunday.** Position Summary: Work with District Manager and store team to ensure compliance with: - Customer service standards,...

  • Assistant Manager

    6 months ago

    Victoria, Canada Merchant Quarters General Store Full time

    Job Overview: **We Are Looking for a Highly Motivated and Experienced Assistant Manager** Located in one of Victoria’s best locations - corner of Government Street next to the Empress Hotel! This is a unique opportunity to help lead Merchant Quarters General Store, a very fast paced soft-goods, footwear and accessory based retailer. We are a very busy...

  • Store Manager

    7 months ago

    Victoria, Canada Sunrise Records Full time

    **ROCKIN’ CANADA SINCE 1977** We are Canada’s record store. With stores from coast to coast, Sunrise Records offers the best in music, vinyl, movies, t-shirts, and toys! If you’re a passionate music lover, entertainment buff, or a pop culture aficionado, come rock your career with us as Store Manager at our Mayfair Shopping Centre in Victoria,...

  • Store Manager

    3 months ago

    Victoria, Canada Just Cozy Full time

    Currently Hiring for: Just Cozy Westshore Mall The Store Manager is responsible for generating sales by providing the customer with an exceptional shopping experience. The Store Manager maximizes sales by delivering efficient, friendly and knowledgeable service and ensuring the store is neat, clean and well-presented at all times. We are looking for a team...

  • Store Manager

    7 months ago

    Victoria, Canada Rona Inc. Full time

    Looking for your next challenge? We have a management opportunity in a dynamic retail environment. If you are a natural leader who has a proven track record of driving sales and experience in retail managment, this opportunity is for you! We are looking for a **Store Manager at our RONA+ of Victoria located at 3170 Tillicum Rd.** Join us to explore a wide...

  • Store Manager

    7 months ago

    Victoria, Canada Mastermind Toys Full time

    **"We’re hiring! Mastermind Toys - Canada’s Authority on Play - has big plans and we want YOU to join our growing team! We have a customer-obsessed culture, which we believe starts with employee experience. We jump at the chance to co-create with our customers and employees, while staying true to our Canadian roots. Over 39 years later, Mastermind Toys...

  • Store Manager

    6 hours ago

    Victoria, Canada Mastermind Toys Full time

    **"We’re hiring! Mastermind Toys - Canada’s Authority on Play - has big plans and we want YOU to join our growing team! We have a customer-obsessed culture, which we believe starts with employee experience. We jump at the chance to co-create with our customers and employees, while staying true to our Canadian roots. Over 38 years later, Mastermind Toys...

  • Store Manager

    3 months ago

    Victoria, Canada Just Cozy Full time

    Currently Hiring for: Just Cozy Westshore Mall The Store Manager is responsible for generating sales by providing the customer with an exceptional shopping experience. The Store Manager maximizes sales by delivering efficient, friendly and knowledgeable service and ensuring the store is neat, clean and well-presented at all times. We are looking for a team...

  • Store Manager

    7 months ago

    Victoria, Canada The Root Cellar Village Green Grocer Full time

    **THE ROLE** The Root Cellar, a thriving local company that truly lives their values, has an immediate opportunity in Victoria, BC, for a Store Manager with a background in grocery environments. Reporting directly to the Chief Operations Officer, our Store Manager leads a collaborative leadership team with a main objective of driving the store's...

  • Store Manager

    7 months ago

    Victoria, Canada Mr. Tubbs Ice Cream Parlor Full time

    About us: Mr. Tubbs Ice Cream Parlor has its history of nearly thirty years. With 48 flavors ice creams and a room of video games, it is a place creates memories for thousands of kids and families. We are looking for a Store Manager to oversee daily store operations and lead the team. What you will be doing - Manage a team of employees including but not...

  • Store Manager

    7 months ago

    Victoria, Canada Cloud Nine Collective Inc ( Victoria Cannabis ) Full time

    Cloud Nine Cannabis is seeking an experienced and enthusiastic Cannabis Store Manager to lead our team and drive the success of our retail operations. In this role, you will oversee all aspects of store management, including staff supervision, inventory management, sales performance, compliance with regulations, and maintaining a positive customer...